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Duval Ford

Jacksonville, FL

4.9
1,717 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,717 reviews

June 17, 2017

Another Great Experience This is the second cat we have bought from this dealer and each time has been great. Our salesman Malachi was awesome and did everything that he could More

by Arnell Brantley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malachi, Chris Hayes
Jun 19, 2017 -

Duval Ford responded

We thank you for coming back to us. Enjoy your new vehicle!

June 15, 2017

Felt like family! I cannot say enough about how comfortable I felt dealing with Lance Lindsey and Dan from finance. I never felt pressured or that I was being taken adv More

by Jill McElwee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance Lindsey in Sales, Dan (? last name) in finance
Jun 19, 2017 -

Duval Ford responded

Welcome to the Duval family Jill! Thank you so much. We loved working with you.

June 14, 2017

Love the new facility Scheduled "The Works" for my oil change, tire rotation and other stuff. Sheila was waiting for me when I drove up. Enjoyed waiting in the new lounge More

by skp11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheila Mcfarland
Jun 19, 2017 -

Duval Ford responded

We are glad you enjoyed your experience with us. Thanks for the feedback and we look forward to serving you again.

June 13, 2017

Sold vehicle to dealer The process was very smooth and everyone was friendly and helpful. I would recommend this dealer and the process of selling a car through KBB. More

by Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Murdock
Jun 19, 2017 -

Duval Ford responded

We are glad and we appreciate the recommendation!

June 13, 2017

Best car buying experience ever. All the transactions were done by email, since I live over 100 miles away. Anthony Burnsed even had someone drive hundreds of miles to get me the exac More

by Cybercuban
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Burnsed, Mike Espie
Jun 19, 2017 -

Duval Ford responded

Welcome to BIG#1. We are honored to have you for a customer and look forward to helping you again when you need us.

June 11, 2017

My First Oil Change Experience I called and made an appointment for my first oil change for a Sat at morn. When I arrived there were several cars already ahead of me and others com More

by Smokey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruchard
Jun 19, 2017 -

Duval Ford responded

We are so glad that you enjoyed your experience with us and we look forward to seeing you next time!

June 10, 2017

It was easy. No hassles. Ethan Seibel was helpful, knowledge In total, an excellent experience. Smooth. The finance people were excellent for the lease. Ethan did a superb job. The internet sale went down as por More

by Rnicol5959@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Seibel, Zach and Chris Smith , Chris Smith
Jun 19, 2017 -

Duval Ford responded

That's what we like to hear. Thank you so much.

June 09, 2017

GREAT over the phone / email service! Not an in person type of shopper? Do all your research up front and then just want to buy and get done? Don't like sitting for hours in a dealership More

by Billybyter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Tackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Kochevar, Mike Murdock
Jun 19, 2017 -

Duval Ford responded

Wow. This means a lot to us. Thank you for your loyalty and taking the time to provide this feedback and recommendation. See you next time!

June 06, 2017

Very satisfied customer I had been looking for a Ford F-150 for quite awhile. Finally found a dealer that listened to my wants and needs. ( Actually I got more truck than I More

by Grummie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Kochevar, Chris Hayes
Jun 08, 2017 -

Duval Ford responded

Welcome to the Duval family! We hope you enjoy your new truck!

June 05, 2017

warranty servi9ce my association with service representative Mike Constantine has always been very good. I rate him top notch.I do feel like others in service handicap More

by mustang88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sherrod Anderson
Jun 08, 2017 -

Duval Ford responded

Thank you for taking the time to provide us this feedback. We look forward to serving you again when you need us.

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