Eastchester Chrysler Jeep Dodge Ram - Service Center

Amazing Maggie was very Professional and HONEST from the moment I walked in until repairs was completed. Her LOYALTY to me and the company won’t go unnoticed. Maggie was very Professional and HONEST from the moment I walked in until repairs was completed. Her LOYALTY to me and the company won’t go unnoticed. Thank you Margaret Ann martir I will definitely be coming back. More

If it isn't one thing it's another Went in for an oil change and to voice a concern about my gas tank. Upon the completion of my oil change noticed my tire had low pressure. Told drive Went in for an oil change and to voice a concern about my gas tank. Upon the completion of my oil change noticed my tire had low pressure. Told drive it a few minutes, computer may need to reset. Tire pressure went even lower. Took it right back to Jeep. They check tire and could not find anything so refilled tire with air. Upon leaving noticed that my check engine light is on. Jeep now hooks up my car to get a code. They now say there may be a problem with my gas pump which is causing my check engine light to engage. More

Incompetent and unprofessional--my issue is STILL unresolved I'm deeply frustrated by the amount of time I've had to waste at the Eastchester Chrysler Jeep Dodge Ram to service a recall. We scheduled the repair I'm deeply frustrated by the amount of time I've had to waste at the Eastchester Chrysler Jeep Dodge Ram to service a recall. We scheduled the repair on August 14 for it to be taken care of on August 21, only to bring the vehicle in and have it returned to us without this particular recall being addressed because the dealership reported they needed to order parts. That's why we scheduled the appointment to begin with: so you can order the parts IN ADVANCE. Duh. It's a recall. You know what parts you need. You don't need to analyze the vehicle first. Great. Strike one. I would have gotten over it if that was the ONLY issue. Except it wasn't. After confirming the recall part was in via Chrysler Cares (as well as a latch we needed due to breakage under warranty for another repair--which was a separate issue in itself, since the dealership almost claimed this wasn't a warranty repair and wanted us to pay $300+tax for it), we scheduled these two repairs, one for the latch and the other for the recall, for September 13. To ensure we were going to address BOTH ISSUES, we called yet again to confirm the availability of the parts they already told us were in, to which we were told we'd get a call back if the parts weren't in. Of course, no call back. We showed up on September 13, and they addressed the latch, but NOT the recall. Are you serious? You now wasted two full days for us, and we called many times to confirm, were told from corporate that the parts were in, and additionally, sent emails to confirm the recall would be addressed. No one responded, and when we called asking on September 16 what happened, were told the parts for the recall weren't in--except we were told on August 28 that they were! Must have been given to another customer, I guess. Strikes two and three. (To be clear: this wasn't raised on September 13 when we picked up the car because I was out of town and a family member dropped off/picked up the vehicle. He trusted the process, but we now know that he shouldn't have.) On September 16 in the early morning I spoke with a rep and was transferred to a voicemail. I then asked for a call back to explain to me why there was no recall addressed - but nope, that hasn't happened and it's nearly three business days later. I'm so disappointed in this experience and likely won't be back. Corporate claims that they told her that the part wasn't in. Really? The person I worked with beforehand in corporate confirmed it was. I can't tell you how many times we called Chrysler asking for updates and never getting a call back. I never got a single call back... EVER. What a joke. I'm so surprised that no one else is writing so negatively about what appears to be a super incompetent dealership. I can't imagine that my issue was that complicated that it required the ball to be dropped so many times. And you'd think that was it, but having spent 2-3 hours total on the phone with corporate to resolve the warranty coverage matter was a separate nightmare that I barely even put in this review. More

Pleasant service specialist well spoken and professional Great! Was impressed how knowledgeable service specialist was about my car. Car was serviced and ready in allotted time frame. Received service with a Great! Was impressed how knowledgeable service specialist was about my car. Car was serviced and ready in allotted time frame. Received service with a smile. More

No courtesy to call or return phone calls and messages The dealer kept my car for 5 day. The service person didnt communicate effectively. I called 21 times after waiting for information about my car. Nobo The dealer kept my car for 5 day. The service person didnt communicate effectively. I called 21 times after waiting for information about my car. Nobofy called me back after leaving voice messages. I called the manager, left a message nobofy retuned my call. When finally the service person picked up the call i told her to fix my car who never told me the final. Thank god I asked, otherwise I would be paid too much money. More

Great customer service Great team great customer service Robert was excellent would definitely come back to do my service with you guys in the future and would also recommen Great team great customer service Robert was excellent would definitely come back to do my service with you guys in the future and would also recommend you More

Fast and good service I usually get my Wrangler service here , peace on mind, trying to fixed it some where else is a waist of time and money . Thanks I usually get my Wrangler service here , peace on mind, trying to fixed it some where else is a waist of time and money . Thanks More

Great The people were very courteous. They helped me immediately and helped me with everything. I would recommend this place for not only every service but The people were very courteous. They helped me immediately and helped me with everything. I would recommend this place for not only every service but all sales. More

Great customer service Attendant was knowledgeable and very helpful in advising for future services. Looking forward to continued business with the dealership. Always good Attendant was knowledgeable and very helpful in advising for future services. Looking forward to continued business with the dealership. Always good to understand the contracts being offered. More

Service Department You’ll have a great service department they treat you like you’re a champ and they always take care me when I come there You’ll have a great service department they treat you like you’re a champ and they always take care me when I come there More