Don Ayres Honda

After much online research trying to select the best car at the best price to fit my needs I visited Don Ayres to just test drive a couple of their used Honda Civics. I ended up purchasing one of the vehic at the best price to fit my needs I visited Don Ayres to just test drive a couple of their used Honda Civics. I ended up purchasing one of the vehicles and couldn't be happier. The car was listed at a very competitive price and in excellent condition. I worked with both Andy Hitzemann and Jeremy Todd to purchase the vehicle. Both gentlemen exhibited excellent customer service and made the experience very satisfying. I believe I was treated very fairly at Don Ayres. I have been a return customer of Don Ayres in both the sales and service areas for almost 30 years. I have returned because of their excellent products and excellent service. More

This is the third car that I have bought from Don Ayers, on 4740 Lima Road, Fort Wayne, Indiana , with the first and second car I had a great expierance and Don Ayers was the first place that I thought of w on 4740 Lima Road, Fort Wayne, Indiana , with the first and second car I had a great expierance and Don Ayers was the first place that I thought of when I needed another car. After buying this last car I am sure I will never buy another car from you again. This company has failed to provide good service to me since I bought my car 4 months ago. The first saleman that was helping me Darrin Bickel was not nice to me and my friend at all. He was rude, not very friendly and appeared to be upset when I wanted to test drive more than 2 cars, we left the lot to look at a different car and then came back to drive the car I bought one more time before making a decision. When we came back a different salesman Brian Bicknese helped us, he was much nicer than the first guy. After I bought the car I have been called 3 times to come back in to sign paperwork that had been forgotten. I also just got a letter from siriusxm satellite radio that I have 2 months left on my 3 month of free satellite radio that came with the car when I bought it. I was not told that I would get 3 months of free service, I called siriusxm asking about only having 2 months left and just getting notified now and was told that the dealership that I bought the car from was responsibe to giving me the information. Next failure was when I went for an oil change on 7/11/12, had an appointment at 5PM, my 2 kids and I waited in the waiting area the staff started to clean the coffee machines and the pop dispencer then someone asked me if I needed help, I said I was waiting for my car to be done and she stated, "we are closed", I told her that I was not told my car was done and that I had not even paid for it yet, she went to check and told me that when they called my name someone else came up and signed my paperwork, so they thought they were done with me. They made up new paper work for me and unlocked the window and I paid for the service. So who ever signed my paper work now has my name, address, phone number, make and model , lisence plate and vin number to my car with so much fraud and idenify thief going around this does not make me happy at all. Then when I went to get my car it was still dirty. I went back inside and asked about the car wash that they were suppost to do and was told that it was already done, I explained that my car was very dirty and was told, " well, what do you expect for a free car wash". They did offer to wash my car again but by this time I was so upset I just left. These are the reasons that I will never buy another car from Don Ayers again. I have had very poor customer service from the start and wish that I had never bought my third car from there. Sally Storey More

From beginning to end, this was by far the most friendly and accomodating dealership we have ever dealt with. We have "less than perfect" credit, yet Ty and Jeremy did everything they could to not only get and accomodating dealership we have ever dealt with. We have "less than perfect" credit, yet Ty and Jeremy did everything they could to not only get us a great deal on a new Civic at payments we could afford, but to make us feel like highly valued customers(instead of a nusiance, which is what we have felt like at other dealerships). Talking to Ty was like hanging out with a friend. He was both professional and personable and went out of his way to make us feel comfortable with our purchasing experience. We were also highly impressed with your service department, and the friendliness of the mechanics (Jay and others). We are confident we will have a long relationship with Don Ayres, and will highly recommend them to our friends and family. PS-Thanks for the free carwashes from Mike's!! Sincerely, Valeri and Duane Mullins More

Our overall experience in buying a new car was very good at Don Ayers. Benjamin Maggert was helpful without being pushy or annoying. Great car- great dealer service. at Don Ayers. Benjamin Maggert was helpful without being pushy or annoying. Great car- great dealer service. More

Ty is a great guy and salesman. He's always extremely helpful! John, too, was very helpful and great to work with. Honas are great cars! helpful! John, too, was very helpful and great to work with. Honas are great cars! More

Shawn contacted me after I submitted an internet request. He was friendly, but not pushy on the phone. When we arrived on site, he determined our goal with the purchase so he could better advise us. He was He was friendly, but not pushy on the phone. When we arrived on site, he determined our goal with the purchase so he could better advise us. He was professional, knowledgeable and helped us find the vehicle we had located on line. During the test drive, he fully described the vehicle including both positive and negative aspects. He facilitated a fair trade in our current vehicle and we were able to complete the entire purchase process within 2 hours. Since this was a simple purchase of a reliable vehicle for our kids - we appreciated his professionalism and ability to streamline the process making it quick and painless. We feel the purchase was a positive experience and that we have purchased a reliable vehicle that we can feel confident having our children drive. More

Jarod was very easy to work with. We came to look at 4 used cars - Jarod had all the cars parked together so we could do a side by side comparison. We test drove one and bought that day. We had been loo used cars - Jarod had all the cars parked together so we could do a side by side comparison. We test drove one and bought that day. We had been looking for a car for 7 months and spoke to many sales people and would definitely recommend Jarod and Don Ayres Honda. More

I thought he was an awesome car sales person very honest didnt push us to buy a car my husband and myself was very happy with Jarod Burgess if I or someone was looking to be a car in the future he would be didnt push us to buy a car my husband and myself was very happy with Jarod Burgess if I or someone was looking to be a car in the future he would be the sales personwe would recommend thank you for the awesome help in choosing the Ford Explorer very happy with it More

My other car just lost its air conditioner and instead of paying for the equivalent of a new car for new a/c. My wife and I decided to look for another car. Ed called earlier to talk about potentially trad paying for the equivalent of a new car for new a/c. My wife and I decided to look for another car. Ed called earlier to talk about potentially trading in one of our vehicles. At the time I wasn't interested. When I called him he made a special trip back to work to work with us. He was very helpful and down to earth. More

I had a low-stress pleasant experience purchasing a used vehicle for my college-age child recently. Shawn Baney provided excellent and professional customer service. This is the second Honda I have purchase vehicle for my college-age child recently. Shawn Baney provided excellent and professional customer service. This is the second Honda I have purchased with his assistance, and will utilize his expertise again for future auto purchases, as I am definitely sold on the Honda product! The service department is excellent too, as another Honda automobile has been serviced there for the prior five years. I was able to bring the potential car I was considering into the service bay where Troy willingly took a look at the tires, discussed the wear with me, and additionally discussed recent maintenance on the particular car. The certification checklist was helpful too, and I feel confident that I have purchased a safe and reliable from Don Ayres Honda. Shawn was able to arrange additional cleaning on the car per my request, and I feel also assisted me with attaining a fair price. I would highly recommend this dealership and also talking with Shawn Baney (and any of the professionals in the Service Department too). More