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Duval Acura
Jacksonville, FL
1,071 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:
1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,071 reviews
February 28, 2020
Prompt efficient service performed. There were no delays or surprises. I am very happy with the service. The service technician was very knowledgeable and helpful. One negative about the dealer is the cons or surprises. I am very happy with the service. The service technician was very knowledgeable and helpful. One negative about the dealer is the constant stream of surveys. Multiple surveys per visit is ridiculous. More
by Why
Employees Worked With
JOVIE B. QUINTO
February 28, 2020
Duval Acura is the best. Absolutely amazing people from the time you walk in until you walk out. They always go above and beyond. All around great people. the time you walk in until you walk out. They always go above and beyond. All around great people. More
by anthony
Employees Worked With
February 28, 2020
As a visitor and car from New York I was impressed by the greeter and the service representative. Both were very courteous and helpful. The service representative explained the service process and took care greeter and the service representative. Both were very courteous and helpful. The service representative explained the service process and took care of my needs. Overall this was an excellent service experience. More
by Vincent Boreland
Employees Worked With
February 27, 2020
Always pleasant experience, service visits are always exceptional. I would recommend this dealership to others. This is my first Acura purchase, so far I am very please. exceptional. I would recommend this dealership to others. This is my first Acura purchase, so far I am very please. More
by kwms35
Employees Worked With
February 27, 2020
I had a great experience while my car was being serviced at Duval Acura. Mr. Mercado was very polite and courteous. He made recommendations for future services needed with my vehicle. The lobby area was cle at Duval Acura. Mr. Mercado was very polite and courteous. He made recommendations for future services needed with my vehicle. The lobby area was clean, neat, and equipped for me to get work done while my car was being serviced. I enjoyed the coffee and snacks available. More
by AprilMac
Employees Worked With
February 25, 2020
Outstanding! Professional! My experience with Duval Acura and Cain Pierce was Extraordinary. I rate my experience there as a "10". Cain was terrific, patient, knowledgeable, pe My experience with Duval Acura and Cain Pierce was Extraordinary. I rate my experience there as a "10". Cain was terrific, patient, knowledgeable, personable. Perfect! More
by timashburn
Employees Worked With
Will Isom was great with the contracts, disclosures and details. He was personable and very informed. Sometime that part of the transaction can be stressful or impersonal but he was terrific., CAIN PIERCE
February 25, 2020
Excellent, courteous and attentive service. The entire team worked seamlessly to address my needs and provide a very professional service in a friendly and comfortable atmosphere. Many thanks. team worked seamlessly to address my needs and provide a very professional service in a friendly and comfortable atmosphere. Many thanks. More
by Jim
February 24, 2020
Jovie was great and communicated status timely. Held a loaner for me even though I had initially told him I was dropping off. Will definitely request him again when I bring in my car next time. loaner for me even though I had initially told him I was dropping off. Will definitely request him again when I bring in my car next time. More
by wjlomax
Employees Worked With
JOVIE B. QUINTO
February 23, 2020
I have leased five different cars now. My first from Duval Acura I can easily say that leasing my car from them was my favorite experience and the least stressful! I will definitely be going back for an Duval Acura I can easily say that leasing my car from them was my favorite experience and the least stressful! I will definitely be going back for any future needs! More
by Jkbazemore116
February 23, 2020
We had a wonderful experience!! Cain was very professional and personable. Very different experience at this dealership. Would highly recommend!!! Will in finance was very nice to work with ! professional and personable. Very different experience at this dealership. Would highly recommend!!! Will in finance was very nice to work with ! More
by Mmanderson0921
