Duval Ford

Love the new facility Scheduled "The Works" for my oil change, tire rotation and other stuff. Sheila was waiting for me when I drove up. Enjoyed waiting in the new lounge Scheduled "The Works" for my oil change, tire rotation and other stuff. Sheila was waiting for me when I drove up. Enjoyed waiting in the new lounge while my service was completed. Such a comfortable area to enjoy. More

Sold vehicle to dealer The process was very smooth and everyone was friendly and helpful. I would recommend this dealer and the process of selling a car through KBB. The process was very smooth and everyone was friendly and helpful. I would recommend this dealer and the process of selling a car through KBB. More

Best car buying experience ever. All the transactions were done by email, since I live over 100 miles away. Anthony Burnsed even had someone drive hundreds of miles to get me the exac All the transactions were done by email, since I live over 100 miles away. Anthony Burnsed even had someone drive hundreds of miles to get me the exact truck I wanted, at a great price. There was no pressure to purchase extras, and Mike Espie the finance manager was great. In and out with my new truck in an hour. They have a new building, very comfotable and pleasant environment. Customer for life! More

My First Oil Change Experience I called and made an appointment for my first oil change for a Sat at morn. When I arrived there were several cars already ahead of me and others com I called and made an appointment for my first oil change for a Sat at morn. When I arrived there were several cars already ahead of me and others coming in right after me. I was NEVER ignored in spite of the number of customers. '' You can pull all the way up" or '' Who did you have an app with?" or "someone will be right with you " It was so nice to be acknowledged and within a few minutes of my arrival I was directed to the nice lounge to wait where I figured I would be spending the next couple of hours at least. I was pleasantly surprise when a mere 20 mins later I was called to the front to come pick up my car (after being offered a complimentary car wash). I tried to hand over my service coupon but was told my 1st oil change was free! Acknowledged, services in a short amount of time, treated with respect and free!! An absolute wonderful experience. I no longer dread the next time, Thank you !! More

It was easy. No hassles. Ethan Seibel was helpful, knowledge In total, an excellent experience. Smooth. The finance people were excellent for the lease. Ethan did a superb job. The internet sale went down as por In total, an excellent experience. Smooth. The finance people were excellent for the lease. Ethan did a superb job. The internet sale went down as portrayed. Superb work. More

GREAT over the phone / email service! Not an in person type of shopper? Do all your research up front and then just want to buy and get done? Don't like sitting for hours in a dealership Not an in person type of shopper? Do all your research up front and then just want to buy and get done? Don't like sitting for hours in a dealership waiting on paperwork? Then THIS is your dealership. I've purchased 3 vehicles from this dealership. In the past I've worked with Richard Tackett. Contacted him this go-around and he put me in contact with Mike Murdock. Richard told me Mike would do a good job and he did. He ran numbers for me on several vehicles, actively tracked down a great rate for the terms I was looking for and went out of his way to find the truck I was looking for with the features I wanted. ALL this was done via email and text message. They then put all the paperwork together and delivered the truck in person. Took 15 minutes to sign all the papers and I was done. Good luck beating that with any other dealer. Joey Kochevar delivered the truck, ran through all the bells and whistles, made sure I didn't have any questions and was off. Richard Tackett is great. I was leery not dealing with him directly but Mike Murdock was great too. All around great experience... More

Very satisfied customer I had been looking for a Ford F-150 for quite awhile. Finally found a dealer that listened to my wants and needs. ( Actually I got more truck than I I had been looking for a Ford F-150 for quite awhile. Finally found a dealer that listened to my wants and needs. ( Actually I got more truck than I need but it is a joy to drive.) The whole process took less than four hours on a busy Friday afternoon. Can't give enough praise to Joe Kochevar for staying late and making sure my truck was ready. More

warranty servi9ce my association with service representative Mike Constantine has always been very good. I rate him top notch.I do feel like others in service handicap my association with service representative Mike Constantine has always been very good. I rate him top notch.I do feel like others in service handicapped him when issues like the wrong part being ordered. Also when ford Motor Co. communications hinders him when he cant exactly predict when they will be available to proceed on warranty service which I think puts him in a bad position when he hears all the grief from the customer. Mike has done a great job as for as I am concerned. More

So Painful!!! I would NOT recommend purchasing a car from Duval Ford. We told them we had preapproval for a loan through our Credit Union. Finance person said "we I would NOT recommend purchasing a car from Duval Ford. We told them we had preapproval for a loan through our Credit Union. Finance person said "we work with them all the time" and then proceeded to try to originate a new loan (with another credit bureau pull and all) rather than using our preapproval. All to make a few extra bucks originating a new loan. Way too many "games" from this dealership - stay away. Should have been an easy sale and process. They made it SO PAINFUL!!! More

EXCELLENT CUSTOMER SERVICE If you want excellent customer service and knowledgable advice speak to Taysha Diaz. She showed patience in finding what i was looking for and delive If you want excellent customer service and knowledgable advice speak to Taysha Diaz. She showed patience in finding what i was looking for and delivered. More