ELCO Chevrolet Cadillac Inc - Service Center

Disappointed with their service department. I have a nail in my AWD Cadillac XT5 and called in the morning to find out about getting it fixed. Must replace all 4 tires because of AWD. When I I have a nail in my AWD Cadillac XT5 and called in the morning to find out about getting it fixed. Must replace all 4 tires because of AWD. When I called back to set up the appointment, no one could help me. I was assured someone would call back before 6--you guessed it--no one called. I know the tires are able to get in quickly but was told service is backed up. Very upset could not even get a call back when I called twice to set up an appointment. And on top of it was treated rudely by the women who answered the phone. Was thinking of getting another Cadillac there, but after this--no way. More

Great pricing and customer satisfaction I went in to get my 2015 Malibu serviced and fell in love with a 2019 Malibu on the showroom floor. Ryan Spence greeted me and with his knowledge of n I went in to get my 2015 Malibu serviced and fell in love with a 2019 Malibu on the showroom floor. Ryan Spence greeted me and with his knowledge of negotiation and the car itself, I was sold! He made the process very easy and quick. I traded my car in and drove away with my new Malibu. More

This is the third vehicle purchased from Elco. great experi Jimmy mac was outstanding. I think fat fingers rated him lower than 5 stars overall. He was great. Recommend everyone to go to jimmy mac Jimmy mac was outstanding. I think fat fingers rated him lower than 5 stars overall. He was great. Recommend everyone to go to jimmy mac More

Excellent customer service My family has bought several cars from Jim in the past 10 years. I recommend him to everyone! He's committed to creating the best experience for every My family has bought several cars from Jim in the past 10 years. I recommend him to everyone! He's committed to creating the best experience for every customer. Recently we brought in a vehicle for service and he was very helpful in assisting us long after he had made the sale. More

HORRIBLE Service! HORRIBLE Service. I even tried to resolve this issue with the General Manager- she was rude and snippy, no help at all. Multiple issues on our ATS, ha HORRIBLE Service. I even tried to resolve this issue with the General Manager- she was rude and snippy, no help at all. Multiple issues on our ATS, has to go back after every repair for the same issue to be fixed, or they can't even find it and we have to point it out. Interior is always dirty with grease every time we get it back, etc, etc. Engine failure on this car at 18K miles...piston failure. Ask dealer to call and discuss engine replacement VS just piston replacement...call back and say it's done and only replaced pistons. 2 days later, car makes a pop, loses all engine power, making loud noises and smelling like oil. Service dept doesn't want to hear the complaints and seems annoyed to help. Good luck winning back European car customers Cadillac...dealer service like this is why we'll be going back to a European brand. I work in the automotive field and this is xxxx poor service. Wouldn't recommend Elco, GM, or Cadillac to ANYONE! More

Excellent job! The service technician "Corvette" Bill was able to resolve an aggravating issue on my 1995 Corvette which left me extremely satisfied. Well worth the The service technician "Corvette" Bill was able to resolve an aggravating issue on my 1995 Corvette which left me extremely satisfied. Well worth the recommendation. More