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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.8
1,547 Reviews

1,547 Reviews of Eagle Buick GMC, Inc. - Service Center

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December 21, 2018

Excellent service from Scott and his team Scott and his team have given me excellent service from my first encounter. I really appreciate his / their friendliness, speed of service and court More

by Kathy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in services.
December 20, 2018

Always a good experience at Eagle Buick. Eagle Buick always goes that extra mile to make their customers happy when buying a vehicle, or getting service. I would recommend Eagle Buick GMC to More

by Harold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Mileti, Randy Lee
December 17, 2018

Long wait I made an appointment for 11am for my Toyota truck for an oil change only. It took til almost 1230pm. I was told they had to go get a filter. The time More

by Jill Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Martin
Dec 17, 2018 -

Eagle Buick GMC, Inc. responded

Jill, We are sorry to hear that the wait time was so long. In reviewing your file we found our electronic repair order time stamps show an hour and 15 minute time from write up to invoice. Still too long. We have placed an order to stock an oil filter specifically for your vehicle in the future so the time is not so long. Please note that our typical wait time for a Lube, Change Oil and Filter, Tire Rotation and Multi Point Vehicle Inspection is about an hour. Also, in reviewing your file for the dipstick replacement we found documentation that the dipstick would not come out to check the level. Additionally, in speaking with your service consultant, we advised you of such and we had to break it to remove it which ultimately required replacement. We hope that the complimentary service we have sent to your mailbox will help us retain your service. Please feel free to call our Service Director Jim Martin should you have any further questions or concerns. Thank you for servicing your vehicle with us!

December 15, 2018

Oil chg and tire rotation Mike was fast and courteous. Service was fast and all my concerns were addressed. He is a credit to the Eagle team. Looking forward to working with hi More

by Mary Lee 49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Lee
December 12, 2018

Outstanding The service dept did a outstanding job Scott Kelly is super I will always use Eagle service department for my auto needs Eagle Buick is a very goo More

by Waldman38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Kelly
December 11, 2018

Buick GMC Service First time using this dealership service. Very impressed with all aspects. Ability to make appointment on line. Timing of service was fine. Waiting ro More

by TW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Tramontana
December 10, 2018

New car trouble Was upset that something was wrong with my brand new 2019 encore but eagle Buick took good care of me when I brought it in to be fixed More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Patrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shields Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Martin
December 07, 2018

Great Knowledgeable, friendly staff. They took care of my cadillac at a reasonable price. I would recommend them to all my friends and family. Nice waiting More

by El Jefe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Tramontana
December 07, 2018

Great service and people Had a problem with one of my tires and called Scott. He said bring it in and we will fix and that is what they did. Looking to buy my fourth car from More

by Stever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Esser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
December 06, 2018

Just ok Service personnel very gracious. But an hour and a half for an oil change? Really inconvenient. I even had an appointment that day. Nice people tho. More

by pmathis47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
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