Ed Martin Toyota

Very consumer driven. Curteos. Attentive fair dealings; knowledgeable. We were very impressed by CP and Xzavier. Curteos. Attentive fair dealings; knowledgeable. We were very impressed by CP and Xzavier. More

Ed Martin Toyota has always been professional, polite and helpful with our vehicle purchase, financial and in service the department. I highly recommend them! Thank you! helpful with our vehicle purchase, financial and in service the department. I highly recommend them! Thank you! More

5 stars are not enough! !! A little about me; I have been in the service industry for most of my life. I have been a business owner and in management positions for about 4 !! A little about me; I have been in the service industry for most of my life. I have been a business owner and in management positions for about 45 years. I do understand the ups and downs of trying to provide a WOW experience to customers and staff. I didn't write the book on customer service but I did live it throughout my career. Ed Martin Toyota was not really on our radar. It was a little out of our search area. When we saw a vehicle that piqued our interest we decided to give you a try. All that being said, I extend to you what we experienced while at your facility. Katrina Jewell is just that, A JEWEL for your business. She was friendly, engaginging, knowledgeable, informative, and most of all incredibly patient. Over the past weeks I have engaged with several dealerships with varying levels of satisfaction . None came close to Katrina. In my most recent experience as a manager, she would not only be my most valued person but I would be relying heavily on her assistance with customer interaction and service. She would be my #1, if you will. If Katrina is not your #1 you certainly do have an amazing team assembled. In an era where it is difficult to find people that want to work...let alone someone that is as qualified, capable, and talented as Katrina. You have found a diamond in the rough and I hope she is a permanent player on your team. Although we spent far less time with Zavier Potter, he was no less cordial and engaging. He was insightful in his assistance and completed our transaction effectively and efficiently. While we were a fixture in your dealership for a few hours, we felt comfortable and at ease during the process. Watching your staff interact with current and potential customers was interesting. I saw smiles throughout the building. I am certain the rest of your staff is no less competent My wife and I cannot express the huge level of satisfaction and gratification we have with Katrina and the entire staff of Ed Martin Toyota. While we intend this vehicle to last when we retire, whenever that happens, if we are in need of another vehicle Ed Martin Toyota will be our destination. We will be referring friends, family and anyone we hear is in the market for a vehicle. More

Mohamed Awad was absolutely wonderful. I hate the car sales process and he was nothing like the stereotypical sales people you encounter. He took very good care of me and my family and h I hate the car sales process and he was nothing like the stereotypical sales people you encounter. He took very good care of me and my family and helped find a vehicle that was perfect for our family of four. I would recommend asking for him when you visit this dealership. More

Busy, friendly, professional, personal. All of our questions were answered. Although we did have a review of the new car features, I'm struggling to remember how all the operations work. All of our questions were answered. Although we did have a review of the new car features, I'm struggling to remember how all the operations work. More

Everything was pretty straight forward. They added one addon but was upfront with it being optional. They added one addon but was upfront with it being optional. More

Delayed me picking up my new car to sell me more than what I wanted to buy. Ordered a car so I could get only what I wanted. When I picked it up it an option item added that I didn’t ask for. Signed all what I wanted to buy. Ordered a car so I could get only what I wanted. When I picked it up it an option item added that I didn’t ask for. Signed all my forms to get the car then had to wait a long time for the finance department to have me sign them all over and try to sell me more than what I came to buy. More

Best dealership I've ever worked with. .. They epitomize excellence, honesty, integrity... First dealership I've been willing to advertise for... I usually want the dealer "sticker" removed .. They epitomize excellence, honesty, integrity... First dealership I've been willing to advertise for... I usually want the dealer "sticker" removed from all my vehicles... Brandon, Katrina, Dustin, Xavier... Represent the best of the best... The only thing I'd encourage is for Dustin to smile more... That smile will light up a room brother... God Bless Ed Martin... And God bless his daughter and son in law for living up to Godly principles!!! More

We had a very good experience with the sales department and the sales management. They were both working hard to get a car for us. and the sales management. They were both working hard to get a car for us. More

Anthony made my first vehicle purchasing experience a memorable one! I couldn’t have asked for a better experience memorable one! I couldn’t have asked for a better experience More