Downey Hyundai - Service Center

They were too kind and very helpful. They changed my opinion about buying car from dealership and Hyundai. After saw Elantra N-Line in dealership while leasing Santa Fe now I want Elantr They changed my opinion about buying car from dealership and Hyundai. After saw Elantra N-Line in dealership while leasing Santa Fe now I want Elantra N-Line as pleasure/second car. More

They were so helpful. Really worked with me and got me the perfect car. I was in and out so quickly. I won’t go anywhere else! Really worked with me and got me the perfect car. I was in and out so quickly. I won’t go anywhere else! More

A shout out to Mario Ramirez in the Service Department. He was diligent in getting all my issues resolved. Having to deal with difficult car issues is never fun, especially with this car, but Mario did a He was diligent in getting all my issues resolved. Having to deal with difficult car issues is never fun, especially with this car, but Mario did a fantastic job in driving this to a positive outcome. A shout out to the car rental lady as well (I didn't get her name) but she was very pleasant and helpful as well. Overall, my experience here has been very positive. More

First, I show up to my appt and they tell me I need to come back in the morning bc it would take about 2 hrs but I said ok cool whatever. I came back in the morning and waited, and it took 4 hours. It had come back in the morning bc it would take about 2 hrs but I said ok cool whatever. I came back in the morning and waited, and it took 4 hours. It had even been sitting there ready because another worker said they had told someone to bring it a while ago. I can understand the wait but the employees were rude too. You can’t waste my time AND make me uncomfortable. One employee was staring us down while me and my ride were parking in the lot, he then proceeded to intentionally walk right next to the bumper as we’re reversing and it looked like he almost got hit. It was almost passive aggressive the way he walked that close to the car? Weird. Then one lady spoke about me as if I wasn’t there telling someone else I couldn’t be at my car. Mind you, I went to my car to get my work stuff out of my trunk because it was supposed to be ready before my shift. And at that they had said 20 more min and it really took another 2 hours. Like what, just overall a bunch of weirdos with attitude and no proper communication. Boo 🍅 More

This is the second vehicle I lease from Downey Hyundai, my experience was as great as the first time without having to step a foot in the dealership. I upgraded from the Elantra to a 2025 Ioniq6 and I cou my experience was as great as the first time without having to step a foot in the dealership. I upgraded from the Elantra to a 2025 Ioniq6 and I couldn’t be any happier. The staff is incredible, they go above and beyond for their customers. I will definitely refer all of my friends and family. THANK YOU DOWNEY HYUNDAI More

Great sales and service! Purchased my car new last year. No issues with the car. Came in for my first service needed for my car and it was quick and easy. Purchased my car new last year. No issues with the car. Came in for my first service needed for my car and it was quick and easy. More

Fast service and the staff was helpful and friendly. Car looked great when i picked it up Car looked great when i picked it up More

DO NOT COME HERE. DO NOT SERVICE YOUR CAR HERE. DO NOT BUY YOUR CAR HERE. This was one of the worst dealership experiences I’ve ever had. I came in for a simple DO NOT SERVICE YOUR CAR HERE. DO NOT BUY YOUR CAR HERE. This was one of the worst dealership experiences I’ve ever had. I came in for a simple oil change and mentioned a noise while turning. They rescheduled me from Friday to Saturday, but when I arrived, the service advisor (Mario) immediately told me they were short-staffed and probably couldn’t help. Why schedule me then? I left the car, and by 9 AM they claimed everything was fine. It wasn’t. The noise was still there and now the car was shaking when stopped. Even worse, I found spark plugs left under the hood ! a serious safety issue. I called in furious, was put on hold for 30 minutes, then brushed off until a manager (Kimberlina) finally took my call. Her response? No apology. No concern. Just “let’s move forward.” Before I brought the car back. She immediately said it was “wear and tear” and likely not covered under warranty without even checking the vehicle. I had to push to go on a test drive with the foreman, who confirmed the issue, and still got zero acknowledgment of the spark plugs left in my engine bay. Total cost? $650. Kimberlina’s “solution”? Waive the labor. I had no choice but to pay. I escalated to Hyundai corporate, who said to speak to the general manager. When I called back, I was transferred to someone named Jessica, who was rude, dismissive, and hung up on me mid-sentence. When I called again, I was told no managers were available until finally, the GM (Sam) called back. He was the only person who acted somewhat professionally. However he did not say anything about his team leaving spark plugs underneath the hood of my vehicle he said they always check before giving the car back … clearly not . When I mentioned how Jessica hung up on me he said that’s normally not like her ! It doesn’t matter if it’s normally not like her it was TODAY and with me that’s all that matters . He said what do you want a refund a discount what are you looking for ? THAT WAS RUDE OF HIM TO SPEAK LIKE THAT! He offered me a refund. When I went to pick up the check (at the time he gave me), they claimed he wasn’t expecting me until two hours later. I waited. When I asked for my gas tank to be filled (after multiple trips back and forth), it took another hour as Kimberlina said they had to wait for a porter to be free More confusion as they took the wrong vehicle , more delays, more excuse. This place is a joke. Incompetent service, zero accountability, and shockingly bad customer treatment. I wouldn’t trust them with a bicycle, let alone a vehicle. AVOID THIS DEALERSHIP AT ALL COSTS. More

Jose was very friendly and treated my wife and I with attentiveness and respect. He addressed our concerns and was quick to follow up with us. attentiveness and respect. He addressed our concerns and was quick to follow up with us. More

I was disappointed on their service. They fail to repair my vehicle in a proper timely manner. The sells manager and sells person promised me items and failed to deliver. They fail to repair my vehicle in a proper timely manner. The sells manager and sells person promised me items and failed to deliver. More