Dover Honda

I have been a Dover Honda customer for the last 6 years. I have yet to run into an employee who isn't completely caring, professional and courteous. I have always gone to Dover Honda for my service and when I have yet to run into an employee who isn't completely caring, professional and courteous. I have always gone to Dover Honda for my service and when I recently went through a major life change, I shared that with the service department and they couldn't have been kinder. They worked with me every time I needed service to explain to me what the car needed and could wait to have fixed. Nick, Virginia and Larry could not have been more compassionate, helpful or honest. Virginia sat with me through tears at one point and I felt like I was the only customer there. She and Larry couldn't have been kinder. They don't realize what an impact they made on me. I knew that when the time was right I would buy myself a new Honda at Dover Honda. Firstly, the product is fantastic. I have never had a problem with my last Honda. Yesterday I purchased my very first new car in 25 years in my own name and what an emotional experience. My Honda "family" was extremely supportive, kind and listened to my needs and concerns. They worked diligently to ensure I had a purchase that was safe and affordable. They also treated me like a real person, they also listened. They even counseled me on some things that I didn't know about and would help me in the long run. I felt like they completely cared about me as a person and my new car is just the icing on the cake. They have made a lifelong customer of me. I would especially commend Rick, Zep, Bruce, Nick, Sue and I apologize for not knowing the rest of the staff's names but I sat there for 4 hours and witnessed all of the same professionalism and courtesy from them as well. What a dealership and what a great "family"! I realize they all do this on a daily basis but they were part of a significant change in my life and my gratitude and appreciation is immeasurable. I LOVE this dealership!! A Million Thanks!!! Sharon G. More

This was my first car purchase and Sue was patient, helpful, and fun to be around. I stopped by three times before making my final decision to purchase a 2013 Honda Fit Sport Automatic. Throughout my c helpful, and fun to be around. I stopped by three times before making my final decision to purchase a 2013 Honda Fit Sport Automatic. Throughout my car search I test drove 8 different cars at 5 dealerships! Dover Honda Chevrolet suited me best because of the service I receive from Sue and what the Honda Fit offered. I would most certainly recommend visiting Sue if you're in the market for a new car. She's my new Honda Mom! More

Sue was very helpful in helping us select the right vehicle for our needs. She was very knowledgeable regarding the vehicle and took care to ensure that we understood it's capabilities and explained vehicle for our needs. She was very knowledgeable regarding the vehicle and took care to ensure that we understood it's capabilities and explained in detail the various amenities of the vehicle. It was the best experience we have ever had with a dealership. Sue has also followed up via phone to ensure we were happy with the vehicle. More

I have been a customer of Dover Honda for several years. The sales and service staff have gone above and beyond to make sure that my experience with them has been a good one! I highly recommend this dealers The sales and service staff have gone above and beyond to make sure that my experience with them has been a good one! I highly recommend this dealership! More

Lisa, did an awesome job as did the finance mananger. With less than perect credit as in BAD credit and they had me approved and in a new car with no money down and a payment I requested in less than 24 With less than perect credit as in BAD credit and they had me approved and in a new car with no money down and a payment I requested in less than 24 hours.. NO Bait and Switching done at this dealership. I would highy reccomend going to them for a new car. Kimberley More

Not long after arriving at the dealership my wife and I were approached by Heidi Gates. She asked if she could help us, and offered a lot of information of the different vehicles we were looking at. I have were approached by Heidi Gates. She asked if she could help us, and offered a lot of information of the different vehicles we were looking at. I have the highest review and appreciation for Heidi and her commitment to customer service. More

Poor response to complaints !!! The response to my complaint and other complaints do not address the behavior of the staff and yourself as the. Sales General Manager. Why would anyone come back be complaint and other complaints do not address the behavior of the staff and yourself as the. Sales General Manager. Why would anyone come back because your response did NOT include corrective actions, You could have gained some credibility by addressing the problems seen by customers. Most customers do not bother to comment they just go elsewhere. We take our time to tell you and again you prove that you just don't get it !!!!! So with that said the only good that will come of this is that I hope I can WARN people so they don't have to experience the UNPROFESSIONAL behavior at Dover Honda. More

NEVER GO TO DOVER HONDA!!! EVER!!! My experience here was completely ridiculous. After inquiring about a used car that they had in stock online, getting confirmation that it was available and then filling ou completely ridiculous. After inquiring about a used car that they had in stock online, getting confirmation that it was available and then filling out my financing application, I went into the dealership and stood around for 10-15 minutes with at least 4 people passing me or standing around chatting....not one staff member took the time to even acknowledge my existence, including the sales manager, Alan, who was carrying on a conversation at the main desk on the showroom floor about his personal life. I emailed the dealership back letting them know that I had stood around and didn't see the car I wanted on the lot and told them how I left without even talking to anyone. They apologized and convinced me to comeback, telling me that they had a vehicle in stock. When I got to the dealership they "couldn't find it"?! We spent over an hour and a half with them randomly walking around pretending to look for the vehicle. As we were about to leave, they magically located the car, showed it to me and after having me fill out paperwork (including another financing app), told me that they could not sell it to me because they didn't have the title. Rich, the salesman that we were working with was awful, trying to sell me on options that you'd expect in any vehicle. In addition, they took the keys on my trade and held them hostage at the customer service desk for over an hour as they took my deposit. They assured me that they had another car in stock at another dealer that they had expected to arrive that afternoon and then convinced me to leave a $500 deposit on the "identical" vehicle that "would be in stock next day". Day after day after day they told me the car "hadn't showed up yet, it would be here today". They never called with a status, we always had to call them. I've visited the dealership more than 5 times asking to see the car or get my $ back if they didn't have it!!! On one of the previous visits, they told me they could now sell me the car that they didn't have the title for. They "hadn't considered that option". It met my requirements so I'm not sure why it slipped their mind!Gary explained that we were only several thousand dollars apart to make the deal and that I needed to come up with more money but wouldn't tell me the price of the car or how much more they would give me for my trade. On top of that, within 4 days they increased the online price for that very car, $1000. After a WEEK's worth of back and forth I still don't have my deposit back!! I went in tonight to get my deposit and apparently the 10 people that were working didn't know how to refund my money, including the sales manager. We keep getting the run around over and over again. When I asked for my refund tonight, Alan told me that "they were looking for other cars to sell me". REALLY?!! I don't want another car!! My husband and I have both left several messages for Gary and Rich and NEVER get a call back. If they do pickup the phone, they assure me that they will call me back within the hour and I hear nothing. I'm going back tomorrow when the people who know how to work a credit card machine are back...so they can give me my money!! If they keep giving me the run around, I guess I have no choice but to call the PD??? THIS IS INSANE!!! I have never had such an awful experience at a car dealership before. More

My husband and I needed to upgrade vehicles because we will be welcoming our third child soon and our honda crv (which we love) was just not big enough for 3 kids. We decided to go with the pilot. We are will be welcoming our third child soon and our honda crv (which we love) was just not big enough for 3 kids. We decided to go with the pilot. We are returning customers and again had a fabulous experience. We felt like all of our needs were met. We couldn't be happier with our new vehicle and the service we received. We will be lifelong customers! More

My experience at Dover AutoWorld Honda was a nightmare. I went there to test drive a honda civic, not intending to buy anything that day because I planned on test driving more cars in order to make a decis I went there to test drive a honda civic, not intending to buy anything that day because I planned on test driving more cars in order to make a decision. After I conducted the test drive, the general manager, bruce, started grilling me in an intimidating manner on my financial history and job status as if he was an interrogator. Then he had the audacity to tell me he wants to sell me a car today. I said I had no intention of buying a car today and planned on test driving a few other cars. Bottom line: I left and never plan on going back! More