ELCO Chevrolet Cadillac Inc

End of the road....a little bumby. Sales rep Rick Weinstein, was great to deal with, called him the night before my visit to make sure 2014 GMC Terrain, was still available, he called b Sales rep Rick Weinstein, was great to deal with, called him the night before my visit to make sure 2014 GMC Terrain, was still available, he called back promptly, arranged an 8am appt, and he was waiting for me when I got to the dealership. Extremely cordial, and professional, very personable guy, pleasure to work with. Freezing cold day, and he was outside doing all kinds of "above and beyond duties" we truly appreciated his efforts pre and post sale. He threw in a few extras (oil changes, and On Star) just really enjoyed my time with him. Road got a little bumby when he turned us over to the person who, actually had us sign the paper work,(we paid cash!!) finance person Brad Grellner. He tried to sell us after warranty service, and I understand that is part of his job. (I did something similar in the banking/finance business for over 25 years) so I get the effort must be made. Some things are state mandated. . When we told the man NO, he just would not quit, and I had to repeat myself several times, to get him to move on. Uncomfortable moment for me and my wife, and totally could have been avoided if he had listened and respected my first request to "move on, we are not interested in buying anything but the automobile" Past that little bump in the road, the vehicle price, the salesman's knowledge and very personal care would bring us back, and I would recommend Rick Weinstein highly to work with. More

Rick Weinstein outstanding service Rick, You did a great job! I really appreciate your help and conscientiousness. Derek Frost relayed to me that you did a bangup job when he purchased Rick, You did a great job! I really appreciate your help and conscientiousness. Derek Frost relayed to me that you did a bangup job when he purchased his Suburban. He was not wrong. Trust me. I would happily recommend you to anyone looking for a vehicle. I was set on one Escalade then another popped up that was just brought in on trade. How many people ever bought an Escalade without a test drive? I live in Iowa and heard about ELCO's' great reputation. Going the extra mile taking photos and sending them quickly to me was key. Delivery was quicker than a hiccup. The Escalade in person outdid the photos. It's a beauty. Happy holidays, Dan More

My first impression I went there to look at a truck that I saw online. I was greeted by Jimmy Mac as if I was a friend being welcomed into his house. He also introduced m I went there to look at a truck that I saw online. I was greeted by Jimmy Mac as if I was a friend being welcomed into his house. He also introduced me to other staff members as well saw them, like what friends do. We discussed why I was there and no pressure sale was put on me. He treated me like I was coming by just to borrow a vehicle. It was a great experience for me. I felt very comfortable and BVO did the same... Thank you so much Jim and BVO for the pleasure of the purchase.. More

Long distance purchase This was my first experience with a long distance vehicle purchase. Ryan Spence was extremely helpful in answering my questions and facilitating the n This was my first experience with a long distance vehicle purchase. Ryan Spence was extremely helpful in answering my questions and facilitating the negotiations. I was offered a fair trade in allowance over the phone with nothing but my description and some smart phone pictures. We drove the 4.5 hours and the truck was detailed and waiting for us. A quick inspection of our trade in and we were signing papers and shaking hands. No surprises, true to our agreement before we left home. Ryan explained the features of our new vehicle and helped set up the technology features. I highly recommend Elco and Ryan Spence. It was a very good experience. More

LOVE my New Equinox! Jim McCormack is the best! I am a repeat customer and will continue to give my business to Jim and ELCO. I know exactly what I want and Jim makes sure Jim McCormack is the best! I am a repeat customer and will continue to give my business to Jim and ELCO. I know exactly what I want and Jim makes sure he finds the right car and makes sure the whole buying experience is first rate, professional and stress free! This time around Ryan Spence also helped with locating the car I wanted and explained all the functions and setup. I would definitely recommend ELCO Chevrolet to friends and family and send them to Jim McCormack!!!! More

Terrible customer service Found what I thought was the right price on a vehicle. I would have been a distance buyer so I gave all the information on my trade etc.. to sales co Found what I thought was the right price on a vehicle. I would have been a distance buyer so I gave all the information on my trade etc.. to sales consultant Brian Buhr. He then called back giving me all the things I already knew and was very rude. When I tried to cut through the BS and get down to numbers. He then hung up on me. Would never think about dealing with this individual or the dealership in general if this is the caliber of person on their payrolll. More

Great Experience Ryan was friendly and very helpful. And I did not feel pressured into a decision. I will definitely recommend Ryan and Elco Chevrolet to friends and f Ryan was friendly and very helpful. And I did not feel pressured into a decision. I will definitely recommend Ryan and Elco Chevrolet to friends and family. More