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Don Ayres Honda
Fort Wayne, IN
4,990 Reviews
We hope to provide you with all the information you need as well as give you an enjoyable shopping experience. If you have any questions or concerns, please feel free to contact us via e-mail at experience@donayres.com or by phone at (260) 484-0551
Don Ayres founded Don Ayres Honda in 1970. Today, Sara Ayres operates Don Ayres Honda on a 16-acre campus in Fort Wayne, Indiana. Don Ayres Honda has been family-owned and operated for over 50 years. Sara and the Don Ayres team look forward to seeing you in their showroom soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,990 reviews
May 16, 2011
When my Honda requires service, I would never take it to another dealer. My experience at Don Ayres has always been top rate. The employees care about my concerns, patiently attend to all the "noises" I h another dealer. My experience at Don Ayres has always been top rate. The employees care about my concerns, patiently attend to all the "noises" I hear, and spend what ever time is required to make certain the problem is diagnosed and solved. In a world where customer satisfaction takes a back seat, the opposite is true at Don Ayres Honda. The customer care does not stop when the sale is completed, it is the heart and soul of their organization. I would and have recommended Don Ayres Honda without hesitation or reservation. More
by singpinc
May 16, 2011
Doug was great...like always. He always seems to go out of his way to make sure we are taken care of properly. The times we have been in have always been a positive experience. Wouldn't take our 2011 Honda of his way to make sure we are taken care of properly. The times we have been in have always been a positive experience. Wouldn't take our 2011 Honda van anywhere else! Thanks Doug and Don Ayres. More
by stevenjamie2004
May 16, 2011
Good experience overall. Aaron was very attentive to our needs. Went out of his way to provide information and contact us about a used Acadia that came in moments after we left the dealership, sending phot needs. Went out of his way to provide information and contact us about a used Acadia that came in moments after we left the dealership, sending photos and information to our email. We purchased the Acadia the next day and are very happy. Thanks. More
by rkbrow
Employees Worked With
Aaron Warner
May 14, 2011
Joe was very helpful. Took alot of time showing us the Van and all of its accessories. We kept coming back to Don Ayres because of the good attention and service we received each time. The staff was help Van and all of its accessories. We kept coming back to Don Ayres because of the good attention and service we received each time. The staff was helpfull to each other also. Glad I received your newsletter. More
by bljeffries
Employees Worked With
Joe Parra
May 12, 2011
I find that when I schedule an appt for maintenance they are on time and take care of what I need in a timely fashion. They will also mention future considerations I may need to take care of the keep up wi are on time and take care of what I need in a timely fashion. They will also mention future considerations I may need to take care of the keep up with my warranty. The people are friendly, and cost is reasonable. I have purchased 2 vehicles from this dealership in the last 6 years. More
by ken.lilly.motley.33
May 12, 2011
Have been a regular service customer at Don Ayres and charging a diagnostic fee of $85 to look into any reported vehicle problem even for regular customers, seemed high to me. I ended up with a high repa charging a diagnostic fee of $85 to look into any reported vehicle problem even for regular customers, seemed high to me. I ended up with a high repair estimate and the service advisor was good enough to charge me only half the diagnostic fee since they didn't take too long to identify the problem. The diagnostic was correctly done which showcases their good quality of work. More
by Telbont
May 11, 2011
Insight EX - On the negative side was when I talked with Rick Squires I stated that I wanted the Clear Sky Blue Metallic in stock. When my wife and I arrived at 7:00p to complete the deal the car was not av Rick Squires I stated that I wanted the Clear Sky Blue Metallic in stock. When my wife and I arrived at 7:00p to complete the deal the car was not available. The other choices from stock was White or Silver. Rick Squires was able to locate a Crimson Pearl Insight EX. The online views and all car information shows it to be bright red but to our disappointment it is closer to Burgundy. It even looks dark on a sunny day. My wife and I are both disappointed but still enjoy the Insight. The sales person Shawn Baney drove the Crimson Insight inside to see it in bright light. (It was a cloudy day when we picked up the car). We have been Honda owners since 1982 and we love our three Hondas and plan on being Honda owners for life. Gene & Rosie Hanefeld More
by ghanefeld
May 10, 2011
We purchased my 2010 Insight from Don Ayres. Their service was great and friendly, and we were in and out within 30 minutes. The one issue that dings the Customer Service score was that I put a servic service was great and friendly, and we were in and out within 30 minutes. The one issue that dings the Customer Service score was that I put a service request in using their website, but was never contacted to officially set it up. I had to call them back to set up the actual program. More
by hassgocubs
Employees Worked With
Unknown
May 08, 2011
Every one is always helpful, especially Doug. I always get good service. The price for an oil change is great. The prices for 90,000 mile service seems high. I enjoy the friendliness of everyone when I vi get good service. The price for an oil change is great. The prices for 90,000 mile service seems high. I enjoy the friendliness of everyone when I visit your place. It's nice to have your car washed when you get service if you ask someone. Thanks, floyd. More
by dahonda
May 06, 2011
I was recently in the market for a Honda Civic and I had located a car that I was interested in at another local dealership. I stopped by Don Ayres Honda to talk with Joe Parra whom I spoken with in the pa located a car that I was interested in at another local dealership. I stopped by Don Ayres Honda to talk with Joe Parra whom I spoken with in the past and trusted his opinion. I wanted to see if they felt that I was getting a good deal and if the car would still be certified or not since it was sold as a certified car to another customer about a year ago. Joe took a look at the deal that I had with me from the other dealer and asked if he could show it to the sales manager and I said that would be fine. They said that it was in fact a good deal, but wanted to know if they could beat the deal if I would be interested in buying a Civic from them instead. I was very interested, because I would much rather by a Honda from a Honda dealer and also liked the fact that it would be certified and come with a warranty from Honda! They worked hard to get my business on this one and I ended up buying their car instead! The customer service provided from them both before and after the sale was awesome! My wife and I were impressed and will be back in the future! I did end up having to replace the tires on the car because they were extremely noisy...I was not happy about that part, but after putting 4 new Michelin tires on the car...the ride is much better and quieter!!! Overall I am still happy and glad I decided to by my Civic from Joe instead. On a side note...we also just purchased another car from another local dealer and we were not nearly as happy with the service we were provided by them! Thank you Joe and Bill!!! Keep up the good work! More
by danshirk
Employees Worked With
Joe Parra and Bill H., Bill Hulwick
