Don Ayres Honda

1st oil change Personnel & service were good. Car was washed, as I requested, but car still had dirty rear window--at least it was cleaner than when it arrived. Personnel & service were good. Car was washed, as I requested, but car still had dirty rear window--at least it was cleaner than when it arrived. More

Super awesome dealer ship First off, I cant thank Don Aryes enough for the hospitality that we experienced! it made us feel like we had picked the perfect place. Never once did First off, I cant thank Don Aryes enough for the hospitality that we experienced! it made us feel like we had picked the perfect place. Never once did they call or text us and hound us to buy from them(like we had happen with other car lots in the Fort Wayne area). True class,the guys there worked hard to get us a good deal. Do your self a favor and at least check it out. I Promise you will not be disappointed. Sincerely one happy Honda owner! More

Fantastic service The entire team here was incredibly friendly. I dealt mostly with Darrin Bickel and he was more than willing to work with my needs as a recent college The entire team here was incredibly friendly. I dealt mostly with Darrin Bickel and he was more than willing to work with my needs as a recent college grad. I can tell you that Darrin will do everything in his power to get you the car you want. I highly recommend him for your next visit. More

review I was headed out of town for the weekend and was sooooo happy to by chance fit into the first available service appt thst day. I am so thankful as I d I was headed out of town for the weekend and was sooooo happy to by chance fit into the first available service appt thst day. I am so thankful as I didnt want to drive down to Indy on 15% oil life. I love the service that I get at Don Ayres and would not take my van anywhere else for an oil change! More

Service I was very pleased with the Don Ayres service department and Ben Rose. The service is always great! I feel they are very honest and trustworthy. I was very pleased with the Don Ayres service department and Ben Rose. The service is always great! I feel they are very honest and trustworthy. More

Wonderful Dealership Darrin is wonderful to work with and so is everyone else. We don't want to buy a car from any other dealership! Keep doing what you are doing. Darrin is wonderful to work with and so is everyone else. We don't want to buy a car from any other dealership! Keep doing what you are doing. More

oil change This time was a return visit having had a very bad experience last trip. This time however I was met promptly with a smile having made an appointment This time was a return visit having had a very bad experience last trip. This time however I was met promptly with a smile having made an appointment and arrived on time. I was directed to Doug right away and he was courteous and friendly he discussed the service needed and the cost involved and after making my decision I was directed to the waiting room I was told it would be less than an hour for an oil change, tire rotation and free car wash. In the waiting room there were chairs, tv, today's newspaper and drinks available. The time I waited was comfortable and as promised the car was completed in less than an hour. I do have to say that the car wash does not get the car clean but its free and I appreciated the effort. As for the experience of trying to make my apt I had tried to call during my work day but without success and ended up having to have my son schedule the apt. There should be a way to schedule apts on line with email confirmation of the apt. The price is great Thank you More

Buyer of Honda Accord I recently bought a Honda Accord from Don Ayres, and Darrin Bickel was a big help in the process. He was able to answer all of the questions that I h I recently bought a Honda Accord from Don Ayres, and Darrin Bickel was a big help in the process. He was able to answer all of the questions that I had about the cars I was looking at. The car that I bought had a small dent in the side of it, and I asked Darrin if he could get it fixed. He said that it would be no problem. The paper process took awhile to fill out once I decided to get the car, but overall it was a good experience. More

Not the Don Ayers experience I came to Don Ayres Honda to possibly purchase a CR-V for my wife. At first, everyone was very helpful. The sales agent did a great job explaining a I came to Don Ayres Honda to possibly purchase a CR-V for my wife. At first, everyone was very helpful. The sales agent did a great job explaining all the features of the vehicle. We returned on a few separate occasions to test drive, as we were also looking at the RAV4 and were in the process of comparing the two. Through Internet research, I located a dealership 3 hours away in Illinois that priced out the CR-V for more than $3000 below MSRP and they would include a handful of accessories that my wife wanted such as all season-floor mats, mud guards, door edge guards, etc. Armed with this information, we went to Don Ayers to see if they would match the deal. The offer that Don Ayers produced for the car was reasonable, but still thousands off from the offer of the other dealership. We filled them in on the price we had been quoted, but they saw no possible way to match it. The salesman told us they match any deal guaranteed, and if they can't match they pay $100. However, he said this had only been paid out once in the dealership's history. I invited him to speak with his manager about matching the price, gave him my cell phone number, and walked out of the dealership (because that's what you're supposed to do, right?). Our salesperson called us a few days later to let us know there was no way they could match the price. The Don Ayers salesperson was sure the price we were quoted was in error. I re-read the price to them and stated what accessories and options were included. I clarified that the price included the accessories and did not include tax or title. They concluded that there was no way they could beat it because it was "unreasonable." I asked about the $100, and they said if we actually purchase the car in Illinois, bring the invoice in and we could get the $100. We did end up purchasing in Illinois, and a few days later came to Don Ayers to claim the $100. The sales manager refused to give out the $100. He falsely claimed that he would have been able to match the price. He claimed that we had misrepresented the actual bottom line of the quote, and that was the reason he refused to match. This was demonstratively false, as we had the quote from Illinois in writing and had emailed a copy of it to the salesperson at the beginning of all this. He also claimed that the accessory package on our vehicle is not Honda certified and is cheap compared to what he would have installed, which is also false. I did not want to drive three hours (one direction) to purchase a car, but I did in order to save a few thousand dollars. I did so because Don Ayers forced my hand and would not work with me. They did not even provide a counter-offer, not once. If they had come even close, I would have considered buying with them to avoid the long trek. The $100 guarantee was offered up by the salesperson. I didn't even know about it until he mentioned it. Of course, when I tried to collect, the sales manager had the nerve to tell me I could have bought the car here in town for that price, which is a complete lie. Although this is the only Honda dealer in the area, with the availability of the Internet I encourage anyone interested in a Honda to e-mail around and see what other dealerships will do for you, as this experience with Don Ayers leads me to believe they are either completely dishonest or simply incompetent. More

Honest Dealership and great customer service with Anwar I just bought a used Honda Accord at the Fort Wayne Honda dealership. Anwar was great sales man....patient and kind. It was my first time to buy a c I just bought a used Honda Accord at the Fort Wayne Honda dealership. Anwar was great sales man....patient and kind. It was my first time to buy a car. He explained all the specialty details on the car and made sure I could work them. I had done my homework and this was the best car with the best deal. Honda has good service and pleasant people. More