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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,118 Reviews
Call Service Center (925) 448-9940

3,118 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 10, 2023

Shannon and Marina are the picture of excellence. If the best customer service matters to you. They are the answer. More

by TEAMPADEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Sales Team. We hope to work with you more in the future here at Dirito Brothers Walnut Creek Volkswagen.

May 10, 2023

Stayed with an obscure issue until resolved ! Staff was most Professional and very Courteous! Car running Superbly! More

by frhoward1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive review. It is great to know that you had a professional and very courteous experience with our Service Department. We are happy to help and pleased that your car is back on the road in superb condition. Please don't hesitate to reach out if there's anything more we can do for you here at Dirito Brothers Walnut Creek Volkswagen.

May 10, 2023

It was a great experience, nice to know the best place to get my car! More

by cristobalvelascol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Sales Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with all of your purchasing needs. We are here if you need any further assistance.

May 10, 2023

Courteous, transparent, delivered as promised, staff was friendly, and answered all questions. Would def recommend More

by H_vdub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, Tim Luong
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May 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our Sales Team at Dirito Brothers Walnut Creek Volkswagen appreciates you taking the time to leave us this wonderful review. We are ecstatic to know that you had such a pleasant experience with us. We thank you for your recommendation.

May 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our Sales Team at Dirito Brothers Walnut Creek Volkswagen appreciates you taking the time to leave us this wonderful review. We are ecstatic to know that you had such a pleasant experience with us. We thank you for your recommendation.

May 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our Sales Team at Dirito Brothers Walnut Creek Volkswagen appreciates you taking the time to leave us this wonderful review. We are ecstatic to know that you had such a pleasant experience with us. We thank you for your recommendation.

May 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our Sales Team at Dirito Brothers Walnut Creek Volkswagen appreciates you taking the time to leave us this wonderful review. We are ecstatic to know that you had such a pleasant experience with us. We thank you for your recommendation.

May 10, 2023

Quick and courteous service. Enjoyed a relaxing morning with self serve coffee at waiting lounge. More

by Kong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had a quick and courteous experience with us, Kong! Please feel free to reach out if we can do anything else to assist you.

May 08, 2023

I went there to service my car . I was greeted promptly and I was directed to The desk of Kevin, this gentleman explained what it was the service available for the miles in the car , More

by MONCASI12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was able to provide prompt and quality service. We thank you for your business.

May 08, 2023

Really enjoy taking my car here. They always great me quickly and take my car away very soon. They text me when my car is ready and pickup is easy! More

by hanaleiwaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Its great to know that our Service Team provided you with an enjoyable experience and that they took great care of you. We here at Dirito Brothers Walnut Creek Volkswagen are glad you enjoyed the text message and thank you for your kind review. If there is anything else that we can do for you do not hesitate to contact us.

May 08, 2023

Very friendly with good service. Have had my service done there many times - always nice More

by sonnypeek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review. We’re happy to know that you always have a nice and friendly experience with our Service Department. We greatly appreciate you as a loyal customer and we hope you continue to choose us here at Dirito Brothers Walnut Creek Volkswagen. Take care.

May 08, 2023

The staff are very friendly and I always feel I can trust their advice about my car.... More

by LAZALDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. All of us here appreciate you taking the time to leave us this 5-star review. We are ecstatic to know that you had a very friendly experience with us. We're so happy to learn that we have earned your trust. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

May 07, 2023

Kevin was helpful but car came back dirtier than it was when I left it More

by FAITHWOLINSKY
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is important to us here at Dirito Brothers Walnut Creek Volkswagen and I would like the chance to speak with you about your recent visit to our Service Department regarding the condition your vehicle was returned to you. Would you please reach out to me at your convenience so we can further discuss this? I would appreciate it. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 19, 2023 -

FAITHWOLINSKY responded

Hi. Thanks for writing. The car was very dirty when i brought it in but the windshield was relatively clean. When I got it back the windshield was covered with a large amount of bug splatter. Not a big deal but it surprised me.

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