Back

Eastchester Chrysler Jeep Dodge Ram - Service Center

Bronx, NY

4.4
3,689 Reviews

3,689 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center

Sort by
January 10, 2020

Quick service, nice center. Eastchester Dodge took my vehicle in for service even though I did not buy my car from them. They treated me with respect and kindness. I am very a More

by mrhrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I donot remember the service writer but I know that it was a female.
Jan 10, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the five stars! We strive to treat all our customers with kindness and respect here at Eastchester Chrysler Jeep Dodge Ram, and it means a lot to know that we lived up to our values. We look forward to working with you again!

January 09, 2020

Vincent Nesci listen to my complaint and waisted no time although i didn't have an appointment ahead of time. My issue with my 2019 jeep grandcherokee was resolved in a timely manner. More

by Desried03
Recommend Dealer
Yes
Employees Worked With
Vincent Nesci
Jan 10, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

It's great to hear that Vincent could assist with your concerns and get you back on the road quickly. Thank you for trusting us with your 2019 Jeep Grand Cherokee! If any future issues should arise, the Eastchester Chrysler Jeep Dodge Ram team will be here to help.

January 08, 2020

Wonderful service helped me with all my needs with my vehicle. I came in for service initially thinking something was wrong with my vehicle but with the expertise help I received the staff was able to he More

by henryjackson4131
Recommend Dealer
Yes
Employees Worked With
Frank Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy
Jan 09, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Henry - It's great to hear that our team could address your concerns so you can feel confident out on the roads. Thank you very much for choosing Eastchester Chrysler Jeep Dodge Ram! We appreciate your business and wonderful review.

January 04, 2020

Simply the best Maggie was extremely helpful and make sure all my services were done as quick as possible. She also helped me fixed problems I didnt even know I had. More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Matir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Hi Jay - We love to hear that Maggie helped address all of your concerns so you can feel confident out on the road! Thank you so much for trusting your vehicle with us. If any future issues should arise, the team at Eastchester Chrysler Jeep Dodge Ram will be here to help.

January 02, 2020

Service Center Review Only...Save Yourself! Just speaking of the service center... I’m assuming they performed the service of the vehicle when received onsite, they did the bare minimum, handing More

by Holmique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla Benitez
Jan 17, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Our customers' safety is our highest priority so this is concerning feedback to receive. I certainly need to look into this situation, but without further information I won't be able to do so. Would you please contact me at your earliest convenience? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

December 31, 2019

The worst I've ever been treated I had too bring truck back because of faulty engine in truck that I bought which is a safety hazard of this engine fails and it's a joke to them More

by timothy_courtney@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

This does not sound like the level of service I expect from my team. If there was a miscommunication or a mistake made, I'd like to see what I can do to make it right. I will look up your information to see if I can get in touch with you, but please feel free to call me directly. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

Jan 02, 2020 -

timothy_courtney@yahoo.com responded

I was very upset finding out the new truck sold to me had a faulty engine from the factory engine faulty safety hazard if engine fails no brakes and no steering so I feel it was sold to me used because it had 21miles on the odometer. There is nothing this racist dealership can do I asked the to take back the truck and switch with another truck of the same value and then I was given a song and dance so. So I am not happy Chrysler makes junk and the dealership sells it .

December 30, 2019

great Great all around experience, Kayla was very helpful , updated me in the loop on what was going on at all times. Has great commination skills. More

by dean.carbonaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Dec 30, 2019 -

Eastchester Chrysler Jeep Dodge Ram responded

Dean, thank you for the 5-star review! We are happy to hear that Kayla took good care of you. Providing our customers with helpful service is our top priority at Eastchester Chrysler Jeep Dodge Ram, and we are pleased to know that we hit the mark. We look forward to your next visit!

December 30, 2019

Oil change and rear defogger evaluation Quick and easy experience. Just waiting on a call back to change my rear window. Pleased with the customer service and would come back again. More

by bully_layla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Dec 30, 2019 -

Eastchester Chrysler Jeep Dodge Ram responded

Quick and easy, it does not get much better than that! Thanks for the review. We look forward to having you back at Eastchester Chrysler Jeep Dodge Ram.

December 30, 2019

appt. was useless Had trouble with U-connect nav., dropped it off for updates. Paid $125.00. Picked up the T & C mini van and all it kept displaying was "LOADING MAPS" More

by sammy48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maggie Matir
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Aristy
Jan 17, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

Sammy - I'm very sorry to hear that you're still experiencing issues with your vehicle. It sounds like there may have been a miscommunication here and I'd like to help straighten things out. I can't locate your contact information from this review, so would you please call me when you get the chance? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

December 27, 2019

Good service service was good could use some improvements but over all good . It took 4 hours . Then when I got the car they forgot to replace nys inspection More

by ECALDERON247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vinnie
Jan 02, 2020 -

Eastchester Chrysler Jeep Dodge Ram responded

I'm happy to hear that overall you're a satisfied customer! I do apologize for the delays here and for overlooking your sticker. Please give me a call if there is anything I can do to assist you. Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

...
251
...