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ELCO Chevrolet Cadillac Inc
Ballwin, MO
2,893 Reviews
Here at ELCO, we thrive on complete satisfaction. Our dealership is an award recipient of the Better Business Bureau's World-Class Customer Satisfaction Award! Come visit us at ELCO Chevrolet Cadillac in Ballwin, Missouri. We look forward to earning your business with any new, pre-owned, or fleet vehicle. "Have a great day!" Find a new Cadillac or Chevy cheaper at another dealer? Ask about our Price Match Guarantee...we will never lose a deal because of price!
"Buy with Confidence at ELCO! Ask about our Price Match Guarantee!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 5:00 PM
Tuesday 6:30 AM - 5:00 PM
Wednesday 6:30 AM - 5:00 PM
Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,893 reviews
June 18, 2022
Elco is a great dealership. Jimmy and Lamare were helpful and flexible. They wanted us to be happy and we sure are! Thanks so much. Jimmy and Lamare were helpful and flexible. They wanted us to be happy and we sure are! Thanks so much. More
by Amanda Hill
June 15, 2022
Had a great experience working with Jimmy Mack. It’s nice to not haggle on price. It’s nice to not haggle on price. More
by billwisdom
June 14, 2022
Ryan is great. If you are looking for an honest and straight forward salesman, Ryan is your guy If you are looking for an honest and straight forward salesman, Ryan is your guy More
by JoePetri
Employees Worked With
June 13, 2022
Charlie Thieret at Elco Cadillac went above and beyond to offer assistance. He was enthusiastic to provide help. I appreciate his positive energy and smile. He greeted me with joy. I became even happier offer assistance. He was enthusiastic to provide help. I appreciate his positive energy and smile. He greeted me with joy. I became even happier instantly while engaging with him. Greg, the Service Manager always treats me kind and waves at me to stops what he is doing to make sure my everything was satisfactory and I am personally well. Henry retired who was fantastic at customer relations. Charlie keep smiling and providing the ultimate customer service. You are a great addition to the Elco family. I am happy to know there is someone else there who understands how to extend great customer service. I don't mind traveling for it!! Also, I appreciate the coupons that Elco Cadillac sends to customers to show appreciation for purchasing a Cadillac. The new facilities are beautiful and customer centered! More
by deedee40
Employees Worked With
Charlie Thieret
June 10, 2022
The worst customer service I have ever encountered. They keep sending you automated emails from so called "sales manager" who can never be reached on the phone and will never reply to emails. Sales pe They keep sending you automated emails from so called "sales manager" who can never be reached on the phone and will never reply to emails. Sales person who finally reached out to me and tried to help, the next week she was gone, found a better place to work at where managers actually do some work and don't rely on automated email replies! Very disappointed! More
by Suad
Employees Worked With
June 09, 2022
Buying my new xt4 was very pleasant. Dan Koopman was very nice to work with. Dan Koopman was very nice to work with. More
by Stlcardinalfan08
Employees Worked With
June 09, 2022
Ryan was amazing! Made the whole buying experience as seamless as possible! Was even welcoming to my 4 yr old that tagged along on our car buying adventure! I definite Made the whole buying experience as seamless as possible! Was even welcoming to my 4 yr old that tagged along on our car buying adventure! I definitely recommend using him! More
by aletadiane
Employees Worked With
June 04, 2022
Horrible service scheduled my appointment for my car told Mike to service my whole suspension and steering. was given it back not completed just leaving the place you could tell the steering was still off . Mike to service my whole suspension and steering. was given it back not completed just leaving the place you could tell the steering was still off .the bushings on my strut tower one is busting off one isnt there when it was all suspose to be done properly which is not the case.also mike calls me 5 or 6 days later and is trying to add to my ticket work he did the Job isn't even complete .why would you give me the car back knowing it would need more steering parts and another alignment????? More
by Jeff
Employees Worked With
Mike in service
June 03, 2022
DO NOT GET YOUR CAR SERVICED AT ELCO CHEVROLET. THEY ONLY WANT YOUR MONEY AND FIX NOTHING. THEY HAVE DESIGN FLAW WITH THE SIRUS ANTENNA BUT WANT YOU TO PAY TO FIX IT...MULTIPLE TIMES. CAVEAT EMP THEY ONLY WANT YOUR MONEY AND FIX NOTHING. THEY HAVE DESIGN FLAW WITH THE SIRUS ANTENNA BUT WANT YOU TO PAY TO FIX IT...MULTIPLE TIMES. CAVEAT EMPTOR More
by 96971ls
Employees Worked With
Kristie Baum
May 31, 2022
My experience with Rick was amazing- he takes great care of customers, answers any and all questions, got a dent removed, exceptional customer service! My financing however was less than desirable- Robert W of customers, answers any and all questions, got a dent removed, exceptional customer service! My financing however was less than desirable- Robert Ward did not listen to anything I said and basically demanded I buy an extended warranty, I told him repeatedly I did not wish to purchase it and then he told me I would not be financed without it! I returned within weeks and returned the warranty! Shame on him for doing this to customers! Go see Rick you won’t be Sorry! A1 service! More
by jbrassard
Employees Worked With
