Duval Ford

Above and Beyond Customer Service Heading home on I-95 from Cocoa Beach to Bluffton, SC, I had no air conditioning despite having it serviced two weeks prior to my trip. Just north of Heading home on I-95 from Cocoa Beach to Bluffton, SC, I had no air conditioning despite having it serviced two weeks prior to my trip. Just north of I-10 I smelled something burning and saw smoke coming from my engine and exhaust. I was able to get off the highway and called for a tow to the nearest Ford dealer, Duval Ford. I called ahead that I would be towed in. The assigned service manager wasn't able to great me but Sheila did and got things started. The intitial diagnosis of the problem turned into a series of mechanical failures. David Leon kept me informed of the issues and rising costs as the hours passed. Michael Brooks stayed late trying to solve the problem and get me back on the road. When it became apparent it was too late to get parts at first they mentioned taking me to a local hotel but since I had my dog they decided on giving me a loaner to get all the way home. When it was determined the vehicle was fully operative the next day David called and I was able to drive back to my ready to go car. David and Michael were very good in explaining what the additional problems were. I'm still trying to have the dealer who worked on the ac before my trip address the concerns brought to my attention. More

easy and fast The purchase of my new focus was by far the easiest I have ever had. The sales person worked hard to get my approval for the loan and get my car new c The purchase of my new focus was by far the easiest I have ever had. The sales person worked hard to get my approval for the loan and get my car new car ready for me to pick up. More

Happy 1st Time Buyer The Duval difference was great, for sales I was assisted by Rafael Delgado and with financing Chris Hayes, both took their time answered all my questi The Duval difference was great, for sales I was assisted by Rafael Delgado and with financing Chris Hayes, both took their time answered all my questions and I never felt pressure, hassled or rushed. I would recommend the Duval difference to any of my friends or family. This experience was far superior to any other experiences I have had with other dealerships. More

Malcolm was great to work with. He was patient and attentive to our needs. He took his time working with us from beginning to end of the process. Malcolm was knowledgeable and helped sync our phones attentive to our needs. He took his time working with us from beginning to end of the process. Malcolm was knowledgeable and helped sync our phones to the new truck and made sure we had a good grasp on how to use the radio, blue tooth, etc. I would definitely recommend Duval Ford and Malcolm my friends and family. Our experience was very pleasant and no pressure. Thank you Malcolm More

Malcolm went above and beyond in helping us find a car. We had one in mind when we came to the dealership, but he showed us other vehicles to help us feel SURE we were making the right choice. He took us o We had one in mind when we came to the dealership, but he showed us other vehicles to help us feel SURE we were making the right choice. He took us on a test drive even though the dealership was closing for the evening. He never made us feel rushed, although I'm sure he was ready to get home to his family. I was very happy with the overall process. We had visited a lot of other dealerships, and it was refreshing to have someone down to earth help us. He wasn't skeezy and pushy like the other dealership's salesmen were. I have already told all my friends and family how awesome Malcolm was, and will highly recommend him to anyone buying a car. More

The appointment for my oil change was great. The service team helped me with all of my needs and were very prompt with my specific service. My family and I have done business with this dealership for years team helped me with all of my needs and were very prompt with my specific service. My family and I have done business with this dealership for years and I would definitely recommend others to do the same. More

I purchased my car (fusion) 4 years ago and have continued to take my car there for service. I live on the north side of town, no where near the dealership. I've never had a problem getting any serv continued to take my car there for service. I live on the north side of town, no where near the dealership. I've never had a problem getting any service done when needed. I would purchase another car there again! More

Good overall service - took longer than expected; however technician explained why when car was ready. Would be better customer service if technician had given an update while I was waiting. Waiting room cle technician explained why when car was ready. Would be better customer service if technician had given an update while I was waiting. Waiting room clean and will come back More

Sheila is great. She is very attentive. Young man in shop was saying the f word & I could hear it outside. Will sit inside next. was saying the f word & I could hear it outside. Will sit inside next. More

GREAT IN AND OUT QUICK SERVICE FOR A OIL CHANGE AND TIRE ROTATION. SHILA WAS VERY FIRENDLY AND EVERY ONE WAS COURTEOUS. I CALLED AT THE LAST MINUTE AND WAS ABLE TO GET IN. THAT WAS HELPFUL ROTATION. SHILA WAS VERY FIRENDLY AND EVERY ONE WAS COURTEOUS. I CALLED AT THE LAST MINUTE AND WAS ABLE TO GET IN. THAT WAS HELPFUL More