Eagle Buick GMC, Inc.

The dealership was great. Staff is professional. Service was quick. Waiting room is comfy and clean. Always easy to get truck serviced. Staff is professional. Service was quick. Waiting room is comfy and clean. Always easy to get truck serviced. More

Had an oil change and tire rotation Short wait time. In and out quickly Pleasant In and out quickly Pleasant More

I purchased a 2024 Terrain from Hank. On Aug 29 spoke with him about a dent. Told me he would let me know when the dent guy would be in. Never heard back from him. When I had my vehicle s On Aug 29 spoke with him about a dent. Told me he would let me know when the dent guy would be in. Never heard back from him. When I had my vehicle serviced, the service people were extremely helpful and told me the dent guy is in on Tuesdays and Thursdays. I told them I would be back on Tuesday to have the dent guy remove 2 small dents caused by someone opening their car door onto mine More

Prompt, efficient and pleasant They set the appointment in a short period of time and got my vehicle in and out within the time they stated. in a short period of time and got my vehicle in and out within the time they stated. More

Awesome customer service, professional and friendly staff. Also competent mechanics and reasonable pricing. Thank you very much. staff. Also competent mechanics and reasonable pricing. Thank you very much. More

Scott and his service department are always very helpful and ensure that I am taken care of and my vehicle runs safe. Marc is always helpful with getting me where I may need to go, usually work, when my veh and ensure that I am taken care of and my vehicle runs safe. Marc is always helpful with getting me where I may need to go, usually work, when my vehicle is being worked on. Everyone at Eagle Buick is amazing and helpful! More

Scotty is a real asset to your dealership. He gives me confidence that my vehicle will be properly diagnosed and serviced to appropriate standards. He is always professional, polite, and willi He gives me confidence that my vehicle will be properly diagnosed and serviced to appropriate standards. He is always professional, polite, and willing to do what it takes to get the job done right. Honestly, my positive experiences with Scotty are a major reason I continue bringing my vehicle to your dealership despite the higher pricing. That said, I do have a few observations that I believe could improve the overall customer experience. Your oil change and tire rotation is approximately $80–$100 more than the Chevy dealership next door and Wesley Chapel GMC, even with the military discount, which I greatly appreciate. Additionally, a 2.5-hour wait for an oil change is excessive. It appears that too many appointments may be scheduled around the same time, creating long waits in a cramped waiting area. As the area grows and more working professionals move in, this could become a significant deterrent for customers with busy schedules. Another area for improvement is vehicle cleanliness. On several occasions, my vehicle has been returned with smudges or items on the passenger seat that were not there when I dropped it off. Many dealerships, including Wesley Chapel GMC, also wash vehicles after service. Given the price point of these vehicles, I believe a little more attention to the overall experience could help your dealership compete with the level of service customers expect from brands such as BMW, Mercedes, and Lexus. My decision to start using your dealership was largely influenced by a poor experience at the Chevy dealers More

Robert and all who assisted was excellent! We feel the dealership offered a good deal for us to make a spontaneous decision for a trade in for a new truck! We feel the dealership offered a good deal for us to make a spontaneous decision for a trade in for a new truck! More

frustrating when I arrive for my appointment, I was 30 minutes early figuring how busy it would be for Monday for you guys. I explained to them I'll be waiting and I had to get on the road after this to t minutes early figuring how busy it would be for Monday for you guys. I explained to them I'll be waiting and I had to get on the road after this to the East Coast. Would that be said the young lady could not find whatever she has to look at the mileage whatever then she came explained that I need new tires I said I'm totally aware thank you and then gave me a bill for New Welsh new windshield wipers for new tires and she gave me the invoice. No problem then when I get back in my car, I always look around and just see what's going on and I look up at this certification for mileage and the old ones still on there that kinda takes me off seems I can drive up to 1600 miles a week so that will irks me because I tried to get my car in for oil change pacific enough for you More

Professional, polite, knowledgeable, and efficient . ??helpful and focused on satisfying the customer That is why Cody made GM's 'Mark of Excellence .' ??helpful and focused on satisfying the customer That is why Cody made GM's 'Mark of Excellence .' More