Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Duval Ford

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.9
1,784 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
Contact Dealership
View Awards

1616 Cassat Ave

Jacksonville, FL

32210

Directions

By Type

Showing 1,784 reviews

August 21, 2023

They have been very helpful and honest every time I’ve had my car taken to this dealership. I have not had a single problem with my car once I got it back from service. I appreciate the work they do. Will More

by Rshagins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Report | Print
Aug 21, 2023 -

Duval Ford responded

Thank you Rshagins for sharing your 5 star service experience with Duval Ford and for making Duval for your dealership of choice.

August 20, 2023

I've noticed a lot of improvement at Duval lately. Justin Loque did a great job for me. I'll ask for him on my next visit. More

by naturekev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Loque
Report | Print
Aug 21, 2023 -

Duval Ford responded

Duval Ford appreciates your 5 star compliment for Justin and our continuing efforts to improve our services Naturekev.

August 18, 2023

Dealership was able to get my car in early for repair, get the parts needed quickly, and was able to finish ahead of estimated completion time. More

by Morph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Report | Print
Aug 21, 2023 -

Duval Ford responded

Our Duval Service First promise includes clear communications and great time management. Thank you Morph for the 5 star recognition.

August 16, 2023

Had a great experience here today. Took my dog along, Sheila McFarland was very kind to him and gave him a treat for being a good boy. Sean Pimental and Alison Bifani took great care o More

by ashleyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheila McFarland, Richard Jordan, Sean Pimental, Allison Bifani, Brianna Dube
Report | Print
Aug 18, 2023 -

Duval Ford responded

Thanks Ashleyd for sharing your 5 star review with the sales and service team. Duval Ford works hard every day to earn your continued business and in turn the next President's Award.

August 12, 2023

Great dealership very nice and courteous staff I really appreciate Cole ARD for how helpful he was More

by TERRANCE WADE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : COLE ARD
Report | Print
Aug 14, 2023 -

Duval Ford responded

Thank you Terrance for sharing your recent 5 star car buying experience with Cole and Duval Ford.

August 09, 2023

This is an outstanding dealership. Away from home, my daughter, a student at JU, took her car in with several issues. Mark, the service manager, sprang into action provided her with a More

by gurarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark (Service Manager)
Report | Print
Aug 14, 2023 -

Duval Ford responded

Great to hear Duval Ford and Mark provided good piece of mind for your daughter. Thanks gurarie for the 5 stars.

July 29, 2023

Duval Ford was great to deal with they made buying a car easy. Awesome people More

by harrellamber80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aldi
Report | Print
Jul 31, 2023 -

Duval Ford responded

Thank you harrellamber80 with the 5 star feedback for the Duval Real Deal car buying experience. Duval Ford make it real fast, real fair and real friendly.

July 29, 2023

Juan Bicioso was very helpful when we called and when we came in the next day More

by bellinger00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Vicioso
Report | Print
Jul 31, 2023 -

Duval Ford responded

Duval Ford appreciates your 5 star recognition for Juan. Thank you bellinger00.

July 27, 2023

I received courteous support from all staff that I worked with at Duval ford. They were all friendly. My repairs were done in a very timely manner. More

by The Gribbens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Meade
Report | Print
Jul 28, 2023 -

Duval Ford responded

The Duval Service First promise includes knowledgeable, friendly team members - clear communciations and great time management. Duval Ford appreciates the 5 star recognition from the Gribbens.

July 24, 2023

Great service from Mark when getting my car fixed. Explained everything for me and gave helpful advice More

by bfriend1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark M
Report | Print
Jul 24, 2023 -

Duval Ford responded

The Duval Service First promise includes clear communications plus a complimentary multi-point inspection so you stay well informed on the health of your vehicle. Thank you befriend1 for the 5 star vote of confidence for Mark and Duval Ford on Cassat Avenue.

1
...
12
13
14
...
179