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Eastchester Chrysler Jeep Dodge Ram
Bronx, NY
6,194 Reviews
Are you ready to experience that "new car smell?" Does one of our pre-owned inventory strike the perfect chord? Make Eastchester Chrysler Jeep Dodge Ram your trusted dealership for new and used cars, trucks and SUVs as well as auto financing, parts and service options in Bronx. Our greater New York City area dealership is here to serve drivers like you and we're focused on your satisfaction. Eastchester ...
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Today:Open today 9:00 AM - 7:00 PM
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 6,194 reviews
July 20, 2018
Most helpful and thorough service center. The gentleman that checks you in to have service done on your vehicle is great, is customer service skills are impeccable. The staff that does the pap The gentleman that checks you in to have service done on your vehicle is great, is customer service skills are impeccable. The staff that does the paperwork to get service started on your vehicle are wonderful as well. The guys that work on your vehicle know what they’re doing. My vehicle will feel out of sink when I pull in but when I leave I am confident in the feel of my vehicle and the service that was done. The mechanics are really really good at what they do. Overall I am always confident that my vehicle is at its best performance when the wonderful guys there have finished service on it. Thank you! More
by Jen
Verified CustomerEmployees Worked With
Other Employees :
The gentleman that checks you in for service as well. , Yasmin Henry, Kayla Benitez
July 19, 2018
Best service center on the east coast Brought my 2017 Jeep Wrangler in to eastchester after riverdale jeep couldn’t find the issue...The service advisor went above and beyond to make sure Brought my 2017 Jeep Wrangler in to eastchester after riverdale jeep couldn’t find the issue...The service advisor went above and beyond to make sure my vehicle was fixed even though I didn’t have an appointment...would never take my car anywhere else but eastchester Jeep...Maggie was my service advisor nothing but great things to say about her and her customer service More
by BRETTQ7
Employees Worked With
July 19, 2018
Car purchase and service I went in for my first car purchase and it went smoothly. I go in for a scheduled service to my car and it went even more smoothly. Thanks to the grea I went in for my first car purchase and it went smoothly. I go in for a scheduled service to my car and it went even more smoothly. Thanks to the great personnel at Eastchester. Most recently, Kayla was the point person for my service and she did an amazing job at streamlining all of my car's service needs. My car has been my investment for my career and Eastchester has helped make that a possibility. More
by mmartinez314
Employees Worked With
Kayla Benitez
July 18, 2018
Timely I did a walk in and I was seen for more than one item and didn’t have to schedule an appointment to deal with my car problems. Thanks to Maggie my ser I did a walk in and I was seen for more than one item and didn’t have to schedule an appointment to deal with my car problems. Thanks to Maggie my service rep. More
by medicaidsvg
July 17, 2018
Recall Update Easy to set up appointment and waiting time for service is accurate. Great service overall as always. Costumer service is always friendly. Great servi Easy to set up appointment and waiting time for service is accurate. Great service overall as always. Costumer service is always friendly. Great service overall as always. More
by ing.luisnunez7
Employees Worked With
July 17, 2018
Customer service. The young lady that was helping at the desk I believe by the name of Kayla, horrible customer service did not greet. Although the gentleman that wor The young lady that was helping at the desk I believe by the name of Kayla, horrible customer service did not greet. Although the gentleman that worked on my car was very polite and nice More
by JENNIFELIPEE
Employees Worked With
Kayla Benitez
July 17, 2018
Excelent customer service. My eervice advisor was suoer freindly and very helpful. Im 100 percent satisfied with this dealership. Wont take my vehicle anywhere customer service. My eervice advisor was suoer freindly and very helpful. Im 100 percent satisfied with this dealership. Wont take my vehicle anywhere else More
by MORALESR84
Employees Worked With
Yasmin Henry
July 16, 2018
Prompt and efficient Made appointment in advance and despite them initially not knowing, they honored the appointment performed the service and got me out on time as promi Made appointment in advance and despite them initially not knowing, they honored the appointment performed the service and got me out on time as promised. Excellent! More
by mminker
Employees Worked With
Ricky in Express Service
July 14, 2018
I WOULD GREATLY APPRECIATE CALL FROM MGMT/ OWNER I PURCHASED A 2016 PORSCHE CAYENNE WITH 55K MILES ON 07/01/2018. SOMETIME DURING THE FIRST WEEK I FELT A BUCKING/HESITATION FROM 0-25 MPH. BROUG I PURCHASED A 2016 PORSCHE CAYENNE WITH 55K MILES ON 07/01/2018. SOMETIME DURING THE FIRST WEEK I FELT A BUCKING/HESITATION FROM 0-25 MPH. BROUGHT IT TO SERVICE AND ROB FROM SERVICE TEST DROVE CAR AND AGREED AND COMMENTED POSSIBLE TRANSMISSION. I WAS INFORMED IT WOULD BE BEST TO HAVE PORSCHE DEALERSHIP SERVICE CAR. APPT IS MADE FOR 07/25/2018( EARLIEST TIME AVAILABLE) THERE IS DISCREPANCY AS TO WHETHER TRANSMISSION IS COVERED AND IF THERE IS ANY WARRANTY AT ALL. THERE WILL BE A FEE OF $320 FOR TWO HOUR DIAGNOSTICS THAT PORSCHE DEALER WILL EXPECT FROM ME. DURING THIS TIME IT HAS BEEN VERY CHALLENGING TO CONTACT AND RECEIVE RETURNED PHONE CALLS FROM HECTOR IN SALES AND ROB IN SERVICE. I HAVE HAD TO CHASE/MAKE MULTIPLE CALLS TO GET A HOLD OF SOMEONE IN BETWEEN SEEING MY PATIENTS DURING THE DAY. ROB CONTACTED ME TODAY AND INFORMED ME THAT HIS MANAGER HAS HAD SEVERAL CAYENNE ND THEY ARE VERY SENSITIVE VEHICLES AND ITS JUST GETTING USED TO MY DRIVING STYLE. DOES HE REALLY THINK I AM THAT GULLIBLE????? I HAVE TEXTED HECTOR ALSO MULTIPLE TIMES AND DO NOT GET ANY RESPONSE. I HAVE DONE SOME RESEARCH AND HAVE NOTICED THAT THIS DEALERSHIP HAS A SCORE OF F FROM BBB AND MANY NEGATIVE SALES REVIEWS ON YELP. I SHOULD HAVE DONE MY RESEARCH PRIOR. MY CONCERN IS THAT I AM POSSIBLY DOING MORE DAMAGE TO THE CAR UNTIL I HAVE MY DIAGNOSTIC APPT. BUT ROB SAYS I WOULDNT WORRY. MY OTHER ISSUE/CONCERN IS IF PORSCHE SAYS MY CAR NEEDS SERVICE AND THERE IS A WARRANTY ISSUE , WHO IS PAYING FOR THIS? SO THE BOTTOM LINE IS I FEEL LIKE I AM GETTING THE RUN AROUND. I WOULD HOPEFULLY THE RESOLUTION IS SMOOTH AND DOES NOT HAVE TO ESCALATE. CHASING SALES AND SERVICE IS NOT GOOD BUSINESS. AS TITLE OF MY REVIEW STATES, I WOULD GREATLY APPRECIATE CALL FROM MGMT/ OWNERSHIP TO DISCUSS MY CONCERNS/ISSUES AS THEY COMPREHEND CUSTOMER SERVICE. YOUR ANTICIPATED COOPERATION IS GREATLY APPRECIATED THIS REVIEW HAS SPARKED A PHONE CALL FROM MARC LAMASSA. I EXPLAINED THE SITUATION AT HAND AND HAD A GOOD CONVERSATION WITH HIM. HE CALLED ME WHILE HE IS ON VACATION WITH HIS FAMILY AND PROMISED THE DIAGNOSTIC FEE WILL BE TAKEN CARE OF. I AM CAUTIOUSLY OPTIMISTIC THAT THE DEALERSHIP WILL CONVERT ME TO GIVE A FIVE STAR RATING THANK YOU PETER More
by plucchese616
July 14, 2018
Fast and Very Professional Service everything was explained clearly and the wait wasn't to long considering the high amount of car there for service. everything was explained clearly and the wait wasn't to long considering the high amount of car there for service. More
by switchalloy
