Dorsch Ford Kia - Service Center

Recall repairs and preventative maintenance Have my vehicle in for a recall repair and also found the need for brakes to be repaired before failure causing more expense and potential damage. I a Have my vehicle in for a recall repair and also found the need for brakes to be repaired before failure causing more expense and potential damage. I also had another issue with my wiper controls which Dorsch Ford was able to repair at the same time. Thanks to Jon for giving me the heads-up on the other issues as it saved me the time and extra expense of having to return for another appointment. More

Concise, supportive, understanding I came in for a recall fix as an unusual stop for my vehicle repairs and services, but after I left I felt like I found a new favorite service center I came in for a recall fix as an unusual stop for my vehicle repairs and services, but after I left I felt like I found a new favorite service center! More

Fast and efficient oil change Had a great experience in getting the oil changed in my car. Brandon Van Iten was my service rep. Very polite, helpful and provided complete service Had a great experience in getting the oil changed in my car. Brandon Van Iten was my service rep. Very polite, helpful and provided complete service by making sure I could find where my car was parked in the lot. More

Oil change Felt good about service, comfortable waiting for vehicle It was a Monday morning so they seemed very busy, personnel were busy keeping everyone inf Felt good about service, comfortable waiting for vehicle It was a Monday morning so they seemed very busy, personnel were busy keeping everyone informed of their serviced vehicle. More

Service Department Yesterday brought my car in for Oil Change....Thomas Stinson was my service rep. Very polite and helpful, i would go back to him on next visit. Yesterday brought my car in for Oil Change....Thomas Stinson was my service rep. Very polite and helpful, i would go back to him on next visit. A 10 on my list. Thank you Tom for Great Service. Susan Deluccie... More

Great Had a regular service item done (oil change) but also had a concern about my Sync system. Ryan walked me through what they would check, and they foun Had a regular service item done (oil change) but also had a concern about my Sync system. Ryan walked me through what they would check, and they found the problem in less time than I had expected, and got it working again. He was polite and coutious to me, did not talk down to me or anyting. Thank you. More

My Appointment Was Lost I made an appointment to have my oil changed at the Dorsch Ford Service Center. I even called on the day of the appointment to confirm it. I was ver I made an appointment to have my oil changed at the Dorsch Ford Service Center. I even called on the day of the appointment to confirm it. I was very surprised when I arrived to learn that there was no record of the appointment in the computer. However, Brandon Van Iten saved the day by making room in the schedule so that my car could be worked on right then and saved me from having to make another appointment. Brandon's commitment to customer satisfaction reflects great credit on himself and the Dorsch Ford Service Department. More

Great quick service Had great service got the work done right and ahead of schedule will be back again for service in the future very friendly staff and clean facilities Had great service got the work done right and ahead of schedule will be back again for service in the future very friendly staff and clean facilities More

An Over-the-top Experience! My experience with Dorsch Ford Lincoln Kia was exceptionally great. I was greeted with warm smiles and friendliness .Brandon V. was pleasant to wo My experience with Dorsch Ford Lincoln Kia was exceptionally great. I was greeted with warm smiles and friendliness .Brandon V. was pleasant to work with and very courteous. The lounge was neat and clean and offered refreshments! Thank you. Chris Dorsch is pleasant to work with, also. He is knowledgeable about his products. More

clean, but concerned I only did an oil and filter change this time. I had a tire rotate done last time and was told the lug nuts were swollen and needed to be replaced nex I only did an oil and filter change this time. I had a tire rotate done last time and was told the lug nuts were swollen and needed to be replaced next time at $130 cost. I checked them with my tire wrench and sure enough, could not get the wrench on. Had I got a flat tire, I would have been stranded. Checking on the internet, I found that the cause of this is overtightening with an impact wrench. I bought a set of lugnuts for $110 and rotated the tires with my son and found one tire had 40# of air in it. So, I will no longer get my tires rotated at Dorsch. My son does it and hand torques them so that if I do have a flat, I can rest assured I can get the tire wrench on. Before this, I was satisfied with the service done on my car. I am now gun shy about tire rotation and tire replacement. More