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610 Reviews of Dorsch Ford Kia - Service Center
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February 13, 2020
Very Dissatisfied Brought my car in for a serious drive train issue I have experienced intermittently over the last couple of months which they said they could not diag Brought my car in for a serious drive train issue I have experienced intermittently over the last couple of months which they said they could not diagnose at the moment, and they ended up charging me for diagnostic time for this even though my car is still under warranty. They coudn't even find the problem. Dorsch Ford does not stand behind the product they sell. I even purchased the extended warranty coverage only to find out Dorsch Ford will not honor the extended warranty "protection" they sold to me. I am very unhappy about how I was treated. And to top things off, they wanted me to pay an additional 3% surcharge if I paid with a credit card for their "diagnostic time." I will not be returning to Dorsch Ford for service or the purchase of a new car in the future. Dorsch NEEDS TO STAND BEHIND WHAT THEY SELL! I feel like I got taken for a ride. More
by Andy K
Employees Worked With
Jon Stratton
February 11, 2020
Long-Time Customer - Reliable Service Appreciate being able to get an appointment within a few days of calling for one. Helpful service professionals who take time to explain things and ti Appreciate being able to get an appointment within a few days of calling for one. Helpful service professionals who take time to explain things and timely completion of the work. More
by odonnell521
Employees Worked With
February 08, 2020
Fast and Friendly service I've always had a good experience with Dorsch Ford Kia Service Dept. on the East side. Everyone was very friendly and the service was done quicker t I've always had a good experience with Dorsch Ford Kia Service Dept. on the East side. Everyone was very friendly and the service was done quicker than estimated. I also like the ability to take the Shuttle. More
by SandyS
Employees Worked With
February 08, 2020
First time I ever went there!Best vehicle service First time I ever went there! Best vehicle service experience ever! Scheduled an oil change for a newly purchased vehicle (which wasn’t purchased th First time I ever went there! Best vehicle service experience ever! Scheduled an oil change for a newly purchased vehicle (which wasn’t purchased there) But they treated me like I just bought the highest price vehicle on their lot. Fabulous service! Courteous like I’ve never seen! Every detail perfection. Telling anyone I can and now a lifetime customer. More
by tracianne.th
Employees Worked With
February 07, 2020
Routine service visit went very smoothly Routine service visit for my wife's MKC on 2/6 went very smoothly, and my interaction with Brandon was very pleasant. Price was reasonable, questions Routine service visit for my wife's MKC on 2/6 went very smoothly, and my interaction with Brandon was very pleasant. Price was reasonable, questions were answered, estimated time for service was met, customer waiting area is clean and comfortable. One disappointment was the posting at the service desk saying that future payments by credit card are going to be assessed an additional fee, which I think is unreasonable. More
by tomsladek
Employees Worked With
February 06, 2020
routine service Another great, fast turnaround for my 2018 Explorer. Tom Stinson, my service tech was very friendly and explained everything that was being done to m Another great, fast turnaround for my 2018 Explorer. Tom Stinson, my service tech was very friendly and explained everything that was being done to my truck. Very professional! I'd recommend him to anyone looking to service their vehicle at Dorsch. More
by BSCHULZE312
Employees Worked With
February 06, 2020
Oil & filter change My whole experience was great. Drove in and was met by employee who greeted me and started servicing my car by doing a vehicle check. He was very poli My whole experience was great. Drove in and was met by employee who greeted me and started servicing my car by doing a vehicle check. He was very polite and helpful in answering my questions. He did a great job More
by Johdeb
Employees Worked With
February 05, 2020
Best customer experience I've ever had. The team (championed by Nick Hicks) was able to quickly fix a problem to get me and my family back on the road despite being a Chicagoain (and casual Bears fa (championed by Nick Hicks) was able to quickly fix a problem to get me and my family back on the road despite being a Chicagoain (and casual Bears fan). Many thanks to the service team at Dorscsh. More
by Kintzle
Employees Worked With
Nick Hicks, Jon Stratton
February 05, 2020
They are always helpful and willing to go above and beyond what you need. They always explain everything after it’s done and do it in terms you would understand. beyond what you need. They always explain everything after it’s done and do it in terms you would understand. More
by Nathan
Employees Worked With
Heather
