East Hills Chrysler Jeep Dodge Ram SRT - Service Center

Yet another high recommendation for East Hills Chrysler Dodge. It was after 4pm when I ordered a part from the Parts Dept -- who apologized that it was not in stock -- and my phone rang the next morning a Dodge. It was after 4pm when I ordered a part from the Parts Dept -- who apologized that it was not in stock -- and my phone rang the next morning a little after 10... the part was in. Outstanding service -- thank you! ~ Judy Turek More

Thank you, Eric, for your outstanding customer service with regard to my 2010 Dodge Nitro. The friendly, comfortable atmosphere of your service department and staff make me sorry I didn't buy my vehicle with regard to my 2010 Dodge Nitro. The friendly, comfortable atmosphere of your service department and staff make me sorry I didn't buy my vehicle from East Hills Chrysler! The ease of accessing your location and extended hours are convenient; I wish I could continue to bring my truck to you for future service. I will certainly be recommending you to my Dodge and Chrysler friends. Many thanks for helping me with a difficult situation. Bet regards, ~ Judy Turek More

FROM THE PEOPLE WHO TAKE THE CAR FROM ME, TO THE SERVICE WRITER, TO THE YOUNG LADY WHO GETS THE LOANER CARS; THIS IS ONE PROFESSIONAL AND FRIENDLY GROUP OF PEOPLE. WELL DONE! WRITER, TO THE YOUNG LADY WHO GETS THE LOANER CARS; THIS IS ONE PROFESSIONAL AND FRIENDLY GROUP OF PEOPLE. WELL DONE! More

Very happy with this dealership and the employees. Polite and accommodating. Will definitely pass the word. A ***** (star) dealership. A friendly atmosphere and all employees always have a smile on their fac and accommodating. Will definitely pass the word. A ***** (star) dealership. A friendly atmosphere and all employees always have a smile on their face. Thank you East Hills More

I have recommended a number of people to Easthill jeep dealer and James Kropp they were all very pleased.Great job thanks to you all. dealer and James Kropp they were all very pleased.Great job thanks to you all. More

In the several years that I've owned my Jeep, I still continue to have it serviced at East Hills. In particular, I make sure that I see Mike Piscopo who after knowing me for a couple of years ensures all continue to have it serviced at East Hills. In particular, I make sure that I see Mike Piscopo who after knowing me for a couple of years ensures all of my requests are taken care of properly and goes out of his way to make my visit to the service department as pleasant as possible. More

I went to this dealership for basic service (L/O/F) and a speciality item (roof rack purchase and installation). The car needed additional service which I was past due on. Jon, the Service Advisor, did an speciality item (roof rack purchase and installation). The car needed additional service which I was past due on. Jon, the Service Advisor, did an excellent job is describing the additional services that the car needed and why they were necessary. He called me when he said he would, returned my calls to him promptly, and adapted to my schedule for when I needed the car ready by. Throughout the whole process, Jon was professional, courteous, and knowledgeable. I purchased the car from this dealership when it was new. I will buy my next new car at this dealership when I'm ready to trade up. All around excellent service More

I want to commend John and Steve from your service department and Dawn from your dealership. My mom had trouble with her 2009 Chrysler Town and Country in the beginning of August. She is ill and the department and Dawn from your dealership. My mom had trouble with her 2009 Chrysler Town and Country in the beginning of August. She is ill and the car (14,000 miles) would not start. Steve had it picked up, repaired and brought back to my mom's house since she was in the hospital. I decided to use her car last week. I left my Tahoe at her house in Carle Place and drove her Town and Coutry back home to Mamaroneck (Westchester County). The next day (Wednesday, August 29th) I went to use it and it was dead again ( lights all worked but would not turn over). I called John who suggested calling Roadside Assistance and have it towed to nearest dealer. When I called Larchmont Jeep to give them heads up that the car would be towed there, the service manager (also named John) was the NASTIEST person I ever spoke to. He flat out told me not to have the car towed to his lot - he would not accept it. I called John (East Hills) back and he said not to worry - the tow truck driver would have made arrangements to deliver the car to a dealer who would accept it. Then roadside showed up and the driver was disgusting - he told me he was taking the car to Larchmont and leaving it there - I told him they would not accept it and he got in the towtruck and just left-wighout so much as a word. I called back East Hills and spoke to Dawn. She told me to call back Roadside Assistance and relate the story to them, and in the meanime, she would approve them to tow the truck to East Hills. The 2nd towtruck driver was perfect, loaded the vehicle and delivered it to Long Island. John (East Hills) replaced the defective starter and delivered the car back to my mom's house in Carle Place withing a day. East Hills was more than accomodating and on top of their supberb service, extremely nice about the whole debacle. Larchmont was HORRIBLE! More

I am writing with regards to my 2004 Grand Cherokee Limited that was purchased and serviced at East Hills. I would like to say that in all of my years and 12+ experiences purchasing and servicing vehic Limited that was purchased and serviced at East Hills. I would like to say that in all of my years and 12+ experiences purchasing and servicing vehicles I have NEVER received such atrocious customer service from a service department, nor a vehicle that has experienced this many problems in 3 months and under 3,000 miles; it's ridiculous. This vehicle was sold to us under that guise that it had been serviced and was safe to drive, it has been anything but; though the sales and finance department could not have been more helpful to unload this truck from their lot at the time of the sale. Again, in the short 3 months and less than 3k mies that we have owned this vehicle we have: -A leaking transmission (our own mechanic tells us the proper gasket was never used) -A hard shifting transmission (most likely the result of the above) -A shorted out driver's door causing the power options to fail (repaired at the dealer) -A failing climate control system (to which the dealer claims we will have to pay for) -A leaking/failing power steering pump (somehow completely overlooked during their last service "safety check") -Four blown and leaking shocks -Loose suspension components causing a squeak that would drive any sane person to the brink. I have had 20 year old cars with 200k miles with less issues and better quality than this truck. It is completely unacceptable to me that this dealer A) sold us a vehicle with these existing issues; B) Have the gall to charge us a diagnostic fee to look at the truck a second time after they had just seen it a few weeks ago C) Failed to notice the leaking steering components despite the service representatives claim that they check the steering for safety issues under their safety check; and D) Have done nothing to make the situation right or even treat us with respect, courtesy, and like a customer that just spent hard-earned money at their business. To add insult to injury, they convinced us to purchase an extended warranty on the truck,which as far as I can tell, was a completely useless product sold as a means to make their profit margin larger on the truck. Upon our last visit, we witnessed 2 other customers storm out of the dealerships service area after unsatisfactory discussions with the service representatives. Clearly not a good sign as you're about to hand over your vehicle for what will probably be another frustrating experience. If we could turn back time and take back our 2002 Xterra with 130k miles (that never gave us a single problem) and to have never met these crooks, that would be a dream come true. More

Brought a new Jeep in for oil change, problem with Driver side window, FM radio reception stopped working a couple of months after we purchased the Overland (purchase date 9/2011),12 month Sirius free contr side window, FM radio reception stopped working a couple of months after we purchased the Overland (purchase date 9/2011),12 month Sirius free contract only lasting 3.5 months, potential oil leak. . Free Sirius radio was turned off less than 4 months from purchase date (turned off 1/3/2012). Sirius told me that East Hills had to renew the contract as it had a 12 month contract that started 1/3/2011. Steve Osorio was my assigned Service Advisor and that was the start of my problem. He stated they upgraded the radio and he PERSONALLY checked it to make sure it was operating as it was supposed to be (FM radio operating) and there was not any static. Didn't even make it out of the parking lot and the radio was not working. Steve also told me that I can have free Sirius until 7/23 and at that time we personally would have to arrange something with Sirius to continue the service (12 month Sirius contract was not honored by the dealership). Steve PERSONALLY verified that my oil was not leaking and was I sure no one else parked in my garage spot. In fact he asked me this same question 4 times. I guess he thought I would change my answer? My question is, did he PERSONALLY check my oil leak the same way he PERSONALLY verified there was no static with the radio? I had to bring the car back in to have them check the radio again and unfortunately was stuck with Steve Osorio who concocted a story that they were working with Jeep corporate as the issue with the radio was something they have never seen before and my radio might need to be replaced. He said it was a PROCESS and could take some time working with Jeep Corporate. They kept my care while the PROCESS was ongoing. 2 days later he called me and said my antenna was missing and that was the problem. (The location of the antenna is on the roof of the car). I was told that the replacement of the antenna would not be covered under warranty. Steve then asked if I ever went to a car wash. I replied my kids wash my car, but honestly, the car might have gone to a car wash. Steve then told me that the car wash probably broke off the antenna. Wouldn't you assume the Service Advisor would have PERSONALLY checked the antenna first since there was no reception? As well, I guess per Steve's ingenious analysis, Chrysler Jeep telling there owners that no Jeep Grand Cherokee should ever go to a car wash? I ask that as that was the impression I took away with Steve's comment. A bit absurd, no? I can't judge the other Service Advisors as this was our one and only experience with Service at East Hills Jeep. there.I do recommend that if you go there for service, do yourself a favor and refuse that Steve Osorio be assigned to you. Certainly, Steve's lack of honesty and basic intelligence suggests to me he should consider another profession. More