Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
ELCO Chevrolet Cadillac Inc
Ballwin, MO
2,853 Reviews
Here at ELCO, we thrive on complete satisfaction. Our dealership is an award recipient of the Better Business Bureau's World-Class Customer Satisfaction Award! Come visit us at ELCO Chevrolet Cadillac in Ballwin, Missouri. We look forward to earning your business with any new, pre-owned, or fleet vehicle. "Have a great day!" Find a new Cadillac or Chevy cheaper at another dealer? Ask about our Price Match Guarantee...we will never lose a deal because of price!
"Buy with Confidence at ELCO! Ask about our Price Match Guarantee!"
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:30 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:30 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:30 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 5:00 PM
Tuesday 6:30 AM - 5:00 PM
Wednesday 6:30 AM - 5:00 PM
Thursday 6:30 AM - 5:00 PM
Friday 6:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,853 reviews
August 04, 2020
Jim was great to work with. He was super honest and not pushy. After I agreed to buy the truck he promised to get me out quickly. 30 minutes later the paperwork was done and I was out the door. Really go pushy. After I agreed to buy the truck he promised to get me out quickly. 30 minutes later the paperwork was done and I was out the door. Really good experience. More
by Phil g
Employees Worked With
August 04, 2020
Great buying experience I bought a 2017 Jeep Grand Cherokee at Elco Chevrolet Cadillac and my experience was great! Want to thank Ryan Spence on making the deal work out. Ry I bought a 2017 Jeep Grand Cherokee at Elco Chevrolet Cadillac and my experience was great! Want to thank Ryan Spence on making the deal work out. Ryan was very professional and a great guy to work with to make this happen. I am extremely happy with my purchase. If you need a new or used car, go to Elco Chevrolet Cadillac and ask for Ryan Spence, you’ll be in good hands. More
by Marksluech
Employees Worked With
July 31, 2020
Great Experience For First Time Buyer We had a wonderful experience working with Ryan Spence and the whole team at Elco. Ryan went above and beyond to make sure we were in the right vehic We had a wonderful experience working with Ryan Spence and the whole team at Elco. Ryan went above and beyond to make sure we were in the right vehicle for our needs without any pressure to purchase. More
by Katz
Employees Worked With
July 31, 2020
HD2500 Had a good experience here .Ryan helped me and was very help full.Contacted me as soon as my truck was in.Picked it up at the time he said. Had a good experience here .Ryan helped me and was very help full.Contacted me as soon as my truck was in.Picked it up at the time he said. More
by Blowell58
Employees Worked With
July 26, 2020
Ryan Spence was who helped me purchase my first car. I was a bit timid at first, as I felt I was an easy "target" as a young, single, military female. Ryan made the entire experience comfortable and easy was a bit timid at first, as I felt I was an easy "target" as a young, single, military female. Ryan made the entire experience comfortable and easy even despite working around my many restrictions due to COVID-19. Ryan Spence was so kind and understanding and made the entire process easy to follow. I reccomend ELCO Chevrolet and 10/10 reccomend Ryan Spence to anyone looking for a new vehicle. More
by Tiffany
Employees Worked With
July 26, 2020
Purchased a new Cadillac. Matt Schaefer our sales rep made our purchase a more pleasant experience. Matt was very professional and knowledgeable regarding all parts of the sal Matt Schaefer our sales rep made our purchase a more pleasant experience. Matt was very professional and knowledgeable regarding all parts of the sale. He spent time after our paper was completed reviewing the features of the car. More
by RDONL
July 24, 2020
I’ve traded in two vehicles and purchased two vehicles from this dealership. I went in today to trade in my vehicle and get a newer model. Even if I accepted what I considered a low offer for my trade, th from this dealership. I went in today to trade in my vehicle and get a newer model. Even if I accepted what I considered a low offer for my trade, their first document for final price with $199 administrative fee didn’t even include the advertised discounts I qualified for. I spent another 10 minutes explaining that they weren’t including the dealer discounts to include loyalty discount. They even shorted the trade assist by $100. It’s crazy because I have had great experiences in the past, but I spent like an hour at the dealership and it felt like negotiating for advertised discounts. I did not trade or buy today. I just wasted my time going out in public during a pandemic for nothing. They must be trying to make up for lost sales or something. Totally disappointed with my experience today. Update: Multiple emails later from Ryan after seeing my negative review and a call from Jim Russo and they finally offered the online advertised discounts. But after that experience and the subtle implications that I was being unreasonable for hours in person, in email, and on the phone, I’m not completing the transactions. A bad experience made worse. It should not take that much time to get advertised pricing. Please note, that after I left a bad review, I was contacted and guilt tripped by Ryan about it. Sorry for your first bad Review. Maybe double check online pricing if your customers seems like they know basic math? More
by wilsontl87
July 23, 2020
Jim was personable, kind, and made the process hassle free. He answered all of our questions patiently and thoroughly with zero pressure. We would visit him again. free. He answered all of our questions patiently and thoroughly with zero pressure. We would visit him again. More
by breeurech55
Employees Worked With
July 19, 2020
ELCO makes buying a vehicle a pleasurable experience. They are serious about wanting you as a customer - personable, efficient and they make a fair and credible offer on your vehicle. We are totally ple They are serious about wanting you as a customer - personable, efficient and they make a fair and credible offer on your vehicle. We are totally pleased and we will recommend them to our friends and family. When we plan to trade again, ELCO will be at the top of the list! More
by Bill
July 18, 2020
Great to work with! Thorough and efficient. Made sure everything was taken care. Worked hard to find the exact car I wanted. I highly recommend! everything was taken care. Worked hard to find the exact car I wanted. I highly recommend! More
by Uvink8452
Employees Worked With
