Dover Honda - Service Center

Recall James kept me well informed of what was happening to my vehicle. Even though it was a recall.and no charge.was applied.and was able to answer my quest James kept me well informed of what was happening to my vehicle. Even though it was a recall.and no charge.was applied.and was able to answer my questions. Top notch service. More

Great! I am from PA and am up here on vacation. My Honda started making noise so I wanted to get it checked out before the 8 hour drive home. Every single I am from PA and am up here on vacation. My Honda started making noise so I wanted to get it checked out before the 8 hour drive home. Every single person I interacted with was friendly and welcoming, including Charley the French Bulldog!. While my car was being checked out I asked to see a new Pilot, with full disclosure that I was not buying, but wanted to see a new one since it was in my 2 year plan to get one. Al brought a new Pilot around for me and went over it bumper to bumper with NO pressure. My car was checked out and I was given a few options and their upfront costs. My service was done and I was assured and reassured my car was good to go for our trip. I was very impressed with every aspect of this dealership!! If I am ever in need of Honda help again up here I will definitely return! More

Made an appointment but had to wait in a line of cars We have bought two vehicles from Dover Honda and had an issue with tires on the first one but were convinced to come back after settling the issue. W We have bought two vehicles from Dover Honda and had an issue with tires on the first one but were convinced to come back after settling the issue. We did buy another vehicle but service is always an issue. It is always seems to be a communication issue with service. This time we made an appointment which was confirmed a number of times by Dover Honda via e-mail. When we got there we were in a line of cars and told our appointment for an oil change and tire rotation didn't matter that we would have to wait our turn. We travel a good distance and had another appointment late afternoon so were not happy we were there an hour and 15 minutes for an appointment that took them a few minutes. We watched them. Last time we were told we could do an early inspection which we had asked about when we called and when we got there had to argue with the mechanic about it until we insisted he go check. Always annoying little things that add up. They check all the systems but never reset anything on the instrument panel . We had the low tire pressure light come on after yesterdays appointment. We checked the tire pressure and they were down a little. Thought that would have been checked when they rotated the tires or did they do something to cause the issue. I guess the main issue is no one seems to really care . Maybe busy enough so they don't think that matters. More

Great Staff From the moment I contacted Honda Service, my service was EXCELLENT! Jeanine on the desk treated me like an old friend calling for service and answer From the moment I contacted Honda Service, my service was EXCELLENT! Jeanine on the desk treated me like an old friend calling for service and answers. Very professional, very warm and engaging. When I arrived for service, I talked with Josh Healey. He listened and responded with care and professionalism. There are qualities in that guy that you cannot teach through in-service workshops. He is just the real deal: kind, genuine, thoughtful, and thoroughly professional. These two are why we buy Hondas and why we come to Dover Honda. Thanks. More

Snow Tires I normally go to BJ's to purchase my tires, but they didn't have my size. A friend of mine suggested I call Honda. Not only did they have my size, but I normally go to BJ's to purchase my tires, but they didn't have my size. A friend of mine suggested I call Honda. Not only did they have my size, but they were also cheaper and better quality than BJ's. It only took an hour to have all 4 tires installed and balanced. Great service at a great price. I will recommend all my friends to go to Dover Honda. You won't be disappointed. More

Drove in for service, without an appointment. Drove in for service, without an appointment, late on a Saturday afternoon, which happened to be the day of their Holiday Party. Needed tires. Without Drove in for service, without an appointment, late on a Saturday afternoon, which happened to be the day of their Holiday Party. Needed tires. Without blinking an eye, they found my tire selection in stock, replaced the tires, did an alignment, road tested and even washed my car! The following Monday we had a snow/ice storm and if it had not been for the Service Group at Dover Honda, I am sure I would have had a huge problem driving to work in the storm - maybe even an accident. I owe a HUGE thank you to the staff and technician that helped me. More

Excellent customer service Steve St. Onge provided me great service. This dealership is top notch. I am very impressed with the new construction. Looking forward to many years a Steve St. Onge provided me great service. This dealership is top notch. I am very impressed with the new construction. Looking forward to many years as a customer. Thanks. Robert More

Exceptional service Drive through service is great. My car was vacuumed and washed as well as the fast, courteous service my car received. Thank you I'll be back. Drive through service is great. My car was vacuumed and washed as well as the fast, courteous service my car received. Thank you I'll be back. More