ELCO Chevrolet Cadillac Inc

Ryan Spence Ryan Spence he’s our guy he’s our guy if he can’t do it no one can because heeeeeee’s the man! can’t do it no one can because heeeeeee’s the man! More

Easy transaction. Thank youWell done Easy transaction. Thank you Well done Jim. Made it fast and easy. No hassle to come in for the car. We will be back again Easy transaction. Thank you Well done Jim. Made it fast and easy. No hassle to come in for the car. We will be back again More

I had a great experience when purchasing my used truck! The entire time spent at the dealership was quick and relaxing, no pressure put on by any associate. Highly recommend ELCO and Jimmy! The entire time spent at the dealership was quick and relaxing, no pressure put on by any associate. Highly recommend ELCO and Jimmy! More

Worst experience ever In September, I found a 2016 Dodge truck for sale from Elco that was exactly what I was looking for in my first vehicle purchase and made the one hour In September, I found a 2016 Dodge truck for sale from Elco that was exactly what I was looking for in my first vehicle purchase and made the one hour trip over to Ballwin to look at it. I took it for a test drive and came back to the dealership. Mark Williamson, my salesman offered for me to take the truck home overnight so we could test it out longer. I brought it back in the morning and let them know I wanted time to think about it. Mark was in contact with me a few days after to see if I was still interested in the truck. I decided I was going to purchase the truck. I went to talk to Luke from finance. He offered the extended warranty, which I said i didn't want but he kept pressuring me over and over to add on the warranty. I eventually agreed and purchased the truck. After signing, we walked outside to the parking lot and were shocked to notice a huge dent on the back bumper that was not there before when we had last saw the truck. Immediately we asked about the dent, the sales manager said it was most likely caused by someone who test drove the truck after we did. Come to find out later, our salesman Mark, informed me that it was probably a porter that caused the dent and not a customer. After all that trouble, they did agree to fix the dent. Drove home (an hour away) the night I purchased the truck to only then realize that no temporary plates were ever put on the truck. They completely forgot to give us temporary plates. After several attempts of trying to get in contact with our salesman, we finally got a call back. It is crazy to me that it was very easy to be in contact with him before the sale, but after the sale I rarely got a response. Anyways, I had to wait six days to even drive my new truck because I had to wait for the temp plates to be mailed to me. I brought the truck back to the dealership 2 weeks later to get bumper fixed and get a few other things serviced. When I got my truck back home, I then noticed that now my remote control start out of nowhere quit working. Then I had to try and get in contact with them to figure out why the remote start wasnt working now.They responded that they had no idea why, so I had to bring my new truck all the way back (again) to see why it all of a sudden quit working. They looked at it and told me that they somehow accidentally disabled the remote start in the truck. (one of the main reasons I bought the truck). They were not able to fix it there so it needed to be sent to a Dodge dealership to get a brand new remote start put in. It took two additional weeks before my truck was completed. We went to pick up my truck when it was finished and ran into our salesman, Mark. Mind you this was the first time we had seen him since the purchase of our truck. He was well aware of all our issues with the dealership. Because we had left him many voicemails expressing our concerns. When we ran into him, he stood next to us very awkwardly and didn't even speak to us. He looked at us and walked away. The least he could have said was a simple apology. An apology from ANYONE would have been nice. After all of this nonsense, my biggest complaint is the lack of communication with me, the customer. No one wants to speak with you after the purchase is made. Before I signed, I could get a hold of them within minutes. After signing, I'd ask to speak to someone and I'd get a "he's in a meeting". Then wouldn't hear back from them days later. My overall experience was absolutely horrible and strongly suggest taking your business elsewhere. More

car purchase we have purchased 2 cars from Elco- both Cadillac XT5 models - the process was seemless, everybody was knowledgeable and friendly- i highly recommend we have purchased 2 cars from Elco- both Cadillac XT5 models - the process was seemless, everybody was knowledgeable and friendly- i highly recommend Elco Cadillac More

Listen to what you say Then take action to satisfy your request. Very friendly and do everything to satisfy your request and gain your trust. Great people to work with. Then take action to satisfy your request. Very friendly and do everything to satisfy your request and gain your trust. Great people to work with. More

My experience at ELCO The people were great. I never had a feeling of being taken. They allowed me time to make my decision on the car I wanted without pressure. Thank you. The people were great. I never had a feeling of being taken. They allowed me time to make my decision on the car I wanted without pressure. Thank you. More

Bait and Switch Had a Used Frontier truck advertised for just under $21,000 I expressed interest in on line. Was contacted by salesperson by phone over the weekend t Had a Used Frontier truck advertised for just under $21,000 I expressed interest in on line. Was contacted by salesperson by phone over the weekend to come take a test drive so we scheduled one for Monday evening. I drove up from Imperial with my wife so see and purchase this truck. Advertised as like new with leather seats, moon roof, navigation system, 4 wheel drive, heated front seats and a number of other features we wanted and liked. Arrived and we were taken to the truck that had No Leather Seats, No Moonroof, No Heated Seat Package and No Navigation system and the sales person said looks like we made a mistake on this so let me see if I can find you a different vehicle. I understand maybe one feature being wrong but this was not acceptable. Very “oh well” about the whole thing and said “Im going to tell my mgr about this”. We left and would NEVER buy from this dealer. More

My second time buy a vehicle from this dealership. Jim my sales rep answered all my questions and covered things about the vehicle before I could ask about them. Financing was fast and easy. sales rep answered all my questions and covered things about the vehicle before I could ask about them. Financing was fast and easy. More