Earnhardt Hyundai North Scottsdale

My Genesis was picked up by Michael Smith the concierge that morning and left me a brand new Genesis G80 for a loaner. I am so pleased with my first service appointment and how smoothly everything went. that morning and left me a brand new Genesis G80 for a loaner. I am so pleased with my first service appointment and how smoothly everything went. More

I wanted to report the experience I had today at Earnhardt Hyundai at North Scottsdale because I am very upset and I value the Hyundai brand. I called the service department of Earnhardt Hyundai t Earnhardt Hyundai at North Scottsdale because I am very upset and I value the Hyundai brand. I called the service department of Earnhardt Hyundai to schedule an appointment for my first maintenance at 7500 miles. The lady who answered my call asked a few questions about if I bought the car from them or if this is my first service appointment with them. After I answered these questions the lady asked my name and as soon as I tell my name Yusuf, she said “I am so sorry we do not have any availability until march 28th, which is a month and a week from now. Of course it is completely understandable and possible to be booked up but, somehow I just felt the mean attitude in her voice when she told me that and I felt she just didn’t want to bother dealing with me. I think it was because I am not a native speaker and my name is not an American name. Anyway, then I called Chapman Hyundai, another dealership just 5 miles away from the Earnhardt, and they said they have availability as soon as tomorrow, the next day, and the next day… So I asked the lady at the Chapman about what I experienced today with Earnhardt and if it is really possible to not have any availability until the end of March. She said it seems very unlikely but didn’t want to say too much. Nevertheless, I scheduled my appointment for the next day at Chapman Hyundai. After I am done with these calls I talked to one of my friends about the talk I had with Earnhardt service department and he suggested him giving them a call since he is a native speaker and he planned to introduce himself with a common name “Sam”. In the talk he told the lady he owns the exact same car as me and he is also a first time customer as me. The lady told him that starting next tuesday being March 2nd they have many availabilities. He hang up saying he will be out of town at that date and he needs to reconsider the appointment date. At this point I understood that I was discriminated because I was not a native speaker and the worse is because my name was not an american name. This was the first time I experienced this feeling ever in my life and I can tell it feels terrible. I know 99.9% chance nothing is gonna happen but I am writing this email because I feel responsible. I want to do my part to prevent other people being exposed to this. More

Easy process. Jonathan was able to find me what I was looking for and the transaction was easy. Jonathan was able to find me what I was looking for and the transaction was easy. More

I was in last month for oil change & warranty work. Very nice waiting room, sometimes I stop by and just hang out. (That’s not true). No complaints about service - however, I am here to say your webpa Very nice waiting room, sometimes I stop by and just hang out. (That’s not true). No complaints about service - however, I am here to say your webpage that calculates tire prices doesn’t work. Or at least it doesn’t work with an iPad & I don’t have a Microsoft tool. More

Though somewhat difficult to reach by phone, Nazy was incredibly professional, friendly and efficient. The Genesis concierge was a real luxury and much appreciated. incredibly professional, friendly and efficient. The Genesis concierge was a real luxury and much appreciated. More

The genesis concierge service was so easy and convenient. Great customer service! Would definitely recommend. Great customer service! Would definitely recommend. More

Farid is the man! He took care of me from the moment I walked in and I look forward to purchasing through him in the future. He took care of me from the moment I walked in and I look forward to purchasing through him in the future. More

I had a great experience in purchasing my Hyundai Tucson. Brad was very thorough in explaining every step of the process to me. Once I decided on the Tucson he went above and beyond explaining all the bells Brad was very thorough in explaining every step of the process to me. Once I decided on the Tucson he went above and beyond explaining all the bells and whistles on it. Great service from Brad and the whole Earnhardt team. Thank you for the painless process of buying my first Hyundai. I love it! More

I tried to buy a car from them on the internet and they sold it out from under me. Even with an approved application and deposit. Do not trust these people, they are not honest. sold it out from under me. Even with an approved application and deposit. Do not trust these people, they are not honest. More

Hyundai issued an update to my 2017 Sonata's media system that crashed it. The service people were able to wipe the software, and reinstall it. The media system works just fine like it used to. that crashed it. The service people were able to wipe the software, and reinstall it. The media system works just fine like it used to. More