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Duval Ford

Jacksonville, FL

4.9
1,713 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,713 reviews

July 08, 2010

Folks we cannot be happier. Tami and the Kids and I are thrilled. When we really needed you in a pinch to provide a vehicle to fit all the kids in a timeley matter that we could afford,, you came through. More

by thomw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio, Blair, James
Jul 10, 2010 -

Duval Ford responded

Thank you for your business and thank you for taking the time to let us know that you are completely satisfied. Please do not hesitate to contact us should you have any problems. Thom Workman General Sales Manager

July 05, 2010

My husband and I were shopping for a new ford focus (our very first new car). We had been to 3 other dealerships and were very unhappy with them. From the moment we walked into Duval Ford we were impressed More

by S&MMontgomery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm ; TJ
Jul 10, 2010 -

Duval Ford responded

Thanks for taking the time to give us the very thoughtful comments. Duval Ford is a family dealership and we strive to provide a pleasant experience for everyone. I will be sure to let Malcom and TJ that we appreciate their efforts. Sincerely, Thom Workman General Sales Manager

June 30, 2010

I wanted a Taurus but ended up with a Fusion! I asked about seeing if I would qualify for the Taurus and wasn't. The Fusion is ok but I ended up paying $30,000 for a $20,000 vehicle at supposedly 1.9%. More

by diaharris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Siekierski
Jul 01, 2010 -

Duval Ford responded

Thank you for providing me with the feedback. It sounds like we did some things right but perhaps fell short in others. Lending has changed somewhat in the last 18 months. However, we should have made sure that you understood your options. I have discussed the matter with my finance department so that we may not miscommunicate anything in the future. Should you like to meet with me personally, I will be happy to. Just contact me at the dealership. Thanks again, Thom Workman General Sales Manager

June 28, 2010

Overall service at Duval Ford was excellent; the salesman knowledgeable; and the staff helpful. I returned to Duval Ford after purchasing a car from them last August for my son. I will be back in the future More

by rockinlola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm Daigle
Jun 28, 2010 -

Duval Ford responded

Thanks for your continued confidence. We pride ourselves on building life long relationships with our customers. As always, should you need anything, please contact me personally. Thom Workman GSM

June 26, 2010

The folks at Duval Ford made my experience very comfortable and easy..David is extremely knowledgeable and also suggested different options I had not thought about. I actually went in the dealersh More

by butterfly0228
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Siekierski
Jun 26, 2010 -

Duval Ford responded

Thanks for the feedback! David is new to the industry and we are very proud of his enthusiasm to work with our customers to find the best suited vehicle for their needs. He works very hard to create a great customer experience. Thank you so much for your confidence and business. Should you ever need my assistance, ;lease feel free to contact me directly. Thom Workman General Sales Manager

June 20, 2010

I was very pleased with the service I received. I was looking for a new car and did not want the hassle of negotiations. I got the car I wanted (my 1st new car in almost 28 years)for a price that I want More

by sugar25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Cruzado
Jun 21, 2010 -

Duval Ford responded

Thank you so much for the feedback! We strive to provide this level of service on every deal. It is good to know when we get the job done. Anthony is one of our best. I will be sure to let him know about your kind comments. Thom Workman General Sales Manager

March 28, 2010

It was one of the most pleasant car buying experience I It was one of the most pleasant car buying experience I have encountered! The staff was great! Antonio was fantastic!! Both he and Dave were very kno More

by lynita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Livingston and Antonio Rieberio
Mar 30, 2010 -

Duval Ford responded

Thank you so very much for the kind comments. I will be sure to let Antonio and Dave know just how much their efforts are appreciated. Thom Workman General Sales Manager

March 14, 2010

We knew what we wanted and they really helped to streamline the whole process. We love our new Explorer. It was a great process and we recommend them to everyone...I liked the friendly service and l More

by Kalbert101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antonio and Mike and Billy
Mar 15, 2010 -

Duval Ford responded

It is always a pleasure to hear from happy customers. Thank you so much for taking the time to let me know of the great job these guys are doing. Hats off to Antonio, Mike and Billy for giving you the level of service that you deserve as a Duval Ford customer. Please do not hesitate to contact me personally should you have any problems. Sincerely, Thom Workman General Sales Manager

March 02, 2010

Mike was far and away the most responsive Ford dealer representative who understands and is able to use the Internet to communicate value to potential customers. For me, the Internet is an excellent s More

by phalanxed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murdock
Mar 03, 2010 -

Duval Ford responded

Thanks so much for the feedback. Mike is a veteran to the business and our dealership. I will be sure to thank him for his hard work. Thom Workman GSM

February 13, 2010

My 2000 Lincoln Town Car with 103,000 miles on it was getting rather tired and I was looking for a newer low mileage Town Car to trade up to. A terrific adviser I know suggested I check out the Duval Fo More

by LTCMeister
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Duncan & Antonio Ribeiro
Feb 15, 2010 -

Duval Ford responded

It is a pleasure to hear from you! It is good to know that we are providing the level of service that our friends at the credit unions count on us for. I will pass along your comments along with my gratitude to these guys! Thank You! Thom Workman General Sales Manager