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Don Ayres Honda - Service Center

Fort Wayne, IN

4.9
2,162 Reviews

2,162 Reviews of Don Ayres Honda - Service Center

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May 12, 2021

Service advisor Ron was very helpful and knowledgeable. He answered my questions and work was done on time and as priced. Glad to be able to use shuttle, worked out well. More

by Jmh1115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2021

Huge fans of this service team. Easy in and out. On time. No surprises. Great job all. Price was great. Definitely recommend for service to see the team. More

by ghjaegermeister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Leal
May 08, 2021

They have been super helpful each time I have gone in and answer any and all questions I come with. Cesar made sure to check all my warranties before writing up a charge for a seatbelt. More

by Gracelc14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Leal
May 06, 2021

Searched for and found solutions for hesitation in transmission. Discovered there was a software update and installed it. Car wash was a nice touch too More

by Medic247c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Don Ayres Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you again for choosing Don Ayres Honda, we look forward to having you as one of our valued customers for many more years to come!

May 06, 2021

The State Mandate on mask wearing has been lifted with the exception of Government Buildings. In light of that, I did not understand why I had to wear a mask. Wearing a mask should be a choice. More

by bethy_gillespie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Don Ayres Honda responded

Bethy, Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with!

May 05, 2021

Felt very welcomed. I was treated first class. The work was completed in a very timely fashioned. Everyone I came in contact with were very professional. More

by conmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember his name
May 05, 2021 -

Don Ayres Honda responded

Thank you so much for your kind words for Ron and our team and for taking the time to leave us this wonderful feedback!

May 02, 2021

Service dept. has been major factor in staying with Don Ayres for many years. Attention to detail, accommodation, problem resolution by Doug and Jeremy, great. More

by cplus0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Settle
May 02, 2021 -

Don Ayres Honda responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

May 02, 2021

Pete takes great care of his customers.Top notch Pete takes great care of his customers. Top notch service!! He explains services clearly. Hey does not try to sell me any unnecessary services.. More

by Carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Ort
May 02, 2021 -

Don Ayres Honda responded

It's great to hear that Pete is always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Carol, for choosing Don Ayres Honda!

May 01, 2021

I thought that the service was very good. The car was started on at the anticipated time and the wait time was reasonable. Tony Vincent is always exceptional and I can always rely on him to give me great More

by drawkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Vincent
May 02, 2021 -

Don Ayres Honda responded

Hello, All of us here at Don Ayres Honda are so happy to hear of your great experience! Thanks for doing business with us. We agree Tony is fantastic, and we will be sure to let him know that you always enjoy working with him.

May 01, 2021

Pete Ort is always friendly and very helpful! He is patient with me no matter how many questions I ask him! Always pleased with Don Ayres! More

by Tina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Ort
May 02, 2021 -

Don Ayres Honda responded

Thank you, Tina, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pete and the rest of our team, and we look forward to working with you again.

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