Earnhardt Hyundai North Scottsdale

Sales person knew LITTLE about the car from the time we arrived at of the dealership. She said at the beginning that she was new at it, but was at a Lexus dealership previously. Was not at all knowledgeab arrived at of the dealership. She said at the beginning that she was new at it, but was at a Lexus dealership previously. Was not at all knowledgeable in product or forms that needed to be filled. Needed to call for assistance from anothers at each step in the process or showing of the vehicle. Further, have called dealership to speak to GM several times with no response. Attempted to use chat on dealer website to ask how to access survey and did not know answer to this very fundamental question. Did not respond at all. You have a great product, but like many dealerships don't truly know how to sell it. More

I dealt with Andrew via email and he was very nice and responsive. When we showed up at the dealership he was very nice and showed us the car and we fell in love with it. In the emails we sent back and fo responsive. When we showed up at the dealership he was very nice and showed us the car and we fell in love with it. In the emails we sent back and forth I explained our credit situation and that we had a trade in. I explained in detail about the trade and his exact words to me were "trucks are like gold up here" which lead me to believe we would get a good deal on our trade in. Once it was time to sit down and figure out the finance portion Ian Parker came over and began to ask us questions about our credit. I answered everything he asked about and let him know what monthly payment we were looking to stay around. He left and came back a few minutes later saying he got us a great deal. When he presented the offer it was 3x more than what I told him I wanted to pay. So again he left and came back saying he go us a better deal this time is was still twice as much as I wanted to pay and on top of that he was barely giving us anything for our trade. I told him I had gotten the truck appraised by our insurance company and they said it was worth a lot more than what you're willing to give us. In response Ian said then go sell it to your insurance company and bring me the cash. I was so angry and I told Ian several times you're not listening to me. He is a fast talker and sleazy finance person. I asked 3 times to see the numbers he was working with and each time he wouldn't do it. I believe he was being dishonest and taking us for a ride. I finally walked out because of how rude and disrespectful he was being. I also feel as if Andrew duped me with the talk of getting more for our trade. I will never recommend this dealership to anyone. They are terrible! More

My husband suggested that I go to Audi and Hyundai to check out a new car. I had driven a Volkswagen W12 Phaeton for 9 years. Audi literally gave me 20 min of their time with no test drive. I was trea check out a new car. I had driven a Volkswagen W12 Phaeton for 9 years. Audi literally gave me 20 min of their time with no test drive. I was treated like "oh, just another female looking at cars". I immediately headed to Earnhardt Hyundai North Scottsdale. Tristan Crook graciously greeted me and spent 1 1/2 hours answering all my questions, showing me all the features of the cars I liked and then I had a great test drive. I am now the proud owner of a 2014 Equus Ultimate. This Equus is so much fun to drive and people constantly stop me and ask me what kind of car I have. Tristan did his job, he did what any great salesman SHOULD do. He spent the time, treated his client with respect and made the decision easy for me. He also brought me my new Equus and we live approx. 45 min. away from the dealership. Thank you, Tristan, for selling me my Equus. Beth Moore More

We purchased a new Hyundai Santa Fe here, and the experience was excellent and the deal was very good. Tristan did an excellent job explaining the vehicle and working up the deal. experience was excellent and the deal was very good. Tristan did an excellent job explaining the vehicle and working up the deal. More