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Duval Ford
Jacksonville, FL
1,785 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,785 reviews
March 18, 2017
Customer for Life I became a Duval Ford customer for life about 2 years ago. I have just purchased my third vehicle from them in this 2 year time span. Even though I I became a Duval Ford customer for life about 2 years ago. I have just purchased my third vehicle from them in this 2 year time span. Even though I live 1 mile away from another Ford Dealership, I drive 1+ hours to come to Duval. David "Gunny" Moore and Will Law always know exactly what I want, know my budget and always work to make it happen. When I go to Duval, I feel like I'm a member of the family, not just a customer. I highly recommend anybody come to this dealership to be treated like family! Bill Fassbender More
by Happy Fisherman
Employees Worked With
Will Law, David Moore
March 18, 2017
Initial service on vehicle; oil change and tire rotation. On the initial service to my vehicle, it was the opening of the brand-new service center. There were some things that were needed to be worked out in On the initial service to my vehicle, it was the opening of the brand-new service center. There were some things that were needed to be worked out in the service center. More
by vignola, david
Employees Worked With
Mike Constantine
March 18, 2017
Excellent I was impressed by the way the salesman Tino LeBron helped me with getting a great deal for my tade-in vehicle. I would recommend family and friends t I was impressed by the way the salesman Tino LeBron helped me with getting a great deal for my tade-in vehicle. I would recommend family and friends to this dealership. More
by dorceebrown7
March 16, 2017
What a great team of service professionals. Every person I had contact with was professional in his or her job. I was treated as if I was their only concern. I am a senior citizen and have purch Every person I had contact with was professional in his or her job. I was treated as if I was their only concern. I am a senior citizen and have purchased many vehicles and had them serviced, but I do not believe I have ever been treated and taken better care than I was on this visit. Duval Ford Service Department has got to be the BEST in Jacksonville. More
by Hank
March 15, 2017
Easy Process Ethan was great to work with and the whole process was easy and painless. I'll be paying them a visit the next time I'm in the market for a new Ford. Ethan was great to work with and the whole process was easy and painless. I'll be paying them a visit the next time I'm in the market for a new Ford. More
by bmclane
Employees Worked With
Ethan Siebel
March 14, 2017
Excellent Hank was a great salesman to deal with. He went out of his way to satisify me.I went back and bought another vehicle from hank carr. Hank was a great salesman to deal with. He went out of his way to satisify me.I went back and bought another vehicle from hank carr. More
by Boughtcarfromhank
Employees Worked With
March 13, 2017
Outstanding Car-Buying Experience Susan Moore was outstanding and went above and beyond. She was very helpful in answering all of my questions and made the entire process pleasant and Susan Moore was outstanding and went above and beyond. She was very helpful in answering all of my questions and made the entire process pleasant and smooth. She had the vehicle ready 24 hours sooner than we initially agreed upon and all of the financing coordinated with Chris Hayes worked out prior to my arrival. Also, I exchanged a few emails with Warren Hart who initially reached out after I filled out the online credit app. Warren was very prompt and I believe that he was the manager who put Susan in touch with me. Overall, Susan, Chris, and Warren were all professional and friendly and I would deal with all 3 of them in the future. More
by Kanemichaelc
March 09, 2017
Straight Forward Honest Salesman with quick results. Very honest and helpful salesman with quick answers from Sales Manager and Finance department. In and out within 30 minutes with the vehicle we needed Very honest and helpful salesman with quick answers from Sales Manager and Finance department. In and out within 30 minutes with the vehicle we needed. This is the 3rd vehicle purchased within the past 3 years and the process has always been very easy and friendly. Would recommend them to anyone who wants quick results with fair pricing. More
by Mark DeWitt
Employees Worked With
Jose - Sales Manager and Zachary Gordon, David Moore
March 08, 2017
The way a car purchase should be. Everyone was very professional and knowledgeable. We got the truck we wanted and were in and out in no time. Great experience. This was my 16th vehi Everyone was very professional and knowledgeable. We got the truck we wanted and were in and out in no time. Great experience. This was my 16th vehicle purchase from Duval Ford. More
by Randy Hyde
Employees Worked With
Bryce Roderick
March 08, 2017
Smooth, low-pressure process. Had a very pleasant experience with Gabriel in Sales and Rafael in Finance. Gabe had three vehicles lined up that fit my needs after a brief, pre-vis Had a very pleasant experience with Gabriel in Sales and Rafael in Finance. Gabe had three vehicles lined up that fit my needs after a brief, pre-visit conversation. Presented all three in detail. Reasonable trade value and the deal that I was looking for on the new vehicle. Rafael went out of his way to make the final purchase as easy as possible. More
by Randy E
Employees Worked With
Gabriel Valenzuela, Rafael Delgado
