Don Jacobs Toyota

Mark McDaniel was 10/10 helpful. Showed us cars, helped us, and knew his stuff. He pretty much had us on a deal, but his boss at the desk spooked us. Still, I’m keeping his number fo Showed us cars, helped us, and knew his stuff. He pretty much had us on a deal, but his boss at the desk spooked us. Still, I’m keeping his number for the next round, guy was good. More

I never leave reviews for anything but I had such a bad experience over the weekend I will take the time to do so. I went to Don Jacobs Toyota on Friday 4/28/23 to look at 2016 Corvette (I’ve owned 4 in m experience over the weekend I will take the time to do so. I went to Don Jacobs Toyota on Friday 4/28/23 to look at 2016 Corvette (I’ve owned 4 in my life) and made an appointment at 9am to see it after explaining I work nights and could come in after my shift to test drive it. I had also been there earlier in the week to see it but did not drive it. After getting there they had asked about a trade (I drive up in a late model BMW) and I said I wanted to trade it in, in which they seemed annoyed and stated they did not know I was trading in a car, but they never asked and I have never had an issue with trading in a car before. Shortly after they pulled the car up and explained to me that since it was a sports car I would need to be pre-qualified before a test drive. I have never needed to be “pre-qualified” as I have owned many cars, some sports cars, and have a great job and near-perfect credit. I thought that was odd, and that turned me off, but for some reason I stayed against my better judgement. I am a 50+ year old guy that could more than afford the car, not a 20 year old kid looking for a joy ride. I sit down with the salesperson and he gets the keys to the BMW and they have the appraiser look at it. Ironically the appraiser took my BMW for a test drive. I essentially sat at a desk by myself for about an hour and the salesperson asks if I can put money down, and I said “yes, but I don’t understand what that to do with anything now as I have not driven the car” and I explained I was not going to buy a car without driving it. He then came back with a deal and he was going over payments (which I could easily afford, and I did mention that I had financing through my credit union) and I stated my trade was really the only number I had to see. The offer for the BMW was over $10,000 under KBB value, which I realize is just a guide, I have bought many cars in my life. I said to the salesman that we were just too far off, thanked him for his time and left for my car. The sales manager came out while I was leaving and then asked what I wanted for the car (I did tell the salesperson this) and I even came down to a lower number and stated that if they can do that to call me and I will come back. Think this is bad…it gets far worse. I go to bed and get up and there is a text asking how my visit went. I explained I was disappointed with the visit, as I went to honestly purchase the car (already talked with my credit union and had financing) and how I felt as though I was being judged, which I did not understand and how I did not find how this sales tactic could be effective or successful. I did hear back from Matt the Sales Manager and he was rude and condescending. He accused me of ”storming out” (I didn’t), mentioned that many customers want to take cars on a “joy ride” (I wasn’t), how “serious buyers of these cars know how the process works (owned 4 Corvettes and other sports cars as I am an automotive enthusiast) and I have never been treated like this. The visit as a whole was terrible customer service and the texts after where just condescending and rude. I am the “Car Guy” that friends and co-workers go for advice, in fact I have accompanied a few to buy cars to make sure they were not taken advantage of, and I can guarantee that I will advise others to not visit this dealership after my experience. I have thought about this all weekend and I am still confused as to why I was treated like I was. More

They had what I wanted. They sold it to me at a fair price. They had what I wanted and they sold it to me at a fair. There was no scam involved rare for these days. They sold it to me at a fair price. They had what I wanted and they sold it to me at a fair. There was no scam involved rare for these days. More

Just sold my car to Don Jacobs Toyota! Everyone was great to work with! Brent got the job done in 15 minutes! And I got a ride to where I needed to go after selling the car, and the ser Everyone was great to work with! Brent got the job done in 15 minutes! And I got a ride to where I needed to go after selling the car, and the service department went out of their way to make everything easy for me! More

Stay away from this service department. They will sell you parts you don't need and make you wait all day. They will sell you parts you don't need and make you wait all day. More

The sales lady and finance lady were grate to talk to and help me out picked me any my son up from the air port flew in from out of state with my son. Got there 9pm cars out side dark car and dark out side t help me out picked me any my son up from the air port flew in from out of state with my son. Got there 9pm cars out side dark car and dark out side they never let me look at the car inside under light . Drove the car 13hr back home next day found out there were thing wrong with the car said they would fix it if I drove it back out there so the following weekend drove back out ther they damaged the truck lid trying to fix it said they would mail me the plastick parts to fix the car never got them . Ones again picked the car back up Saturday night 8pm thinking it was fine and they again did not let me look at it under the light. 13 hour trip found they they damaged tlny truck lid and tried to cover it up . Got a hold of used car manager promised they everything was fixed and parts were on the way . Well now my car came in there like that and never was in the paint booth. With was xx told them looks like I'll have to get a lawyer then sent them the dash cam video of it being in the paint booth and body filler on it. They changed the toon really fast . Make shore you have a dash cam gps and a good lawyer if you plan on dealing with them worst place to buy a car and body work is the worst . Cost me over 2500 to get it fixed . More

Just purchased a vehicle from this dealer today. Edwin Hernandez was an absolute delight to work with. Very respectful and laid back. This was our 6th dealer in 24 hours and it was a very refreshing Edwin Hernandez was an absolute delight to work with. Very respectful and laid back. This was our 6th dealer in 24 hours and it was a very refreshing experience. From test drive to financing, everyone we dealt with was professional and kind. Highly recommend working with Edwin Hernandez. We will definitely be back in the future. More

When me and my wife walk in it was excellent service from the start. Sales person Knandre walk up and service us from the start till the end made me and my wife feel very comfortable:) the start. Sales person Knandre walk up and service us from the start till the end made me and my wife feel very comfortable:) More

I just spoke with a salesperson about purchasing an incoming Rav4 hybrid and made plans to drive down the next day (a 1.5 hr drive) to value my trade in. I was called back with 5 mins of making these p incoming Rav4 hybrid and made plans to drive down the next day (a 1.5 hr drive) to value my trade in. I was called back with 5 mins of making these plans to hear that the owner does not want to sell me a car because I live too far away. He only wants to sell to people in the Milwaukee/Milwaukee County area so if you are not a local, take your business elsewhere!!! ( at least that’s the impression that I received) More

I contacted the dealership by building a 2022 Tundra online. Kayla from Don Jacobs told me they couldn’t sell me a new Tundra because I didn’t live in the local counties. WTH? Last time I looked my mone online. Kayla from Don Jacobs told me they couldn’t sell me a new Tundra because I didn’t live in the local counties. WTH? Last time I looked my money was just as green as everyone else’s. Oh, they did offer to sell me a great used vehicle though. Lol. Unethical sales practice. I will be filing a complaint with Toyota. More