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Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,689 Reviews

3,689 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

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March 11, 2021

Great experience! starting with Mr.Day, he was very pleasant and inviting, he brought an extra presence to show me that my car would be handled with care! Kevin was very helpful and sincere and assured More

by TERRYPROFESSION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Day
Mar 11, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to review us, Terry! We appreciate your business and are happy to hear that you had such a fantastic experience working with Kevin. Drive safely, and we hope to see you back at Eastchester Chrysler Jeep Dodge Ram next time!

May 05, 2022 -

TERRYPROFESSION responded

This will be my last time coming to this specific dealership! Everytime I come here I am being ripped off! I always come for a regular oil change every few months/3000 miles. Anytime I drop my car off I always get a call a few minutes later saying that I need something done and the bill always comes up to $500 or more. When I retrieve this phone call I always agree for the maintenance guy to continue with whatever service my car needs. I feel that they do this to certain customers especially if they’re female to try to get over, and get more money out of us. If I decline for them to continue the service they always get an attitude with me and hang up the phone. This is very unprofessional and very rude. I had a guy help me name Jerry he was very nice at first, then because I denied the extra service for them to change certain fluids which is a ridiculous price of two to $300, he had me wait when I was already called a half an hour before stating that my car was ready! He had me stand and wait by the desk while he was on the phone when he was not on the phone originally when I approached him and he said I have to wait when my bill was already on his desk! Proper customer service if there is a client in front of you you attend to them first and you don’t just come out of nowhere and make a phone call and have them wait, because they denied extra service. I’d rather pay a toll and go to Jersey because the guys at Dodge Jeep ram in Jersey are way more professional and they don’t try to be greedy for money. Honesty will get someone along way not greed!

March 10, 2021

Good morning! He was professional. Knows his work. Good morning! He was professional. Knows his work. Communicates well with customers. Did an awesome job. I will recommend him to family and friends More

by GRANTDAVINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Aristy
Mar 10, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for recommending Eastchester Chrysler Jeep Dodge Ram! We love to hear that you are satisfied with our service and appreciate you trusting us with your vehicle. Hope to see you next time!

March 10, 2021

Everything I asked for got done and the price wasn't that bad. Can not say anything bad about Kevin Marciano in service one of the best guys there. More

by pd1306
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We are thrilled to read your positive review of Kevin and the team! Thank you for choosing Eastchester Chrysler Jeep Dodge Ram for your service needs. Safe travels until we see you next!

March 10, 2021

Ricky was amazing with our service i appreciated that he help us with the dodge Caravan airbag that was a recall and it went good More

by elchulo139
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

We are so happy we could help! Thank you for trusting Ricky and the team with your business and your vehicle. See you next time at Eastchester Chrysler Jeep Dodge Ram!

March 09, 2021

Maggie was an excellent service rep who was very knowledgeable and helpful with our recall she called promptly after completion of work. She was very courteous and pleasant More

by SWDZIEDZIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the great review! We are very proud to have earned your business and happy to hear that you are so confident in Maggie to get the job done. Drive safely, and we hope to see you again at Eastchester Chrysler Jeep Dodge Ram!

March 09, 2021

Got home to double check the light bulb replacement and found the cap seating aside and the bulb loose. I paid around $ 86 and I did half the job myself. More

by mar1023us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Apr 06, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

This doesn't sound like the exceptional service we pride ourselves on here, and I'm disappointed to see this review. I will be sure to share this feedback with my team to ensure we improve our attentiveness going forward. I would also like to speak with you directly about what happened and see what we can do to earn back your trust. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

March 08, 2021

Went in for recall service work needed I waited for parts to be delivered.. Service advisor was very professional and understanding. Very knowledgeable and patient. He got it done. Awesome 👌............... More

by cesarb14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Beleno
Mar 08, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for trusting the Eastchester Chrysler Jeep Dodge Ram team to get the job done right! We appreciate your business and hope to welcome you back for your future service needs.

Mar 08, 2021 -

cesarb14 responded

Service advisor Ricky was great. Thank you

March 08, 2021

I love this dealer, is perfect, the best dealer, it's like a family, I'm 6 years old here with this place and they treat me like a family More

by fausto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Marciano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dayka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy, Kayla Benitez
Mar 08, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to review us! We are proud to have earned your business over the years and happy to hear that you are so confident in our team to get the job done. Drive safely, and we hope to see you again at Eastchester Chrysler Jeep Dodge Ram!

March 08, 2021

Very helpful service. Thanks for taking good care of the vehicle while it was being serviced. I would return so thank you again for your help. More

by BETHNSAN
Recommend Dealer
Yes
Employees Worked With
Rosemary Aviles
Mar 08, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

It was our pleasure to assist you here at Eastchester Chrysler Jeep Dodge Ram! Thank you for your business and kind review of our team. We hope to welcome you back for your future service needs!

March 08, 2021

I avoid coming to this dealership as much as possible. The service department customer service is terrible and so are the service advisors. My recent visit was with Ricky and he was very friendly and help More

by JHAELRODRIGUEZ18
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Maggie Matir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Eastchester Chrysler Jeep Dodge Ram responded

This is a concerning review to read. While I am pleased to hear that you had a better experience with Ricky during your most recent visit, I'm disappointed that we haven't always left you with that same positive impression. I will be sure to share this feedback with my team, and we will work to improve our process going forward. We look forward to the next opportunity to impress you, and if there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

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