Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.8
1,517 Reviews
Call Service Center (888) 745-2599

1,517 Reviews of Eagle Buick GMC, Inc. - Service Center

Sort by
April 29, 2022

They set up the appointment, got me in and got it done. Excellent job and timely. More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin, Steve Maiolo
Report | Print
May 02, 2022 -

Eagle Buick GMC, Inc. responded

Jeff, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Eagle Buick-GMC Team

April 26, 2022

Excellent service…Scott is great in the service department. He is always olive and curtious and willing to help. More

by BLKQUEEN342003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott in Service, Steve Maiolo
Report | Print
Apr 27, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Eagle Buick-GMC Team

April 24, 2022

Had to return after to reset tire monitor, had a little trouble on the phone them saying it was not anything they fail to do or do right. More

by airmanc56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Martin
Report | Print
Apr 26, 2022 -

Eagle Buick GMC, Inc. responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Eagle Buick-GMC Team

April 22, 2022

In the process of getting my A/C serviced for complaint of “short cycling” (which wasn’t corrected) my car received minor front end damage. It took a week to get repaired at an off grounds collision shop. More

by Davevan
Recommend Dealer
No
Employees Worked With
Name unknown
Report | Print
Apr 26, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Eagle Buick-GMC Team

April 18, 2022

I brought my vehicle in at 8am which was my scheduled appointment time. At 3pm, I received a phone call from Eagle asking if I could wait until tomorrow for the mechanics to look at the vehicle. Why sche More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
Report | Print
Apr 22, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for bringing your concern to our attention, without it we do not have the opportunity to make positive changes. My apologies for the delay, we do certainly work very hard at getting every vehicle in, diagnosed and repaired in as timely a manner as possible. Many factors can affect the time it takes and delays do occur frequently, when they do we make every attempt to contact you as a customer as soon as possible. We sincerely value your time. When we book an appointment, just like at a Doctors office, your scheduled time is the time to meet with your Service advisor, and not necessarily the time work will begin on your vehicle. Some repairs or diagnoses take longer than others, just like with people at a hospital, we do not know what the cause of the concern is most times until you, or your vehicle in this case, are at our dealership and with the Technician. Also this occurs with vehicles that may have been ahead of you, taking longer than expected. Again, thank you for your feedback, we continue to seek new and better ways of improving your experience any time you come in, there will be delays at times and we will do all that we can to minimize the impact this creates for you. As a reminder, in efforts to make your service as convenient as possible, we offer a shuttle service within 10 miles of our dealership at no charge. We sincerely apologize for the delay and hope to service your vehicles for years to come. Jim

April 17, 2022

I have never had a bad experience with the service department. This is my third Buick I bought at Eagle Buick. A customer since about 2006. More

by jlingerfelt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Elsworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Martin, Steve Maiolo
Report | Print
Apr 19, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Eagle Buick-GMC Team

April 16, 2022

Always very professional and knowledgeable and get you in and out as fast as they can. More

by Connie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Maiolo
Report | Print
Apr 19, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Eagle Buick-GMC Team

April 12, 2022

I was a walk in and they took my car right away and fixed my problem and I was on my way. Thanks guys. More

by Joann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil *****, Jim Martin, Steve Maiolo
Report | Print
Apr 14, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Eagle Buick-GMC Team

April 07, 2022

After some initial issues, The Service department was able to fix a problem with trailer lights receptacle & topped off my Truck for the inconvenience. More

by G Ablard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Othouse
Other Employees : Mark Mileti, Jim Martin
Report | Print
Apr 08, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Eagle Buick-GMC Team

April 06, 2022

They were able to respond rapidly with a diagnosis and fix.. now I am writing this to satisfy the 15 word minimum for the bean counters. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Maiolo
Report | Print
Apr 08, 2022 -

Eagle Buick GMC, Inc. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Eagle Buick-GMC Team

1
...
89
90
91
...
152