East Bay BMW

Very good customer service. Follow up and keeping me informed on status was great. Lease return process for was fairly simple. Service dept was excellent. informed on status was great. Lease return process for was fairly simple. Service dept was excellent. More

I was looking to place a factory order for a BMW X3 M40i and contacted several BMW dealers in the Bay Area that were rated well on DealerRater. Mark Trimbell from East Bay BMW was very responsive, more so t and contacted several BMW dealers in the Bay Area that were rated well on DealerRater. Mark Trimbell from East Bay BMW was very responsive, more so than the other dealers I contacted. He was very knowledgable about placing factory orders and did a great job walking me through what to expect. Pricing was fair and there were no shady fees tucked into the purchase. I found East Bay BMW to be honest, knowledgable, and friendly, and would highly recommend them. More

Great place, good customer service. There has been no delay. Bought the car with another dealer but would love to buy my next car with you! delay. Bought the car with another dealer but would love to buy my next car with you! More

Geoff was very pleasant to work with and got me in and out efficiently. Zachary also was quick and friendly in his service. Thank you. out efficiently. Zachary also was quick and friendly in his service. Thank you. More

My experience was amazing! Nicole was professional, knowledgeable, and friendly! All while creating a safe environment for me to make a decision. You won’t be disappointed with East Bay BMW! knowledgeable, and friendly! All while creating a safe environment for me to make a decision. You won’t be disappointed with East Bay BMW! More

East Bay BMW is by far one of the best in service levels and a trusted service provider. I trust them with my BMW for over 6 years and will continue to do so. and a trusted service provider. I trust them with my BMW for over 6 years and will continue to do so. More

Well informed and very satisfied. I am also advised that I should have a service check before my extended warranty expires in 1.5 years. I should have a service check before my extended warranty expires in 1.5 years. More

Most of my services at East Bay BMW were good and satisfactory, they works by the book and follow BMW's service specs. However, now I am having a hard time with the brakes service they have done to m satisfactory, they works by the book and follow BMW's service specs. However, now I am having a hard time with the brakes service they have done to my car for 2 times now within the last 2 years and with less than 50K miles. First time, we changed the original front and rear brakes at 73K & 80K and then was surprised to learn that I need another change of brakes at 100K (both front and rear). I argued that original factory brakes lasted for 73-80K, and now the replacement ones last only for 20K, something is wrong. Unfortunately, my argument didn't lead to anything other than frustration and anger. Now, and again after 24K miles at 124K, I am being told in my last service that my rear brakes are at min 3mm and need replacement. I am furious now that this can't be true. I don't think it is normal to replace brakes every year or every 20K like this. Something is wrong and I need more detailed review of the issue here. After the brakes service at 100K, I kept complaining about grinding and friction noise and felt something was not right. Here we are 24K miles later, and brakes need replacement. More

Ezequiel is fantastic. Efficient and honest and with me. I continue to go to east bay because of employees like Ezequiel. Look forward to seeing again! I continue to go to east bay because of employees like Ezequiel. Look forward to seeing again! More

Ezequiel Hernandez is the bomb. Needed to get my BMW Z4 serviced and he made it so easy and helped with everything possible under the sun. I will be coming back and will gladly recommend East Bay BMW to a serviced and he made it so easy and helped with everything possible under the sun. I will be coming back and will gladly recommend East Bay BMW to anyone needing service. More