Don Ayres Honda

I am happy to say that we were very pleased with our service from Joe Parra at Don Ayres Honda. We are from Decatur, IL and found the Honda Element that we wanted online at Auto Trader. From that point, service from Joe Parra at Don Ayres Honda. We are from Decatur, IL and found the Honda Element that we wanted online at Auto Trader. From that point, I talked with Joe on the phone about the car. He sent me a video of the Element and noted all the features of the car. I sent him photos of our used Element for our trade-in. Joe was very easy to talk to and interested in giving us the best deal possible for our car as well as the one that we bought. I highly recommend Joe and Don Ayres Honda for their honesty, customer service and friendliness. We drove all the way from Decatur, IL, a nine hour drive, to get our car from Don Ayres Honda! Also, we appreciated the efficient way that our paperwork was handled. All in all, it was a great experience, and I wish that this Honda dealership was closer to us so that we could do business with Joe and Don Ayres Honda in the future. Many thanks for the way that we were treated and for selling us the exact car that we wanted at a fair price. We could not have asked for more. More

I found this car online at donayer.com. Aaron describe the car perfect. He sent me a custom video of the car i was looking at. I told him what time I could be at the dealership, and he made himself avai the car perfect. He sent me a custom video of the car i was looking at. I told him what time I could be at the dealership, and he made himself available! I would highly recommend Aaron as anyone's next expert/advisor when getting a car/truck. Aaron not only a sales person, but a partner in what you are purchasing. He has consistant follow up after the sale. I had left something in the car I had traded in. Aaron went the extra mile, by going back to the dealership after his shift, he pick up what I had left and was able to deliver it to me. If you want someone to go the "extra mile" for you, Aaron will do it! Aaron is an effective communicator. We communicated via text, email, and phone throughout and even after the buying process. More

Great purchase, fast, easy service with no problems. My daughter loves her new civic and I feel like I got a good deal. In and out of dealership in 30 minutes. Thanks daughter loves her new civic and I feel like I got a good deal. In and out of dealership in 30 minutes. Thanks More

Dave was very friendly and helpful with the purchase of my vehicle. He was not the typical car salesman. He was not pushy or rude and just trying to make a sale. He was very personable and really cared abo my vehicle. He was not the typical car salesman. He was not pushy or rude and just trying to make a sale. He was very personable and really cared about answering all my questions. More

We were very impressed with the attention that Andy Hitzemann gave us when we were looking for a specific color of used Honda CRV, we would highly recommend buying a new or used vehicle from this deale Hitzemann gave us when we were looking for a specific color of used Honda CRV, we would highly recommend buying a new or used vehicle from this dealership, they are not high pressure and they really go out of their way to help you, it was a very pleasant buying experience for us. More

This was the most positive dealer experience I have ever had --- and I bought my first car way back in 1972! We drove 140 miles (280 miles round trip) to purchase the exact used Honda CR-V that we wanted. had --- and I bought my first car way back in 1972! We drove 140 miles (280 miles round trip) to purchase the exact used Honda CR-V that we wanted. We pre-arranged the meeting, and our sales representative Anwar had the vehicle completely ready for a test drive when we pulled up. The price on the vehicle was fair, the trade-in allowance was fair, and the "customer experience" could not have been any better. Anwar did everything possible to accomodate us, and to completely walk us through the buying process. Business Manager John Hofmann was precise, efficient, and friendly as we completed the documentation for the transaction. Here we are exactly one week later after our purchase, and we are even more satisfied now than the day we left Don Ayres Honda! More

Mr Demetriades was great! He treated us great and helped us to get a great deal. If we ever decide to get a second vehicle I would make the hour drive to this dealer again! He has also been done exceptional us to get a great deal. If we ever decide to get a second vehicle I would make the hour drive to this dealer again! He has also been done exceptionally well following up with us. We would highly recommend this dealership to anyone! More

I am customer 640404 on Invoice 382039. I visited Don Ayres on October 1, 2012 at 1 PM for a recall software upgrade. I was told the fix would take maybe 2 hours. While waiting in the waiting room I wi Ayres on October 1, 2012 at 1 PM for a recall software upgrade. I was told the fix would take maybe 2 hours. While waiting in the waiting room I witnessed some of the best customer service from Mr. Wells who repeatedly visited with his client throughout the afternoon keeping him well informed. I applaud this type of customer service. I think my service was handed off from Chuck to Troy without letting Troy know I was in the waiting room. I believe I was forgotten until one of the nice cashiers finally asked my name at 5:45 PM. My battery was tested at 1:31 PM. This was my first experience visiting Don Ayres Honda for a Honda Service call, I am not sure I will be back. More

Our research led us to Honda, but the big decision was to downsize from a full-size van to a small SUV. Sharon was not only knowledgeable about the car, she was extremely helpful in our making a good decis downsize from a full-size van to a small SUV. Sharon was not only knowledgeable about the car, she was extremely helpful in our making a good decision for our current transportation needs. I know she needs to sell cars to make a living, but we both felt she served as an objective observer/sounding board for our discussion and at no time did we feel any pressure to purchase something that we may regret later. Her suggestions and opinions seemed to be heartfelt and it seemed our interests were foremost in her mind. The suggestions and rationale she gave us to purchase this particular car were very valuable. We have only had the car for a few days, but having it home has confirmed our decision to purchase this particular car--Sharon's comments were right on the money. We also felt pressure-free from the business manager as he finalized our sale. At my age I am interested in safe, secure and relatively trouble free transportation--not interested in cars as toys or status symbols and therefore don't buy cars very often (we drove our van for 11 years). Sharon's approach to us from start to finish was one of being helpful in order to satisfy our needs. She made this process very comfortable. Given our record of new car purchases, we won't be in the market anytime soon for a car, but when we are Sharon will be the first person we'll call. More

I recently purchased my SIXTH Honda vehicle, a CR-V EX-L. I have very severe back problems from twenty years in the construction industry and another twenty years working on concrete floors as a Technology E I have very severe back problems from twenty years in the construction industry and another twenty years working on concrete floors as a Technology Education teacher. The CR-V with the ten way seat and power lumbar cushion turned out to be the ONLY vehicle/seating combination that would allow me to continue to drive comfortably! I have always encouraged my kids (who each own two Hondas of their own now) to buy Honda for high value, low maintenance, comfort, fun, and "just turn the key and go RELIABILITY". I would also recommend that you at least give Honda a serious look when you choose to purchase your next vehicle. Of special note in my recent experience are: Rick Squires the Manager in New Car Sales, Shawn Baney my Sales Representative, John Hofmann in Finance, and Troy Johnson in Service. Each of these gentlemen get five of five stars from me for excellence in their respective areas of expertise at Don Ayres Honda. More