Dover Honda

Easy Transaction Pricing was excellent, Paula was fantastic to work with . They had the car in stock that we were looking for and everything went like clockwork. Pricing was excellent, Paula was fantastic to work with . They had the car in stock that we were looking for and everything went like clockwork. More

Excellent customer service John was easy to work with and most knowledgeable about the Honda brand. The service doesn't end when you drive your car off the lot. John was easy to work with and most knowledgeable about the Honda brand. The service doesn't end when you drive your car off the lot. More

accommodating I called with a flat tire that needed to be attended to. I was able to get in that day without a problem. I was contacted within 2 hours of getting I called with a flat tire that needed to be attended to. I was able to get in that day without a problem. I was contacted within 2 hours of getting vehicle towed there and was told the diagnosis and fix. I was called again to indeed confirm the tire was able to be fixed and the car was ready. great communication and very accomodating More

True customer service Always professional and informative. Work to solve my issue updating me during the process. Dover Honda service takes the time necessary to understand Always professional and informative. Work to solve my issue updating me during the process. Dover Honda service takes the time necessary to understand my expectations. More

car inspection they are always very nice there and the waiting room is comfortable. It is close to my house so its very convenient. I have all my service done here a they are always very nice there and the waiting room is comfortable. It is close to my house so its very convenient. I have all my service done here and will continue to do so More

Excellent service, great communication I brought my car in for registration and an oil change and when I got there I was offered 60k mile service. It was timely and the gentleman I spoke wi I brought my car in for registration and an oil change and when I got there I was offered 60k mile service. It was timely and the gentleman I spoke with was informative and kept me abreast of what they were doing to my car and when I could expect it to be done. Reasonable price and excellent service. Thanks so much! More

Consistently Great I love how Dover Honda keeps me updated on my service needs. I drive 100 Miles a day 5 days a week and I have zero breakdowns and zero downtime. Co I love how Dover Honda keeps me updated on my service needs. I drive 100 Miles a day 5 days a week and I have zero breakdowns and zero downtime. Convenient hours for service along with knowledgeable advisors are a win for me. More

Alan was Great Alan was very helpful. He knew the car, knew what he was talking about, was very personable and very helpful. He seemed genuine honesty and forthcom Alan was very helpful. He knew the car, knew what he was talking about, was very personable and very helpful. He seemed genuine honesty and forthcoming. He helped me point out all the new features in the car and showed me how to use everything that I would possibly need to know about the vehicle. One thing I was very disappointed with was the final cost of the vehicle. I ended up paying for the freight/delivery/dealership fee, and the capital cost of the car was $3,000 higher than MSRP. My final cost of the car ended up being just below MSRP which is basically retail price. As a longterm customer and this being my 2nd vehicle, I expected a better price and wish I did more homework. The dealership did cover the final payments of my old lease ( 5 months) and provided excess damage protection on the new vehicle as I expect to get a nice big bill from my previous vehicle since the dealership did not want to buy it. More

Service Dept Interaction I was exceptionable impressed with the short time period inspecting my vehicle. The inspection report was provided,thru email, then a detailed pricing I was exceptionable impressed with the short time period inspecting my vehicle. The inspection report was provided,thru email, then a detailed pricing estimate was attached. The service dept then let me select the work to complete. After evaluating the pricing estimate was then revised. I was informed of any changes from this game plan, by the service representative handling my vehicle. Concerning the cars age an after market warranty is in effect. The service rep talked to or negotiated with the Warranty business, to determine what repairs were covered thru the warranty. Finally the car was ready when the Service rep indicated. Overall a very pleasing experience, the staff was respectful and knowledgeable concerning the car. Finally, I intend to schedule an appointment for other items from the inspection report in time. Thank you and a great job More

outstanding customer service fantastic experience. customer focused. my wife drove off the lot and within 5 miles ran over a hunk of metal on the road and got a flat tire. Serv fantastic experience. customer focused. my wife drove off the lot and within 5 miles ran over a hunk of metal on the road and got a flat tire. Service department and sales staff were fantastic in getting her a new tire and getting her back on the road More