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Doral Hyundai

Doral, FL

2.9
892 Reviews
Before we get ahead of ourselves, we want to welcome you to Doral Hyundai. We are a Miami Hyundai Dealership Ranked top 10 Nationally and growing thanks to our loyal customers. We are excited to have the opportunity to serve you in today’s competitive market. Are you looking for a New Hyundai or a Used Car? Buy or just Lease? We understand that at the time of buying or servicing a New Hyundai or Used Car you have many choices, but rest assured that you’ve made the right choice! At Doral Hyundai, we have a dedicated Internet Department and Auto Buying Program to make your online research and buying experience as easy and pleasant as possible. Doral Hyundai also has professionally managed Service and Parts Departments offering you competitive pricing for your car maintenance. Our line of service includes: Oil Change, Transmission Repair, Tire Repair, a full selection of Hyundai Auto Parts and more. We are also experienced in servicing vehicles of all makes and models. CORE VALUES The Sales and Management Team at Doral Hyundai goes through extensive factory training so that we may provide you with the knowledge and service you need to help you make an informed and educated decision at the time of choosing the vehicle that is right for your lifestyle. Robust selection of popular vehicles Haggle-Free Internet Sales Department Stress-Free Finance Department Free Car Washes for Life Multiple offers on site, trusted by a community Our Service Center maintains your car to keep you safe on the road We know how to handle a wide range of car services OEM & Original Parts Doral Hyundai is proud to bring you Miami Hyundai car buyers the latest new Hyundai vehicles like the economic Hyundai Accent, the big compact Hyundai Elantra, the outstanding Hyundai Sonata, the versatile Hyundai Tucson, the Amazing Hyundai Santa Fe Sport, the 7 passenger Hyundai Santa Fe, the Sporty Hyundai Veloster, the Luxurious Genesis G80 and G90 and more.
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10285 Northwest 12th Street

Doral, FL

33172

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Showing 892 reviews

February 23, 2024

I received exceptional service from Rodrigo Quinones during my recent purchase of 2024 Hyundai Kona. From the moment I stepped into your dealership, Rodrigo went above and beyond to ensure a positive a More

by jcdiaz5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Nieto Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Doral Hyundai responded

We're so glad to know that Rodrigo provided exceptional service during your recent Kona purchase at Doral Hyundai. His dedication to customer satisfaction and product knowledge are indeed commendable! We appreciate the recommendation, and we'll be sure to pass along your kind words. Enjoy your new ride!

January 16, 2024

I tried to buy a car and after we agree to the financing and price, they said they were selling the car at a price that was too low and then they raised it by $5,000. Don't trust these people. More

by HC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kelly Blandon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Doral Hyundai responded

HC, We're really sorry to read about your experience. It's never our intention to mislead or upset anyone, and we'd like the opportunity to discuss this further with you. We take feedback seriously as it helps us improve our services for all customers. Please reach out at your earliest convenience so we can address this issue directly. Thank you, Jose Albert - General Sales Manager - josealbert@lithia.com

January 16, 2024

After I agreed on a price, the dealer wanted $5,000 more. They also charge a lot for Permaplate and Lojack of over $2,000. Be careful! More

by HC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kelly Blandon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Doral Hyundai responded

HC, We're really sorry to read about your experience. It's never our intention to mislead or upset anyone, and we'd like the opportunity to discuss this further with you. We take feedback seriously as it helps us improve our services for all customers. Please reach out at your earliest convenience so we can address this issue directly. Thank you, Jose Albert - General Sales Manager - josealbert@lithia.com

Jan 16, 2024 -

HC responded

I already contacted your corporate headquarters.and Lithia is aware of this situation. thank you.

November 11, 2023

Outstanding service. Thanks Yuraima and Alvaro for excellent attention. Save my time and comprehensive. I’m very happy More

by Jackiedesousa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yurima Esalante`
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvaro Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Doral Hyundai responded

We're so glad to know that Yuraima and Alvaro provided you with outstanding service at Doral Hyundai! We always aim for efficiency while ensuring our customers are well taken care of. Thanks for the review! Come back to see us!

October 26, 2023

Advisor by name Roberto, don't have any customer service skills, you wait a month for a recall appointment and any way they ask you to wait from 8.30am to late on the day, to inspect, and then take another More

by rafe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robeeto service dpt
Oct 30, 2023 -

Doral Hyundai responded

Rafe, We understand your frustration regarding your recall appointment. This isn't reflective of the exceptional customer service we aim to provide. Your feedback is valuable and will be used as a tool for improvement going forward. Given another chance, we hope to provide you with an improved service experience during your next visit. If you're open to discussing this further, please reach out at your convenience. Thank you, Jusimeydit Canal jusimeyditcanal@lithia.com Service Manager

October 24, 2023

Since being overcharged for our car, we have not been able to talk to anyone other that a phone operator. They transfer our call to someone’s voicemail if we are lucky it just disconnect the call if we a More

by Smiffy
Finance Experience
Recommend Dealer
No
Employees Worked With
Rafael Rodriguezz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rayer
Oct 25, 2023 -

Doral Hyundai responded

Smiffy, Your experience does not reflect the level of customer satisfaction and communication we strive for. We apologize for any inconvenience this may have caused. Please reach out directly so we can address this issue and work towards regaining your trust. Thank you, Jose Albert General Sales Manager josealbert@lithia.com

October 20, 2023

BUYERS BE AWARE! ! Hundai dealership in Doral is a disaster. Not only did I have to deal with an "Arrogant Sales Mananger" who manipulated the buy out contract by sw More

by Carmuch0304
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Edwin Barrantes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Chapman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bernardo Gil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Berrios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Igor Carrion Alonso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Acosta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luz Arbelaez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Navit Brioso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Betancourt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yurima Esalante`
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Doral Hyundai responded

We understand your frustration regarding delayed documents in the mail. We strive for customer satisfaction in all areas, so it's concerning to see we've left the wrong impression here. Please reach out at your convenience so we can discuss how best to rectify the situation and restore your faith in us. Thank you, Jose Albert General Sales Manager josealbert@lithia.com

October 04, 2023

DO NOT LEAVE DEALERSHIP UNTIL THEY GIVE YOU BOTH KEYS! Purchased a pre-owned vehicle September 1 and upon delivery only received one key. Brought attention to sales rep that the original listing clearly More

by adamfol1783
Recommend Dealer
No
Employees Worked With
Benjamin Munoz
Oct 06, 2023 -

Doral Hyundai responded

I'm sorry to read about your experience with the keys. We aim for a smooth and satisfactory process from start to finish, so it's disappointing that we missed the mark in this case. I understand how frustrating this must be, and I'd like to help resolve this issue as quickly as possible. Please reach out at your earliest convenience so we can discuss further steps together - Thank you, Jose Albert - Sales Manager - josealbert@lithia.com

Oct 06, 2023 -

adamfol1783 responded

Very simple solution. Order me my second key and have it delivered to my home, which is what was agreed upon when I took delivery of the car.

September 27, 2023

I recommend Doral Hyundai for your customer needs and a special opinion about Rodrigo Nieto as an excellent sales person More

by mtirador
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Nieto
Sep 28, 2023 -

Doral Hyundai responded

Your kind words are greatly appreciated! We are committed to providing the best customer service and it's great to hear that we were able to do just that.

September 25, 2023

Drive two hours because they said I can test drive. Upon arrival the car was DEAD. No problem, I worked out the numbers and had to come back the next day to finish the paperwork and buy once fixed. Aft More

by akshaypatel96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Pedro Casal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Nieto Quinones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Franklin Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvaro Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yoanys Garrote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Blandon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michaelangelo Cabrisas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gloria in sales
Sep 28, 2023 -

Doral Hyundai responded

Hello there, thank you for taking the time to leave a review. I’d appreciate the opportunity to learn more about the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. Jose Albert josealbert@lithia.com General Sales Manager

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