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Duval Acura

Jacksonville, FL

4.2
1,071 Reviews
Since 1986 Duval Acura's mission has been to continuously exceed the expectations of our customers and associates. Our goal is to be the benchmark for excellence in every aspect of our business. Duval Acura is dedicated to: 1) As a diverse company, we are committed to serving employees, customers and the community. 2) Delivering exceptional service & value 3) Promoting personal & professional growth 4) Fostering teamwork & associate involvement 5) Demanding the highest ethical standards from ourselves Our commitment to this mission makes Duval Acura a place where people want to work and do business.
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11225 Atlantic Blvd

Jacksonville, FL

32225

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Showing 1,071 reviews

September 30, 2019

I didn’t buy my Acura at this dealership however, this in no way affect in my service. I was a walk-in appointment for low tire pressure and ultimately had to have it replaced but they got me in and out in n More

by Tammy
Recommend Dealer
Yes
Employees Worked With
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Duval Acura responded

Thank you, Tammy! We're glad you enjoyed your visit!

September 29, 2019

Great customer service, helpful, patient, done on time. Arick was very helpful explaining what would be done to my car... the warranty and how fast they would be able to get the work done. More

by Malecia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Duval Acura responded

Thank you, Malecia; we're glad we could help!

September 29, 2019

On a scale of 1 to 10 it’s a 10 Very Personable- Knowledgeable- pleasure to interact with- answered all our questions Followed up with phone call explaining what was found & we agr More

by Pep Worthington
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Duval Acura responded

Thank you, Pep! We're glad you found our staff to be so supportive.

September 29, 2019

Great service even on the busiest day! Kahlil was very helpful and provided outstanding customer service. Every time I bring my car in for service I have not been disappointed. More

by Rachel Delgado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Duval Acura responded

Thank you, Rachel! We're glad you had an outstanding experience!

September 29, 2019

Simply amazing Made an appointment online walk in service advisor help me figure out what my car needed was able to test drive a new loaner car that makes me want to More

by Dwayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Duval Acura responded

Thanks, Dwayne! Your satisfaction is important, so it's great to know our efforts paid off!

September 27, 2019

Jovie always makes me feel like a VIP! I have purchased my last two cars from this dealership and they have ONLY been serviced there. I wouldn’t dream of going anywhere else! XOXO More

by Hapygirl1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CURTIS E. PILLOW
5.0
This rating includes all reviews, with more weight given to recent reviews.
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KEVIN M. AGUSTIN, JOVIE B. QUINTO
Sep 27, 2019 -

Duval Acura responded

Thank you! We're so glad we're your first choice!

September 27, 2019

Excellent Service My husband and I had the best experience at Duval Acura. Not once did we feel pressured to buy a car. Both Curtis and Hector were awesome to work wi More

by Jax Beach Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HECTOR F. CASTANEDA Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
CURTIS E. PILLOW
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : R BINRASHED
Sep 27, 2019 -

Duval Acura responded

Thank you! We're glad to know our team was so supportive during your visit.

September 26, 2019

People you can trust. Great people, friendly, helpful and caring. This is my second purchase eith Duval Acura. I have used their service department for years. Always a p More

by Chillcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
HECTOR F. CASTANEDA Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
WILLIAM D. ISOM
5.0
This rating includes all reviews, with more weight given to recent reviews.
ARICK D. ARMENTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE CUTAIA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : R BINRASHED, CHRISTOPHER S. CRAMER
Sep 26, 2019 -

Duval Acura responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

September 26, 2019

discussion of end of lease options We had planned to purchase our leased RDX but were shown all of our options buy vs lease. In the end we went with a new lease after a comprehensive re More

by Lynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KHALIL R. MERCADO CORREA
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE CUTAIA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Caruso, R BINRASHED, CAIN PIERCE
Sep 26, 2019 -

Duval Acura responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Duval Acura and we hope to see you again.

September 26, 2019

Good deal They were courteous, helpful and worked to get me a good deal on the car. The finance team also worked hard to help get a great rate. More

by acuragirl99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROGER C. SLAVENS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : R BINRASHED, CAIN PIERCE
Sep 26, 2019 -

Duval Acura responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

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