Ed Martin Buick GMC - Service Center

Highly recommend!! From the moment I talked with Jon on the phone about my situation to the point of the final paperwork getting signed, I was treated with the utmost re From the moment I talked with Jon on the phone about my situation to the point of the final paperwork getting signed, I was treated with the utmost respect and friendliness I have ever been given at a dealership. I was trying to sell my vehicle to help pay off student loans faster and he walked me through every option that I had and explained what each one would end with. In the end, I decided to just sell instead of trade, and they gave me more than KBB value. I will definitely go back when I am in need of buying another vehicle. More

Great Customer Service!!! We've been customers since 2012 when we bought our new car. Since then we have also bout 2 used vehicles. The staff is focused on customer service. We've been customers since 2012 when we bought our new car. Since then we have also bout 2 used vehicles. The staff is focused on customer service. The service department staff if professional and friendly. More

I wouldn’t go anywhere else Every aspect of my ten year relationship with Ed Martin Buick has been excellent. I leased three La Cross’ from Dennis McNamera—and bought the third o Every aspect of my ten year relationship with Ed Martin Buick has been excellent. I leased three La Cross’ from Dennis McNamera—and bought the third one recently. Dennis stays in touch just the right amount. The Service Department knows my name, welcomes me and finishes on time. I frequently wait for my car in their lovely and comfortable waiting room. I get great value for the price of this relationship. More

Service Advisor November 2018 I Had an scheduled service appointment. All of the service advisor's are polite and professional. Amy Rivelli was great. Since I November 2018 I Had an scheduled service appointment. All of the service advisor's are polite and professional. Amy Rivelli was great. Since I have two Acadia's, I plan to shop your dealership when I'm in the market for another GMC. More

Sold me a lemon Bought a used 2010 GMC Acadia from this dealer last Monday. Noticed that when I hit a bump that the backend fishtails. So Saturday I texted the salesm Bought a used 2010 GMC Acadia from this dealer last Monday. Noticed that when I hit a bump that the backend fishtails. So Saturday I texted the salesman about the issue who refers me to call the service department. They made me an appointment for tonight which is Monday evening (a week since the car left their lot). I was told that to start that my rear struts are leaky and need replaced for $468! They refused to cover the costs of this repair due to me not buying the extended warranty and because this isnt a “safety issue”! My vehicle fishtailing isn’t a “safety issue”?!? They sold me this vehicle with leaky struts and refused to fix the issue! I could understand if it was three months down the road, I wouldn’t expect them to cover the repairs but one week?!? They don’t care about the quality of vehicle they sell as long as they sell them. Horrible dealership and I wouldn’t recommend them to anyone! I will be sharing this with everyone I know and will continue to write reviews of this dealership elsewhere in the hopes that I can save someone else from buying a lemon vehicle from this dealership! More

Repairs They made 3 appts for us to repair recalls but never bothered to call us to let us know of the time, so when we didn't show up for the 3 appts they ma They made 3 appts for us to repair recalls but never bothered to call us to let us know of the time, so when we didn't show up for the 3 appts they made for us we we're banned from the premises. Can't or wouldn't buy another car from them if they were last dealer in area. More

Very disappointed Would not honor the warranty and fix my vehicle. Truck makes obvious engine noise and they acted like it was normal. Two other mechanics verified my c Would not honor the warranty and fix my vehicle. Truck makes obvious engine noise and they acted like it was normal. Two other mechanics verified my concern. They also cleared the check engine light they claimed to have fixed the problem and low and behold two days after I picked up the truck and paid them over 200.00 to fix it the light is back on again More

Very good I was happy with service but they lost my key but again they provided us with a key so it was ok and I accepted it I was happy with service but they lost my key but again they provided us with a key so it was ok and I accepted it More

Recall Brought it in for recall on the vehicle and had a licence plate light replace since it was falling out. Light was in stock and replaced. Brought it in for recall on the vehicle and had a licence plate light replace since it was falling out. Light was in stock and replaced. More