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Duval Acura
Jacksonville, FL
1,071 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to:
1) As a diverse company, we are committed to serving employees, customers and the community.
2) Delivering exceptional service & value
3) Promoting personal & professional growth
4) Fostering teamwork & associate involvement
5) Demanding the highest ethical standards from ourselves
Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,071 reviews
January 13, 2020
Always a pleasure at this dealership. Fast accurate service would recommend to all my friends and family.we have used this service dept for over 25 years. service would recommend to all my friends and family.we have used this service dept for over 25 years. More
by mjjetski
January 13, 2020
Cain and the entire sales/finance team were absolutely amazing! I went in knowing what I wanted and did not feel pressured about anything during the whole process. I highly recommend the entire team at Du amazing! I went in knowing what I wanted and did not feel pressured about anything during the whole process. I highly recommend the entire team at Duval Acura. I couldn’t be happier with how everything turned out. More
by alexandra.marie0303
January 11, 2020
If your looking to buy an Acura Caine from Duval Acura is the person I recommended strongly. He is top of the line with respect for sale. Extremely knowledgeable, no pressure and goes over options patiently. the person I recommended strongly. He is top of the line with respect for sale. Extremely knowledgeable, no pressure and goes over options patiently. He will give you a great deal More
by richard.fodera
January 10, 2020
Absolutely incredible service from beginning to end. Everyone worked with me to make sure that I got what I wanted out of my new car in the price range I felt comfortable with. Everyone worked with me to make sure that I got what I wanted out of my new car in the price range I felt comfortable with. More
by ansh.grover
January 07, 2020
I used to own another brand car. Whenever I brought that car in for an oil change, it was always a 2-3 hour wait for a basic service. With Duval Acura, it’s a completely different experience. I was in and car in for an oil change, it was always a 2-3 hour wait for a basic service. With Duval Acura, it’s a completely different experience. I was in and out of there quickly and the waiting lounge was comfortable. Excellent experience!! More
by Stephen Chesney
Employees Worked With
January 07, 2020
Merrick and his staff are always pleasant. The work was performed in a timely manner, and I’m extremely happy with the results. Thank you. performed in a timely manner, and I’m extremely happy with the results. Thank you. More
by cbrownroll
Employees Worked With
January 06, 2020
Very pleasant with visit. The service my car needed was explained clearly. My car was ready in the time stated to me. The only issue was the car wash equipment was not working. explained clearly. My car was ready in the time stated to me. The only issue was the car wash equipment was not working. More
by Mckemangie@aol.com
Employees Worked With
January 06, 2020
My Saleman Anthony Lewis is a great saleman. He knows what I am looking for gives the best advice on vehicles. The finance guys are awesome. Paper goes very some smooth and does take all day. I have been what I am looking for gives the best advice on vehicles. The finance guys are awesome. Paper goes very some smooth and does take all day. I have been cars from these for 13 years with no problems. I love good customer service some when I find it I am loyal for life. More
by Norris9124
January 05, 2020
Hector was courteous, professional, and new his product. I have been shopping for a car for several months and Duval Acura has far surpassed other dealerships on all levels. Dealership was definitely custo I have been shopping for a car for several months and Duval Acura has far surpassed other dealerships on all levels. Dealership was definitely customer focused. More
by catherinegonzales8213
January 05, 2020
Best Dealer Anywhere! This is our sixth Acura that we have purchased from this dealer. We continue to get both great service and the opportunity to work with positive energ This is our sixth Acura that we have purchased from this dealer. We continue to get both great service and the opportunity to work with positive energetic people. The process was seamless from Anthony Lewis as our salesman , and R as the financial/person we were in and out in with no hassles. My wife continues to buy her cars at this dealer because they go above and beyond to make sure that we are completely satisfied. More
by dpritchard
