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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,683 Reviews
Call Service Center (877) 983-7766

3,683 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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November 27, 2021

Best service center. All of my concerns were taken care of in the first visit. Frank, Rob, and Kelvin are a great team and I highly recommend them for your service needs More

by MLAMASSA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Mooloo, Rob Aristy
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Nov 29, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We're glad we could assist, and we appreciate the recommendation! Thank you for sharing and for being an Eastchester Chrysler Jeep Dodge Ram client. Till next time!

November 27, 2021

Quality service that not only exceed expectations but make you want to continue business relations More

by mrwood8627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy
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Nov 29, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We're glad our team inspires your confidence and loyal business! Thank you for the excellent review - everyone here at Eastchester Chrysler Jeep Dodge Ram appreciates the kind words. Take care!

November 25, 2021

I love to get my Jeep serviced by Eastchester Chrysler Jeep Dodge Ram in Bronx,New York. More

by vilellasantos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
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Nov 29, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We're glad you enjoy doing business with the Eastchester Chrysler Jeep Dodge Ram team! Thank you for being our client and for taking the time to share. Be well!

November 25, 2021

I had my oil changed and inspection done at Eastchester Chrysler Dodge Ram. Sammy was great. Thanks! More

by brianmayers.np
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
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Nov 29, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We're glad we could be of service, Brian! Thank you for the excellent review and for trusting Eastchester Chrysler Jeep Dodge Ram with your vehicle's care!

November 25, 2021

There was very little communication from the service department about when my car would be ready. It spent over a week in the shop fixing a radiator fan. My other concerns weren't even addressed. More

by msilvester00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosemary
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Dec 10, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Your feedback is disappointing and it's hard to hear that your experience with us didn't go as seamlessly as we expect. We sincerely apologize for any lack of communication on our end and will make a note to address this situation with the entire staff. In the meantime, we would be grateful for a chance to make things right. Would you please give us a call so we can make sure your concerns are properly taken care of? Thank you, Customer Care Team – (877)-811-9330

November 25, 2021

Ricky and Eastchester Jeep always displays Excellent customer service. Always professional and explains the service in great detail. More

by danceys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky, Rob Aristy, Kayla Benitez
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Nov 29, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking time to post a review about Ricky and our Eastchester Chrysler Jeep Dodge Ram team! We are happy to hear you can count on us for great service, every visit. Enjoy your week!

November 24, 2021

The staff are very friendly and helpful. They make you feel welcome. They seem to be concerned More

by WILFREDOSEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rashad roper
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Nov 29, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We genuinely are concerned with meeting all of your needs, Wilfred! We're so pleased to hear that our team's friendly and welcoming care means so much when you visit Eastchester Chrysler Jeep Dodge Ram, and we hope this type of customer-focused service will have you returning for all your automotive needs in the future!

November 24, 2021

Everybody’s dealership is a crook they tried to charge me $8000 over the buyout of my car I will never go back to that place again nor will I buy another Chrysler car again because of my experience More

by Ucanseme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Couvertier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Nunez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We strive to provide straightforward service and a great value to our customers and we are very disappointed that we left you with the wrong impression. We are sorry for the frustration and we would appreciate the opportunity to speak with you and see if there is anything we can do to improve your experience. Thank you, Kim Spencer - Customer Experience Coordinator - 718-547-5500 ext 436

Dec 09, 2021 -

Ucanseme responded

No Never will I give u a second change that’s hole day of my life I’ll never get back I called a week before I made an appointment I got up at 4 AM to drive from Staten Island to the Bronx the guy on the phone told me no problem come on down be here at 7am will take care of you biggest mistake I’m done I’m writing a letter to Chrysler. You also messed with my fuses and did something to my stereo system now it keeps glitching on and off as I drive so now I have to deal with that . I do expect my hundred dollars that you charge me for an oil change refunded to meet immediately. And I’m not going to stop here Your dealship tryed to hustle me. Thank God I called Chrysler when I was there and they told me to leave that place immediately 8000 over my buy out price is ridiculous just leave . So I tried and it took them 40 minutes to get my truck ask me to wait outside In the freezing cold that was the last straw.

Jan 03, 2022 -

Eastchester Chrysler Jeep Dodge Ram responded

I'm sorry that we lost your business. Due to inventory shortages, market-adjusted pricing is the norm in all dealerships at this point. We sincerely apologize for any inconvenience caused. Symone Ellison - Customer Success Specialist - (877)-811-9330

November 24, 2021

Great service. Maggie helped explain what was going on with my car and helped to make sure all my issues were resolved. My car was also finished same day ! More

by alahna.brown40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Alahna - It's great to hear that Maggie ensured all of your concerns were addressed in a timely manner. Thank you for stopping by to post a review! All of us at Eastchester Chrysler Jeep Dodge Ram appreciate your support.

November 24, 2021

These guys are great!Super attentive and helpful.Great These guys are great! Super attentive and helpful. Great job all the way around. See you soon. More

by RICHDGEE71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks so much for choosing Eastchester Chrysler Jeep Dodge Ram!

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