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Don Hattan Ford
Augusta, KS
96 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 96 reviews
April 25, 2019
Great Salesman Went to only look and ultimately purchased an Escape Titanium. Our salesman Darryl Brown was extremely helpful while not being pushy. He gave us a de Went to only look and ultimately purchased an Escape Titanium. Our salesman Darryl Brown was extremely helpful while not being pushy. He gave us a detailed explanation of the operation of the many, many buttons and how to use them. He answered all of the questions that we had and we had many. I would recommend him to anyone wanting a good salesman. I would also like to thank Thad for his help in the finance office. Looking forward to a long relationship with Don Hatten Ford. More
by NewCarOwner
Employees Worked With
Darryl Brown, Thad Cook
Helpful March 15, 2019
Great customer service! My sons car was overheating. We were looking for a place close to us as we didn't want to drive it very far. We felt Don Hatton was the best choice be My sons car was overheating. We were looking for a place close to us as we didn't want to drive it very far. We felt Don Hatton was the best choice being the car is a Ford. It is under a service contract, which I have learned is kind of a rip off! Anyway, Nick was the lucky one who ended up taking care of us. In my opinion he went above and beyond what he had to do to be sure the car was repaired at the most fair price for us. He also found there was a recall on the airbags for the car and had that fixed as well. I know it was a hassle and I'm sure very frustrating dealing with the warranty company. He was always polite in the many phone calls it took to get this vehicle repaired. He kept us informed of every step along the way. I should also include we did not even purchase the car from them. I feel I should include the mechanics name that was on my receipt Eric Sewell thank you! More
by Mustang 2012
Employees Worked With
Nick Brown
February 16, 2019
Bait and Switch Do not believe what the website states very clearly. They lie and call it a mistake. When it is repeated multiple times it is just false advertising Do not believe what the website states very clearly. They lie and call it a mistake. When it is repeated multiple times it is just false advertising. "The Don Hattan discount" is mostly factory rebates. The fact the it clearly states the vehicle can purchased at this price with 0% financing is a lie. Interestingly I have read another review with similar complaints. Mistake, sure it was. I want nothing to do such lack of integrity. They lost a sale and gained plenty of bad word of mouth from me. More
by Unhappy
Employees Worked With
paid no attention
January 31, 2019
New dealer Don Hattan Ford Purchased a used truck and a used SUV for my daughter. The new dealership is great. Staff is very friendly and helpful! David VanDyke was the salesman Purchased a used truck and a used SUV for my daughter. The new dealership is great. Staff is very friendly and helpful! David VanDyke was the salesman on the deal he did an outstanding job ! So glad Don Hattan Took over the Ford Dealership from the previous owners ! Love the changes. They are doing things right! More
by Happy Customer!
Employees Worked With
David VanDyke, Kyle Owens, Tiana and Thad
October 05, 2018
got a car with many issues Donhattan ford delivered the car to my home(Ford fusion SE) , they said car was in great condition i took the delivery, but later i saw that it has 40 Donhattan ford delivered the car to my home(Ford fusion SE) , they said car was in great condition i took the delivery, but later i saw that it has 4000 plus miles more than what they posted and the rear ac was broken, they did not give my 4 digit pin still i have taken the delivery. The next day when i drove on Freeway there was a vibration and weird sounds coming out of the tires over her i was scared and worried it was clearly out of alignment and right side front tire is completly worn out due to alignment issue, i have called them back in 3 days after the delivery and they say first they will fix it for free and now say that it is not covered under warrenty and we are not responsible for that and are being very rude, will never to business with this guys never seen such a bad sales team. Untill i gave the check they were all nice once they got the money they don’t even care about the customers. More
by krishna
Employees Worked With
kally,scott,tyler
March 16, 2018
Repeat customers (6 vehicles!) We’ve purchased six vehicles from Augusta’s location! A 2004 Ford Mustang, 2010 F150, two 2016 Ford Mustangs, 2017 F250, and now a 2012 Ford Focus for We’ve purchased six vehicles from Augusta’s location! A 2004 Ford Mustang, 2010 F150, two 2016 Ford Mustangs, 2017 F250, and now a 2012 Ford Focus for our Son. Today Eddie was our salesman and like usual we were taken care of. I particularly like Eddie’s forward approach to selling vehicles. You’re not working with a slimy liar like most lots. We had a slightly different buying experience under the new management but were still able to leave the table mostly satisfied. We will continue to purchase vehicles from this store. Extra thanks to Kyle as well for putting up with our aggressive car buying style too. More
by Cuti3des
Employees Worked With
Eddie/Kyle
February 21, 2018
Bunch of lairs!!! This place is full of lairs. They let us drive a car for a week to make us bring it back because we 'weren't approved' we traded for a new car to fin This place is full of lairs. They let us drive a car for a week to make us bring it back because we 'weren't approved' we traded for a new car to find out they charged us $1,000 more then the listed sticker price!! They are scammers and poor customer service. When we found their mistake less then 24 hours later they told us it was to late. Save yourself the time and avoid this God forsaken place. Should have kept my business with Mel Hambelton from the start. More
by Amber McCormick
Employees Worked With
Leslie in financing
September 29, 2017
Car Shopping Looking for a new car & this is the best place to WASTE YOUR TIME! Completely drove 2 hours to show up to no vehicle their that I had been looking at Looking for a new car & this is the best place to WASTE YOUR TIME! Completely drove 2 hours to show up to no vehicle their that I had been looking at online, spoke to a salesperson through text about a sale, vehicle information and everything and decided to take the drive to look at it and they had no clue what I was talking, could not find the vehicle, suggested another vehicle that I did not like,and just wasted all of our times for their mal interpretation, maybe if they all communiced and actually did there jobs to sell a car instead of getting people through the door for absolutely NOTHING. More
by Amaris
Employees Worked With
Shonda, David, Cornell
January 20, 2017
Ask for Paul! Buying a car can be an enjoyable experience with Paul. He is knowledgeable and listens to your needs. He will make your experience enjoyable! He is tr Buying a car can be an enjoyable experience with Paul. He is knowledgeable and listens to your needs. He will make your experience enjoyable! He is trustworthy and will take care of you! More
by nathanW1234
Employees Worked With
Paul Goddard
January 19, 2017
Go see Paul! Paul is so friendly and courteous! His experience with used and new cars really shines through. I've never enjoyed buying a car until I bought from Pa Paul is so friendly and courteous! His experience with used and new cars really shines through. I've never enjoyed buying a car until I bought from Paul. Go see him and you won't be disappointed. More
by emilyd8713
Employees Worked With
Paul Goddard
