Dirito Brothers Walnut Creek Volkswagen - Service Center

Took my Jetta in for an issue that the touch screen was having. Thankfully it was covered in my bumper to bumper insurance. It was overall a good experience. They ordered a replacement part (but forgot to having. Thankfully it was covered in my bumper to bumper insurance. It was overall a good experience. They ordered a replacement part (but forgot to call me). I had to follow up about a month later and scheduled time to bring my car in. Brought my car in, had it fixed but upon leaving noticed an issue with the car play. It was close to the time of closing so all of the technicians had left for the day. I had to bring the car in again. I understand that these things happen and Kevin was great and got me in ASAP to make sure it was fully fixed. Other than the slight inconvenience of having to bring it in three times, I would recommend them. The people are always friendly and the service is great. More

Tim was cordial and took immediate action on my first issue - he cleared the 12 cell phone numbers set up on the car which had not been cleared before we bought the car a year ago! It's good to be back issue - he cleared the 12 cell phone numbers set up on the car which had not been cleared before we bought the car a year ago! It's good to be back at Dirito Brothers where our two Saabs were so well-maintained. More

I have been working with Kevin Hubert for years and he is excellent; easy to work with, honest and diligent. He is also kind and has a sense of humor! excellent; easy to work with, honest and diligent. He is also kind and has a sense of humor! More

Been going to Dirito Brothers for service since I bought Been going to Dirito Brothers for service since I bought my GTI over 3 years ago. They've been very good for the most part. This last time, however Been going to Dirito Brothers for service since I bought my GTI over 3 years ago. They've been very good for the most part. This last time, however, I was pretty disappointed with the condition my car was in when it was returned to me. There were multiple spots on the interior that had oil/grease on them. The engine bay had oil/fluids in left splattered in different places. Now I'm pretty meticulous about the way my car looks, but I don't expect them to clean the car, by any means, but I'd expect it to be in the condition I left it to them in. From what I can tell the service they did on the car was done well, as it usually is, but the condition it was left in made me a little concerned with the quality of the services they did on the vehicle. More

Great service. They were able to repair a stripped transmission mount hole. They serviced the transmission, as well, and it now runs and shifts like new. transmission mount hole. They serviced the transmission, as well, and it now runs and shifts like new. More

Driver's seat bell did not work. The sun glasses holder was not opening either. The car also needed oil, car filter change. Tire rotation was also needed. holder was not opening either. The car also needed oil, car filter change. Tire rotation was also needed. More

Marina was great! She made sure my car was ready when I needed it after being serviced. She also took care of my sons car as well, when I brought it in to check his tire pressure light later the same day. needed it after being serviced. She also took care of my sons car as well, when I brought it in to check his tire pressure light later the same day. Thank you Marina! More

Excellent service as always! Thank you Tim and Shannon! It was also great for the GM Kyle to stop by and ask how Am I doing. Happy Thanksgiving all! It was also great for the GM Kyle to stop by and ask how Am I doing. Happy Thanksgiving all! More