Don Mealey Chevrolet

Service Department Committed Fraud My car would not start one morning this past week. It ran fine the evening before. When i tired to start it the engine tried to crank but only made a My car would not start one morning this past week. It ran fine the evening before. When i tired to start it the engine tried to crank but only made an unusual noise. I had the vehicle towed to Don Mealey as that is where I purchased the vehicle. I allegedly have an extended warranty. Although I was hesitant to give them another chance since during a previous service request, Don Mealey refused to honor the extended warranty and I had to pay over $1,000.00 to have my vehicle repaired at another facility, but i was unsure as to why the engine would not start. Once again the service writer advised me I did not have an extended warranty. I requested he check with the sales department and get back to me the next day. I was called back at 3:00 pm and advised the car only needed a battery. I was advised by the service writer, Chris, that my battery was "dead" and would not hold a charge. I questioned this as the battery was recently replaced and less than 6 months old. He advised that it might be a bad cell, or a short in the battery. I needed my car, so asked that the battery be replaced. Upon picking up my car, I paid the core charge and asked for my old battery back. At first they seemed hesitant to give it to me, but upon agreeing to pay the core charge t was provided to me. It soon became clear why they were hesitant to give me back my battery. Since leaving the dealership, my check engine light has come back on, the car idles rough, AND, I have had the battery inspected from the auto parts store where I purchased the battery, as well as two (2) independent auto parts stores and an independent mechanic. All four have agreed that the battery is fine. It had 90% life on one meter, it had 609 of 615 amps on another meter. The mechanic confirmed the battery would work by disconnecting the "new" battery and connecting the old battery back up and the started. He did advise the car needed a tune up as there codes that arose from the check engine light coming on. It is clear that Don Mealey has no intent of ever honoring the extended warranty I purchased, no intent of ever diagnosing the problems with the car, and has committed FRAUD in selling me a part (battery) which I never needed. The were nice and smiled as they comiited fraud and tole my money is all I can say good about the dealership More

sales Awesome experience, felt like home. Taylor was informative and felt like family. He answered every question we had and got my mom a reasonable and d Awesome experience, felt like home. Taylor was informative and felt like family. He answered every question we had and got my mom a reasonable and durable car which i will always remember. More

The Sales staff When I walked in we were greeted and acknowledged. Taylor was an awesome sales professional that answered all of our questions and helped my elderly m When I walked in we were greeted and acknowledged. Taylor was an awesome sales professional that answered all of our questions and helped my elderly mother in her transition from her old chevy to a brand new TRAX! She felt at home with everyone and is still so pleased with her Trax. Thank you Taylor! More

Best service department out of every dealership I've been to I have owned Fords, Mercedes, Toyotas, the list goes on. This is by far the bes dealership service department I have EVER been to. Service is the quic I have owned Fords, Mercedes, Toyotas, the list goes on. This is by far the bes dealership service department I have EVER been to. Service is the quickest I have ever experienced, 3 different instances they could have taken advantage of me buying add on parts etc and they fixed things for free under warranty when I could have spent a few hundred dollars. They also have told me I already had a leveling kit when I had ordered one and brought my truck in to have it put on. The list goes on with how impressed I am and I will never buy another truck not a Chevy/gmc just for the fact this service department is phenomenal!!! Thanks Ricky & Louis More

2015 Traverse Lynn McVicker, Jere Plumley and Dean Trovinger all took pretty good care of us. Very happy customer here. Will be even greater when the get the new de Lynn McVicker, Jere Plumley and Dean Trovinger all took pretty good care of us. Very happy customer here. Will be even greater when the get the new dealership location open. More

They treated me like family! They were all friendly and helpful! They did everything possible to make sure I was satisfied! They made the purchasing process as painless as possib They were all friendly and helpful! They did everything possible to make sure I was satisfied! They made the purchasing process as painless as possible. More

2 Hour plus Oil Change I called today for an oil change appointment. I noted I had a coupon and was quickly told the price would not be honored because my car requires spec I called today for an oil change appointment. I noted I had a coupon and was quickly told the price would not be honored because my car requires special oil. If there was a disclosure I didn't see it (false advertising). I checked in and the sales rep was friendly and quick telling me I would pay a certain amount, which is still discounted even though I couldn't get the rotation/oil change amount on the coupon. I waited and waited and after 1 1/2 hours finally the service rep came to tell me the oil filter was not in stock and would arrive from NAPA in about 10 minutes. About 1/2 hour later after a total of 2 plus hours the car was ready. I went to check out and the price I was quoted was not on the invoice. The person handling the invoice payment was kind, made the change, and I paid. While waiting in line a woman who came in after me and waited a long time too was given a free oil change/rotation. I was not offered anything. Although I saw the Service Manager walking around while I waited I was never approached to see why I was still there. I can get my car and oil change anywhere. I buy cars where the service is good, rather than the other way around. My disappointment should show. I don't plan to use Don Mealey again! Disappointed Customer, Don Dunn More

Outstanding buying experiences On January 2, 2015 I walked in to Don Meally Chevrolet late in the afternoon to look at the Chevy Equinox's to see their selection . I meet Dennis and On January 2, 2015 I walked in to Don Meally Chevrolet late in the afternoon to look at the Chevy Equinox's to see their selection . I meet Dennis and told him I wanted to trade my 2012 but I was worried about it being an upside down deal he told me it was not a problem him and Rodney put me at ease and insured me that I could do the deal with the same payment I was paying and with no money down. I have bought outer car for Chevy dealer in NYC and let me say what a pleasure it was to deal with these two gentleman . I would recommend Denis and Rodney for a no hassles up front deal .. More

EXCEPTIONAL CUSTOMER SERVICE FROM START TO FINISH!!! I LOVED my experience at Don Mealey. They are the BEST dealership around. I shopped at 12 different dealerships and was so frustrated until I came t I LOVED my experience at Don Mealey. They are the BEST dealership around. I shopped at 12 different dealerships and was so frustrated until I came to Don Mealey. Make sure to request DENNIS PAYNE in Sales because he "ROCKS"!!. He listened to exactly what I wanted, and made sure I was totally happy. He took the time to listen patiently and found my dream car that will pull my boat for my dog and me (a beautiful Tahoe that rides like a dream). He was absolutely wonderful and even followed up with me on his day off to make sure I was taken care of!!. I also received a great deal as well!! Rodney in Finance was fantastic too. He made sure I got the lowest interest and even shopped for a lower rate after I signed and it dropped 4 more percent!! I will go straight to Don Mealey for my next vehicle in the future! More

best dealer ever by far On September 18, 2014 we purchased our new 2015 Equinox. In all honesty, we have never experienced the level of service from a car dealership that we On September 18, 2014 we purchased our new 2015 Equinox. In all honesty, we have never experienced the level of service from a car dealership that we did from Don Mealey Chevrolet. From the minute we walked in the door we felt comfortable and at home with Eric, our salesman. He worked with us thru several very trying months, due to personal problems that had to be solved before purchasing this new car. Equally hepful was Jason, the manager, who help guide us thru the unique problems we were dealing with. When all was said and done, and we were free to finally purchase our car, we drove out with a deal we never thought possible. In over forty years of driving experience we have never encountered a dealership that works as hard as they do to get you into a vehicle that is just right and at a price that fits into your budget. We are looking forward to a long and happy business relationship with them. We would not hesitate to recommend this dealership to anyone looking for a new car. More