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40 Reviews of Don Jacobs Toyota - Service Center
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March 09, 2021
I called this dealer trying to order a part and the girl who answered the phone there was very unprofessional and rude and then when we arrive there to go and pick up a part in person the girl in the parts who answered the phone there was very unprofessional and rude and then when we arrive there to go and pick up a part in person the girl in the parts department was rather rude and it took forever for us to get help we actually had to call for a manager before we could even get our part we were waiting for and the manager that came over there I'm not even sure if he was a manager I think it's just whoever the girl at the parts department decided to get and said it was a manager unfortunately because my husband wants dealer parts and they had it in stock we went there but from now on I won't go back to this dealer prefer to wait a day to order it and get it somewhere else More
by Robin Barraza
Employees Worked With
Helpful February 24, 2021
Brought my car to evaluate the cause of poor starting. Ended up paying for a new battery, which was probably necessary. But work was done (oil change, tire rotation) that was done two months previously Ended up paying for a new battery, which was probably necessary. But work was done (oil change, tire rotation) that was done two months previously. I approved an amount much less than the final cost. Have done business with Don Jacobs over 20 years. A little disappointed with the cost. Am elderly, hope this is my last car. More
by barb
Employees Worked With
John Alois
September 20, 2020
Bad dealer ripped my step dad off saw him coming went in for check engine light came out $4200 dollars poorer. Car is 10 years old and he is 92. fixed all kinds of non engine things. for check engine light came out $4200 dollars poorer. Car is 10 years old and he is 92. fixed all kinds of non engine things. More
by stevenkrause.6425
Employees Worked With
July 15, 2020
Quick, efficient service From the friendly tech, Joel, who used state of the art PPE to keep the car clean and safe, to our great service writer, AJ White, to the competent c From the friendly tech, Joel, who used state of the art PPE to keep the car clean and safe, to our great service writer, AJ White, to the competent cashier, Carmen--our experience was top rate in getting our Toyotas repaired and back on the road. Even the courtesy drivers, David and Broky, went out of their way to help us in any way they could. We appreciate all the help we have received from Don Jacobs Toyota. Thanks so much!!!! More
by sue
Employees Worked With
AJ White, Joel, Carmen, David, Borky
December 10, 2019
Sale was fine, service dept incomptant and lairs I purchased a 2019 Toyota Sienna LE AWD in 1/2019 for $35000. and extended warranty to 6 year 100,000 for $2500. at 1.9% 72 mo financing. I f I purchased a 2019 Toyota Sienna LE AWD in 1/2019 for $35000. and extended warranty to 6 year 100,000 for $2500. at 1.9% 72 mo financing. I felt it was a good price and had no problems or pressure. In 6/2019 I had problems with the Etune 3.0 Bluetooth to cell phone connection. I could hear the caller , but they could not hear me. The first service writer thought the over head microphone was dead. Made an appointment. drove 15 miles dropped the van off. Jacobs Service called 4 hrs later and said was "done". I returned. I sign there paperwork . Get into the Van. Try the cell phone. It did not work. They admitted they never tested it, they only made some Computer update instated, and "Hoped" it would work. I was pissed. Spoke to Service Manager "Carlos". He claimed they could not test the system with there cell phones and they need mine . Later Racine Toyota said this is a LIE. Carlos said bring it back in 2 days and it would be fixed. I did and left my cell phone as they requested so they could test the broken Mic that I said was the problem. 4 hrs Later Service call and said they didn't have the Mic in stock , but it would be "expedited" and arrive tomorrow and then they could fix it next day if I left it there overnight with my cell. The next day, 5 PM I get a call saying IT WAS NOT FIXED, the part did not come in for some unknown reason. I was Pissed even more. Call the Manager, Doug Jacobs. He found out they had some sort of problem and didn't even order the part. He didn't apologize or offer an explanation why they need my cell phone when other Dealers said they didn't need or why his manager Carlos said they need for 3 days. Or Why they double bill Toyota Warranty for one job or why it took 4 days for a job that should have taken 1 -2 hrs. Doug Jacobs said he would call me back. He never did. I got no apology or compensation . I will never use there service department again. I have been working my cars since 1973 , I was a Cop for 25 Years, I hate lairs. This my 1st Toyota car , it is great , but Doug Jacobs and Carlos and his Idiots don't deserve my business....Go somewhere else More
by BigBill
Employees Worked With
Carlos
October 12, 2019
A fantastic experience I can’t thank Brent enough for making it an easy, convenient, & seamless experience to buy my car. No pressure to buy from them. He gave me a fair pri I can’t thank Brent enough for making it an easy, convenient, & seamless experience to buy my car. No pressure to buy from them. He gave me a fair price. Handled all the paperwork, even paying off the loan. I’ll be back when I’m ready to buy my sequoia, thanks Brent! More
by DamianBuchman
Employees Worked With
Brent
September 07, 2018
ROUTINE MAINT. AND DETAIL DROPPED MY CAR OFF IN THE MORNING. GARY AND A.J. ARE THE BEST. CARRIE IN RENTALS IS AMAZING. AND JEREMY THE DETAILER DOES A TOP NOTCH JOB. MY CAR W DROPPED MY CAR OFF IN THE MORNING. GARY AND A.J. ARE THE BEST. CARRIE IN RENTALS IS AMAZING. AND JEREMY THE DETAILER DOES A TOP NOTCH JOB. MY CAR WAS CLEANER THAN THE DAY I BOUGHT IT. More
by GAX82
Employees Worked With
GARY, A.J., CARRIE, JEREMY
August 10, 2018
Propagating the sleezy car dealership stereotype!!! Besides the "normal", quote for thousands of dollars of repairs needed when I brought it in for what amounted to a $300 repair, they tried to charge m Besides the "normal", quote for thousands of dollars of repairs needed when I brought it in for what amounted to a $300 repair, they tried to charge me a $37.50 "diagnostic charge" for looking at the glove compartment latch. I'd declined the $125 latch repair cost, but still paid for over $700 worth of other repairs. They did reverse the $37.50, but only after I questioned it. Next, they now charge a "hazardous waste disposal fee" for things like "oil filters & waste oil", "parts cleaner wastes", "dumpster disposal". In my case, that charge was $30, which apparently is non-negotiable. Finally, despite discussing their "save $100 if you spend over $700 coupon", the service writer "forgot" to deduct the charge. I noticed the next day, and went back to question it. Crediting the credit card that they'd charged was not an option, but they will mail you a check in 1-2 weeks, or give you a credit against future service. To top it all off, the $30 hazardous waste disposal fee doesn't count against your parts & labor costs, so I then fell $20 short of the $700 threshold, and my discount was then only $90. THIS is why people hate buying cars, and avoid interacting with car dealerships! More
by ToyotaCustomer
Employees Worked With
don't remember name
March 02, 2018
No respect, apperently they can do no wrong. Earlier this week I went in for an oil change, during this process Don Jacob Toyota employees attempted to fill my tires but apparently could not beca Earlier this week I went in for an oil change, during this process Don Jacob Toyota employees attempted to fill my tires but apparently could not because I have metals caps on the tires and they were corroded together. This is perfectly acceptable, the issue that I have is, no one told me this and when I went to leave I informed the gentleman at the counter that my tire pressure light was still on even though the tires seemed full. He asked me to bring the car back in and he would take care of it there. After one of the employees tried for a while I told him to just leave it before he damaged the tire, which I would take care of it myself. Keep in mind no one has informed me about the metal caps issue at this point. When I got home I noticed the tire was a bit low but not much, I figured I’d the tire after work. That night I went to work and in the morning I noticed my tire was completely flat. I drove the car to the vehicle maintenance personnel at my job (Full time Military member). The cap broke right off with little effort. So I spent my morning changing my tire and the taking my car into Don Jacob. Later that day when I went in to figure out what was my next step, I encountered my real problem. I was in my uniform because I had to go to work right after that, the gentleman that was helping me out was very short with his coworkers but I’m sure that had a lot to do with the fact that he had a disgruntle customer in full military uniform (not my intention but I was running late for work). When I spoke to that manager, he seemed annoyed that I was even bringing it up to him at all. I told him that the biggest issue I had was that when I went in I did not have a flat tire, I did not have any issues with a flat tire and in under thirty miles after leaving his building I had a flight tire from damage to the tire valve. He’s reply “that’s not my problem, this is a very common issue. None of my people touched your tires or would have used a tool to it.” Even though they attempted to fill my tires on more than one occasion and I believe an employee did use a tool… then I asked him if their cameras would be able to see if hand pliers were used, seeing as it happened when I was parked in front of one of their main cameras. At this point the manager looked at me with content and smirked as he stated “I don’t need to, I asked my guys if they used pliers.” I get it that’s what they said, but if you have a camera readily available and a customer is asking if you can take a look, isn’t it worth taking a look? Don Jacob Toyota says they value their customers, but I can tell you the way I was talked to I didn’t feel valued, I felt as if it didn’t matter what I could have said or even if they did find video proof on their cameras, that no matter what oi would have been in the wrong, while talking to the manager I never once felt an ounce of respect in his domineer, tone or general actions. I understand that me being upset didn’t help, even if I did work a thirteen our shift to come out to a flat tire and employees that really don’t seem to care what so ever towards my issue. As much as having a flat tire, right after work annoyed me, what bothered me the most was feeling like the staff members could care less about me as a person… My overall experience with Don Jacob Toyota based off of the last few years, if you’re looking for mediocre work to be done at above mediocre pricing, this is the place to go. If you find that they have done something wrong on your vehicle, prepare to be blamed. If you’re looking for respect as a veteran, stop by on Veterans Day. More
by Paul
Employees Worked With
AJ and Jose (Manager)
February 24, 2018
No communication Technology is beautiful when it’s useful. I scheduled an appointment using their 24/7 online system. It was confirmed all thru email, and even got a 1 Technology is beautiful when it’s useful. I scheduled an appointment using their 24/7 online system. It was confirmed all thru email, and even got a 1 day reminder about my appointment. Beautiful right?, welp, I show up early mind you, talk to a professional and I’m told that they cannot service me until hours later due to not having service techs available during the weekend. Hmmm? you had 3 days to easily tell me thru technology or by phone. I was clear what I needed done and NO communication? Thanks for that great customer service, not. Gave Don a chance, I was warned. People were nice though. More
by Peaceful principles
Employees Worked With
None
