Duval Ford

Online review to buying my new Ford Edge It was a pleasure to come to your dealership and meet these wonderful men that helped me make a decision on my new Ford Edge. From the moment meeting It was a pleasure to come to your dealership and meet these wonderful men that helped me make a decision on my new Ford Edge. From the moment meeting them I felt as easy and was reassured that I was important to them. That is what sold me on this dealership. More

Treated me like their only customer Excellent service. Didn’t take much of my time. Pleasant waiting area. When my service was complete, Casey walked with me to to my truck and noted the Excellent service. Didn’t take much of my time. Pleasant waiting area. When my service was complete, Casey walked with me to to my truck and noted the wash had not been done. She had it done in a few minutes. More

Fantastic Service, and done WELL. As a longtime Ford customer, I've been having a lot of trouble with my 2015 Focus. Duval Ford gladly took my car in from a tow without any appointment As a longtime Ford customer, I've been having a lot of trouble with my 2015 Focus. Duval Ford gladly took my car in from a tow without any appointment and Brad called me immediately for more information and after a few days they did all of the needed work under warranty even though my car just hit over the warranty mileage! I've never been more impressed with the professionalism and the care that the service advisors showed me. I can't remember the name of the advisor that helped me the day I came to pick up my car but she was also fantastic. They made me feel at home and at ease about the situation. I will be coming back to Duval for any future services or purchases I make. SO impressed! More

What I expected After a disastrous phone call run around with service I called and complained about making a 22 minute call to get an appointment and didn’t. When som After a disastrous phone call run around with service I called and complained about making a 22 minute call to get an appointment and didn’t. When someone called me back to fix the problem all with the visit went as I would have expected. Staff up front are courteous and professional More

My first vehicle purchase I would like to say Alden Davis was extremely helpful and knowlegable. Made my first truck purchase very simple and easy. I will definitely be back fo I would like to say Alden Davis was extremely helpful and knowlegable. Made my first truck purchase very simple and easy. I will definitely be back for my next truck purchase! More

Excellent, Way Better than Autonation!!!!! Ethan my salesman was outstanding!!! Told him what I was looking for and and what I could pay, and he found me a even better Truck and at a lower pric Ethan my salesman was outstanding!!! Told him what I was looking for and and what I could pay, and he found me a even better Truck and at a lower price than every Ford dealer in town wanted. LOVED MY EXPERIENCE!!! More

Latest Service Dave Manning in the service department provided great customer service. I brought my car in for routine maintenance and waited for it to be completed Dave Manning in the service department provided great customer service. I brought my car in for routine maintenance and waited for it to be completed as the wait time was not too long. Upon returning at the estimated time he shared about the reason for the delay and had someone working on it. While waiting Lauren Vining worked with me on preparing for an upcoming rental car. She did a great job preparing the paperwork and details for me. While she was working, I had the opportunity to talk with Michael Taylor who was very courteous and engaging. Thank you to all 3 for help on my last visit. More

Great Service! We bought a new Ford F150 pickup truck and Duval Ford searched and found the perfect one to meet our criteria and the financing process was efficient We bought a new Ford F150 pickup truck and Duval Ford searched and found the perfect one to meet our criteria and the financing process was efficient and streamlined. More

Taysha Diaz I went through a recent process with Ford Motor company and Ford Credit regarding a replacement vehicle as my 2017 Ford Focus was potentially a lemon. I went through a recent process with Ford Motor company and Ford Credit regarding a replacement vehicle as my 2017 Ford Focus was potentially a lemon. Working through all off the behind the scenes work with Ford Motor company it was time for me to go into the dealership to pick out my replacement vehicle. Upon arriving I spoke with a gentleman who set me up with Taysha. When I arrived at the dealership Taysha was very helpful and understanding of the process I was going through. She walked me through everything and we found the new vehicle I was choosing as a replacement. I can say without Taysha this process would have been way worse. She was on her game. Would respond promptly to messages and answered my calls whenever I needed to ask a question. Finally yesterday over a almost 2 month process I signed all the documents and finally my 2017 Ford Focus was replaced with a 2018 Ford Focus. Taysha THANK YOU for everything!! More