Don Mealey Chevrolet - Service Center

excellent I had my vehicle towed in with a flat tire . Danielle called me and advised me it needed a new one, she had mentioned taking care of my oil change sin I had my vehicle towed in with a flat tire . Danielle called me and advised me it needed a new one, she had mentioned taking care of my oil change since the car was there anyway, how convenient! She was a big help in this unfortunate situation. More

Service visit I came in for maintanance on my Silverado. I was dealing with a younger girl with long dark hair, she was very friendly and helpful; asking me if I ha I came in for maintanance on my Silverado. I was dealing with a younger girl with long dark hair, she was very friendly and helpful; asking me if I had any additional questions while I was signing my paperwork . I will highly recommend my friends and family to your dealership. More

Best customer service Towed my car to two independent shops before towing it here. After over paying elsewhere my car still would not start. Was contacted by the staff afte Towed my car to two independent shops before towing it here. After over paying elsewhere my car still would not start. Was contacted by the staff after only half a day! (Took the other shops over a week with no positive results and vehicle still would not start). Turned out to be a small repair of a replacement intake manifold after both independent shops quoted me a new engine! Fully expected the same here and intended to have the repair done here but their product knowledge saved me thousands! I would recommend this be your first stop before the independent facilities and will be mine from now on. Thank you!!!! More

Love This Dealership Being a recent widow I was nervous about bringing my vehicle into a dealership because I don't know anything about cars and my husband was the one who Being a recent widow I was nervous about bringing my vehicle into a dealership because I don't know anything about cars and my husband was the one who always handled things. I called and set up an appointment to bring my car in for maintenance with Katie and she was very friendly. Once I got to the dealership Jennifer was my service advisor and there was a young man on the drive that checked my battery and fluids right there in front of me so I could see what fluids needed changed or not. Jennifer was knowledgeable and great at explaining everything to me and made me feel at ease and not taken advantage of at all. I will definitely be back to Don Mealey for my future services. More

Service Department Committed Fraud My car would not start one morning this past week. It ran fine the evening before. When i tired to start it the engine tried to crank but only made a My car would not start one morning this past week. It ran fine the evening before. When i tired to start it the engine tried to crank but only made an unusual noise. I had the vehicle towed to Don Mealey as that is where I purchased the vehicle. I allegedly have an extended warranty. Although I was hesitant to give them another chance since during a previous service request, Don Mealey refused to honor the extended warranty and I had to pay over $1,000.00 to have my vehicle repaired at another facility, but i was unsure as to why the engine would not start. Once again the service writer advised me I did not have an extended warranty. I requested he check with the sales department and get back to me the next day. I was called back at 3:00 pm and advised the car only needed a battery. I was advised by the service writer, Chris, that my battery was "dead" and would not hold a charge. I questioned this as the battery was recently replaced and less than 6 months old. He advised that it might be a bad cell, or a short in the battery. I needed my car, so asked that the battery be replaced. Upon picking up my car, I paid the core charge and asked for my old battery back. At first they seemed hesitant to give it to me, but upon agreeing to pay the core charge t was provided to me. It soon became clear why they were hesitant to give me back my battery. Since leaving the dealership, my check engine light has come back on, the car idles rough, AND, I have had the battery inspected from the auto parts store where I purchased the battery, as well as two (2) independent auto parts stores and an independent mechanic. All four have agreed that the battery is fine. It had 90% life on one meter, it had 609 of 615 amps on another meter. The mechanic confirmed the battery would work by disconnecting the "new" battery and connecting the old battery back up and the started. He did advise the car needed a tune up as there codes that arose from the check engine light coming on. It is clear that Don Mealey has no intent of ever honoring the extended warranty I purchased, no intent of ever diagnosing the problems with the car, and has committed FRAUD in selling me a part (battery) which I never needed. The were nice and smiled as they comiited fraud and tole my money is all I can say good about the dealership More

Best service department out of every dealership I've been to I have owned Fords, Mercedes, Toyotas, the list goes on. This is by far the bes dealership service department I have EVER been to. Service is the quic I have owned Fords, Mercedes, Toyotas, the list goes on. This is by far the bes dealership service department I have EVER been to. Service is the quickest I have ever experienced, 3 different instances they could have taken advantage of me buying add on parts etc and they fixed things for free under warranty when I could have spent a few hundred dollars. They also have told me I already had a leveling kit when I had ordered one and brought my truck in to have it put on. The list goes on with how impressed I am and I will never buy another truck not a Chevy/gmc just for the fact this service department is phenomenal!!! Thanks Ricky & Louis More

2 Hour plus Oil Change I called today for an oil change appointment. I noted I had a coupon and was quickly told the price would not be honored because my car requires spec I called today for an oil change appointment. I noted I had a coupon and was quickly told the price would not be honored because my car requires special oil. If there was a disclosure I didn't see it (false advertising). I checked in and the sales rep was friendly and quick telling me I would pay a certain amount, which is still discounted even though I couldn't get the rotation/oil change amount on the coupon. I waited and waited and after 1 1/2 hours finally the service rep came to tell me the oil filter was not in stock and would arrive from NAPA in about 10 minutes. About 1/2 hour later after a total of 2 plus hours the car was ready. I went to check out and the price I was quoted was not on the invoice. The person handling the invoice payment was kind, made the change, and I paid. While waiting in line a woman who came in after me and waited a long time too was given a free oil change/rotation. I was not offered anything. Although I saw the Service Manager walking around while I waited I was never approached to see why I was still there. I can get my car and oil change anywhere. I buy cars where the service is good, rather than the other way around. My disappointment should show. I don't plan to use Don Mealey again! Disappointed Customer, Don Dunn More

I always receive great service from Don Mealey Chevrolet. Their staff is always friendly and professional. Their technicians seem well experienced in their abilities to diagnose and repair. The staff and tec Their staff is always friendly and professional. Their technicians seem well experienced in their abilities to diagnose and repair. The staff and technicians will take the time to listen to my observed symptoms with sincerity. In my opinion, they are second to none in the Orlando area based on my experiences with other dealership service centers and other brand name shops in the area. Their prices are also very competitive even with non-dealership shops. They quoted me over $1,000 less on a break job than a non-dealership shop who claims to be cheaper than anyone else. On any given day while at the shop, I see numerous Corvette's, Camaro's, trucks, and a variety of other vehicles of different makes and models being serviced. More

I have been going to the service department at Don Mealey for awhile now and Ricky Jordan has always been outstanding in his service to me. Ricky is very friendly and will greet me immediately when he sees for awhile now and Ricky Jordan has always been outstanding in his service to me. Ricky is very friendly and will greet me immediately when he sees me pull into the service area. He listens to what I have to say about the vehicle and will thoroughly explain what repairs need to be done. Ricky will also work diligently to get me the best price on parts needed and gets the repairs done in a reasonable amount of time. I always make sure to ask for Ricky when I take the vehicle in as I know I will get the best service possible. More

I appreciate the attention given as a result of being a long-time customer of the service department of Don Mealey Chevrolet Clermont. The employees I normally deal with (Jerry Merriman and Eva) and alway long-time customer of the service department of Don Mealey Chevrolet Clermont. The employees I normally deal with (Jerry Merriman and Eva) and always respecful, friendly and efficient. I also value the convenience of the shuttle service provided to and from my home and the benefits of the customer lounge when I wait on my car. More