Duval Ford

Outstanding Customer Service I firmly believe in your dealership and the quality of your service, but I especially appreciate the customer service you provide. Specially, the way I firmly believe in your dealership and the quality of your service, but I especially appreciate the customer service you provide. Specially, the way your employees bend over backwards to assist us. I left AutoNation due to poor customer service and after finding your dealership, I will never go to anyone else. My service advisor Mike Constantin (sp), is the very best. On two occasions, we had two minor issues; however, they were cleared up with Mike in no time. He took care of both issues and when the delay was a little longer than expected, Mike followed-up with me to keep me informed. I enjoy coming to the dealership and I always wait for my service to be completed. It gives me an opportunity to talk to your employees, especially Luis Molina. I do have one issue that wasn't resolved, that pertains to having my windshield repaired. It had nothing to do with Mike, but with the company you use as a windshield repair company. I had an E-Z Pass toll tag from Virginia on my windshield. When I got into my vehicle, I noticed the toll tag on my seat. I asked why they didn't reinstall my toll tag, and I was told it wasn't part of the windshield. I am no idiot and I know that, but it was on the windshield when I brought it in there. It was attached with Velcro. I believe they should carry Velcro with them and reattach any item that was previously on the windshield. My car should have been returned in the condition they received it. I will not recommend anyone to have they windshield repaired by Duval Ford. I know it isn't your company; however, if you are going to have them recommended by your company, they should be able to provide the same customer service your company provide. Finally, I am a retired Marine and I didn't appreciate the employees who told me that it wasn't part of the windshield. I am 63 years old. Anyway, please pass on to Mike my sincerest appreciation in his hard work and dedication to outstanding customer service BTW, I didn't tell him about the windshield issue, if I would have, I know he would have resolved this issue for me. Thank you and I look forward to seeing you guys again. More

One great experience. Salesperson Warren Jr. was the best, he worker to get me a great deal. Love my Edge. I have no complaints at all. best, he worker to get me a great deal. Love my Edge. I have no complaints at all. More

GREAT SERVICE IS GREAT EVERY TIME I COME IN FOR SERVICE THEY DO A GREAT JOB AND EVERYTHIN IS COMPLETED IN A TIMELY MANNER AND DONE CORRECTLY SERVICE IS GREAT EVERY TIME I COME IN FOR SERVICE THEY DO A GREAT JOB AND EVERYTHIN IS COMPLETED IN A TIMELY MANNER AND DONE CORRECTLY More

John Rohde with Duval Ford Service was fantastic. He gave me an accurate price on what my service would cost. Also, due to my service taking all day, he arranged for me to be able to leave my car at Duval, s me an accurate price on what my service would cost. Also, due to my service taking all day, he arranged for me to be able to leave my car at Duval, so I could make the rain delayed Daytona 500 race. He went above and beyond, and it was much appreciated! More

Staff was exceptionally receptive to my needs and very quick to answer my questions. They were attentive to what and when I needed my car. quick to answer my questions. They were attentive to what and when I needed my car. More

Great experience all around. My sales professional Alden was incredible and worked to get the best deal possible without being pushy. Sales managers were also excellent. I highly recommend this dealership. was incredible and worked to get the best deal possible without being pushy. Sales managers were also excellent. I highly recommend this dealership. More

Great service dept awesome and fast service on vehical will recommend to other family members. Willing to purchase new truck from this very good service will recommend to other family members. Willing to purchase new truck from this very good service More