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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,130 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,130 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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January 16, 2024
I really appreciated the prompt, professional and kind way in which my recall issues were resolved. Everyone was great! way in which my recall issues were resolved. Everyone was great! More
by SBDUPUIS
Verified Customer
January 14, 2024
Excellent Service A+ highly recommended- good coffee clean waiting room -very friendly service and very helpful clean waiting room -very friendly service and very helpful More
by DAVEMANSFIELD
January 13, 2024
Kevin was very nice and patiently described what was wrong with my car and helped me understand my options. I am VERY DISAPOINTED in Volkswagen. The malfunction in my less than two year old Jetta makes wrong with my car and helped me understand my options. I am VERY DISAPOINTED in Volkswagen. The malfunction in my less than two year old Jetta makes it undrivable and I feel unsafe. And the fact that the parts are not available for up to three months is ridiculous. Not what I expected More
by GLORIALENHART
Employees Worked With
January 13, 2024
Kevin and the rest of the staff are very friendly and professional. Everything was completed on time . professional. Everything was completed on time . More
by MARK
Employees Worked With
Other Employees :
Don’t know name but the lady in accounts when I went to pick up the car. She was very friendly
January 07, 2024
The members of the dealership team at Dirito Brothers did everything possible to make the visit efficient, friendly, courteous. It is my "go-to" dealership for purchasing and caring for my vehicles. everything possible to make the visit efficient, friendly, courteous. It is my "go-to" dealership for purchasing and caring for my vehicles. More
by macmike52
January 07, 2024
My driver’s side sideview mirror was broken. It wasn’t safe to drive! I was in a jam. Kevin & Sean & the service team at Dirito Brothers came through immediately. My sideview mirror was repaired It wasn’t safe to drive! I was in a jam. Kevin & Sean & the service team at Dirito Brothers came through immediately. My sideview mirror was repaired the next day. I was safely back on the road & relieved & overjoyed by their excellent care & service! More
by MARCY.BERMAN
January 05, 2024
Dealer ship is very clean and employees are very courteous and helpful and my advisor Mr Sean Thomas is excellent and very knowledgeable advisor and he is following up very good. Thank you courteous and helpful and my advisor Mr Sean Thomas is excellent and very knowledgeable advisor and he is following up very good. Thank you More
by SJALILI68
Employees Worked With
January 04, 2024
Marina Felix is the best Service Advisor I have ever worked with. She is organized, thorough and professional. worked with. She is organized, thorough and professional. More
by DAVIDBTAYLOR
January 02, 2024
Marina kept me informed and my car was ready when she said it would be. said it would be. More
by ALEX@CROSKEY.ORG
Employees Worked With
December 31, 2023
Pro: Sean (in the service department) is a good guy to work with and is able to answer the questions that I have. He is someone that I want to go back to each time that my car needs to go in for any type work with and is able to answer the questions that I have. He is someone that I want to go back to each time that my car needs to go in for any type of service. Con: With other cars that I have owned (not VWs) the dealership always detailed the outside of the car for pick up. That is something that would be a nice touch for those that have had their car gone all day (or sometimes multiple days) as a perk when picking up. More
by imbadness
Employees Worked With
